Gateway - Everything Property Reviews 

This company can give you a Masterclass in Collecting Fees, Not Managing Properties !!

**⭐☆☆☆☆ A Great Development Deserves a Much Better Managing Agent**

The location, the apartments and the community have been a pleasure to live in. The issue is solely with the management company.

In my opinion, Gateway has consistently failed to provide the standard of management that residents are paying for through their service charges.

Parking management is the biggest concern. We were advised that parking would be actively managed, yet I have never seen a parking attendant patrolling the development. Despite repeatedly reporting vehicles parked in unauthorised areas and providing photographs and video evidence, I have seen little evidence of meaningful enforcement. Eventually, my emails simply stopped receiving responses.

What is particularly frustrating is the inconsistency. When my parking permit accidentally slipped onto the dashboard while I was parked in my own allocated bay, I received a Parking Charge Notice without any discretion being exercised. Yet repeated breaches by vehicles parked in unauthorised locations appear to continue unchecked.

The maintenance and communication standards have also been disappointing. Residents pay substantial service charges and rightly expect a responsive and proactive management service. Instead, communication often feels one-sided, with concerns going unanswered.

Another area that feels outdated is the continued reliance on sending large quantities of expensive paper correspondence through the post. A modern managing agent should be embracing email and digital communication wherever possible. It would be faster, more efficient, environmentally responsible and ultimately reduce unnecessary administrative costs.

None of these issues reflect the quality of the development itself. In fact, I believe this is a fantastic place to live. The residents deserve a managing agent that matches the quality of the homes and the community.

If Gateway became more responsive, more accountable and focused on delivering the services that residents are paying for, this development would be very difficult to fault.

I sincerely hope Gateway takes resident feedback seriously and uses it as an opportunity to improve, because with the right management this would be an great place to live.

Appalling customer service. Appalling property management. Complete ignorance of fire safety in high risk buildings and a reluctance to respond to any questions, queries or concerns of residents. Avoid at all costs!!!

Post Gateway Reply comments:

Gateway can refute my review as much as they like. But the simple fact is that a fire door in a high risk location has been defective for an excess of one year and it’s still yet to be remediated….

And as for their suggestion that I could discuss the matter with customer services, I have been doing so for the last year, and have usually been met with in accurate or dismissive responses. Coincidentally I have just received a response which might some sense right after I made my trust pilot review! How strange! Shame they weren’t usually this responsive!!!

Very bad company

Have had a horrible experience with Gateway since last few years. Not one flat owner (out of 250) is happy with the management team. We have paid increased service charge every year with no details on invoices provided and no deductions done for the services that were promised but not provided. They have been charging us for window cleaning for last 3 years, and not once were the windows cleaned. On asking for a refund, they say there are keeping the money as a reserve ( when they will resolv the window cleaning issue with the vendors). Basically most of the service charge we pay every year goes unaccounted for. They don't even water the plants in the development, most of them are dead. Green grass have turned brown, Bin room stinks - list is endless.

Edit: So Gateway replies this standard way to all negative reviews just to make their case. But nothing happens. Horrible service or no service continues as they have been and we keep getting robbed.

Edit #2: ALL THE GOOD OR 5 STAR REVIEWS ARE FAKE. GATEWAY IS RATING THEMSELVES. AFTER GETTING SOME REAL 1 STAR REVIEWS, THEY PUT THEIR MEN TO WORK TO GET THE SCORE HIGH. DO NOT GET FOOLED BY THE 5 STARS - THEY ARE NOT REAL REVIEWS!

One star is far too generous. Been struggling with this company from 2024. This company provides little to no actual service while continuing to charge for services that were never delivered. Every year the fees increase, and they even try to bill previously paid charges again, claiming they are owed, and not little amounts...
Communication is virtually nonexistent. They don’t listen to their customers, don’t seem to care about the people or the properties they manage, and resolving any issue is incredibly frustrating.
I would never recommend this company to anyone—not even my worst enemy. Without a doubt, one of the worst companies I’ve ever dealt with.

I am an flat owner which is unfortunately managed by Gateway Management I am writing this review out of sheer frustration with their continuous lack of professionalism and transparency.

Over the past year, our service charges have been increased significantly 15% with absolutely no clear justification. Despite paying more and more money, the basic standard of maintenance in our building has completely deteriorated.
A few critical issues we are currently facing:
Poor Maintenance & Cleaning: Communal areas are neglected, and basic cleaning or repairs are either ignored or delayed for months.
Lack of Communication: Emails and formal queries regarding budget breakdowns go completely unanswered.
We are constantly hit with extra costs, yet we never where our money is actually going. Especially the window cleaning was the listed item but never happened .

Is a awful company for sure .

I would be careful with this company. They seem to take the service charge payment from the residents but do not pay their suppliers. This happened in more than one occasion so I believe they are having financial issues. Their recent excuse is that they have to sign the cheques to pay their suppliers and there’s a delay to obtain the signature from the person responsible. I’m sorry but a cheque? We are in 2026 and not in the 1980’s.

Unreliable,don’t keep any of their promises.Always have an excuse e.g cheque is in the post so unable to pay contractors and we end up with no service

After reading several reviews about Gateway’s challenges with providing services to the Longhedge estate, I was pleasantly surprised by the excellent service I received from Naomi. Customer care for Gateway

From the moment she greeted me, Naomi was professional, helpful, and reassuring. She clearly explained the process and gave me confidence that my account would be credited by Gateway, even though the refund would take up to six weeks.

Naomi followed up promptly with an email requesting the necessary details. Her communication was again professional, succinct, and friendly. I felt completely at ease speaking with her on the telephone, and her approachable manner made it easy to respond to her request for information.

After sending the required details, Naomi quickly replied to confirm receipt and to let me know that my bank account would be credited within the stated timeframe.

Well done, Naomi. It was genuinely refreshing to speak with someone who is both friendly and highly professional. Thank you for your excellent service.

Stacie, extremely helpful and understanding.

Terrible company! Do not chose them! They don’t pay contractors and leave work outstanding for months! They agree to properties that they can’t handle, don’t respond to messages. Terrible. Would give 0 out of 5 if I could.

I was satisfied to communicate with Miss Paige Heiser, she was so helpful and solved immediately our issue.

Naomi was fantastic, incredibly efficient, professional and helpful.
A pleasure to speak to thank you so much!

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a company travelling from Kent. Spoke to Layla in Estate Management and dealt with my enquiry very professionally and sent me a confirmation email the same day. Really impressed how quickly this enquiry was dealt with. Many thanks

Awful company!!! They have overcharged management fees on our estate for a number of years and have been caught out, now they are trying to just issue credit notes instead of refunding it back which is unacceptable.

That is my money sat in your account and I will taken every step required to have it refunded in full.

Excellent service on behalf of the Customer Support agent who was prompt and responsive to my email requests.

I live on a new-build estate where the residents' management company terminated its contract with Gateway Property Management Limited in January 2026. Five months on, and despite repeated requests, the client funds and information required by the successor managing agent have not been transferred. The matter has been referred to The Property Ombudsman.

Quick clear response to query

Lottee has been proactive, empathetic and immediately resolved an issue which had been outstanding for some time.

Thank you lottee and the grounds team for an excellent job.

I recently contacted the Credit Control team at Gateway Property regarding an issue with my account, and I was assisted by Stacie Davies. Stacie was incredibly helpful, professional, and patient in explaining the situation. She took the time to understand my query and provided a clear, effective resolution quickly. It is rare to receive such attentive support, and I am very grateful for her assistance. Highly recommend her services!