Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more
Company replied
I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more
Company replied
Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more
Company replied
Company details
Contact info
Gateway House, 10 Coopers Way, SS2 5TE, Southend-on-Sea, Essex, United Kingdom
- 01702 443555
- www.gatewayplc.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kane Tomlin came to look at our fire…
Kane Tomlin came to look at our fire door, was really helpful and professional. Gave us some great advice. Would really recommend Kane!
22 July 2026
Unprompted review
Inadaquate
Would leave 0 stars if I could. Spoke to an employee about an issue she asked me to email information across. No one got back to me even though it was urgent. Not impressed.
23 July 2026
Unprompted review
Kane Tomlin was helpful and informative…
Kane Tomlin was helpful and informative today.
21 July 2026
Unprompted review
Fire door inspection - thank you Kane
A special thank you to Kane Tomlin who came from Gateway today to do a firedoor inspection - he was friendly, professional, gave a clear explanation of the outcome and action needed, and overall provided an excellent service.
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Good afternoon,
Thank you for taking the time to leave a 5* review! We greatly appreciate it.
Kind regards,
James
Fire door inspection
Kane Tomlin sorted my firedoor inspection. Super easy and quick, knowledgeable and polite!
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear T Somaiya,
Thank you for your fantastic review.
It's great to hear Kane made your fire door inspection such a straightforward experience.
Providing a quick, efficient service while remaining knowledgeable and courteous is exactly what we aim for, and we're pleased this was reflected in your visit.
We'll be sure to pass your kind comments on to Kane.
Thank you again for your feedback.
Kind regards,
James
Today I spoke to Saffron
Today I spoke to Saffron. I had a couple of questions. She was polite and very helpful.
She wanted to make sure I had the right answers so said she would send email confirmation of our chat and the outcome. Very reassuring and she did as she said she would.
Thank you Saffron.
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Good afternoon,
Thank you for your wonderful review.
We're delighted to hear Saffron provided such a helpful and reassuring service.
Taking the time to make sure customers have the right information, and following up with confirmation as promised, reflects the high standards we strive for across our Estate Management team.
We'll make sure your kind comments are passed on to Saffron.
Thank you for taking the time to share your experience.
Kind regards,
James
Chay Rosson was professional and…
Chay Rosson was professional and personable whilst doing an efficient but thorough job. Top notch!
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Matthew,
Thank you for your fantastic review.
It's wonderful to hear Chay delivered such a professional and personable service while carrying out a thorough and efficient fire door inspection.
Feedback like yours is always appreciated, and we're delighted he made such a positive impression.
Thank you again for taking the time to leave a review.
Kind regards,
James
Great experience
Kane Tomlin was very helpful and friendly, he carried out the door inspection very thoroughly and answered any questions I had
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Cieran,
Thank you for your wonderful review.
It's great to hear Kane provided such a friendly and helpful service during your fire door inspection.
Carrying out thorough inspections while taking the time to answer residents' questions is an important part of what we do, so we're delighted this was reflected in your experience.
We'll make sure your kind comments are passed on to Kane.
Kind regards,
James
Kane Tomlin came to inspect our door…
Kane Tomlin came to inspect our door and was on time, very efficient and easy to communicate with.
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Katie,
Thank you for your kind review.
We're delighted to hear Kane provided a punctual, efficient and professional service during your fire door inspection.
Clear communication is something we place great importance on, so it's great to know he made the process straightforward for you.
We'll be sure to share your feedback with Kane.
Kind regards,
James
Thorough, Professional and Friendly Service
I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly along the way. Chay was friendly, knowledgeable, and very approachable, making it easy to ask any questions I had. I really appreciated his professionalism and the time he took to ensure everything was checked properly. I would highly recommend his services!
24 April 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Gosia,
Thank you for your fantastic review.
Your feedback is greatly appreciated and we are delighted that you had such a positive experience with your fire door inspection.
Taking the time to explain the process, answer questions and carry out a thorough inspection is an important part of the service we aim to provide, so it's wonderful to hear Chay delivered on all counts.
We'll make sure your recommendation and kind comments are shared with him.
Kind regards,
James
Kane Tomlin came this morning to check…
Kane Tomlin came this morning to check my door. Nice and quick and simple for me. Much appreciated
21 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear James,
Thank you for your kind review and recognising Kane's service.
We're pleased the fire door inspection was completed quickly and efficiently while making the process straightforward for you.
We'll be sure to pass your appreciation on to Kane.
Kind regards,
James
Great service
Really great fire inspection really professional service done by Chay Rosson. Super friendly and helpful
31 May 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Joshua,
Thank you for your fantastic review.
We're grateful for your feedback and are pleased Chay provided such a professional, friendly and helpful service during your fire door inspection.
We'll make sure your kind comments are shared with him, and we're sure he'll appreciate the recognition.
Thank you for taking the time to leave a review.
Kind regards,
James
Chay Rosson absolutely spot on checks
Chay Rosson absolutely spot on checks, all safe, efficient, and friendly. We appreciate his service.
20 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Leonardo,
Thank you for your kind review.
We really appreciate you taking the time to recognise Chay's work during your fire door inspection.
It's great to hear he carried out the inspection in a safe, efficient and friendly manner, and we'll be sure to pass your comments on to him.
Thank you again for your feedback.
Kind regards,
James
Reply from Gateway - Everything Property
Dear Marcela,
Thank you for taking the time to leave a review.
We're thrilled that you received such a professional service during your fire door inspection.
We'll make sure your feedback is shared with Chay.
Kind regards,
James
Great experience
Great experience - fast and informative. Thanks Chay Rosson!
20 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Gregory,
Thank you for your kind review.
It's great to hear you had such a positive experience with your fire door inspection.
Providing a prompt, informative and professional service is something our Fire Door Inspection team takes great pride in, and we're pleased Chay delivered exactly that.
We'll be sure to pass on your comments!
Kind regards,
James
Chey was friendly and professional.
Chey was friendly and professional.
20 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Sonal,
Thank you for your kind review.
We're delighted to hear you received such a friendly and professional service during your fire door inspection.
Our Fire Door Inspection team takes great pride in delivering a positive experience for residents, and we're pleased Chay made a good impression.
We'll be sure to pass your kind comments on to him.
Kind regards,
James
Had a fire door inspection from Chay…
Had a fire door inspection from Chay Rosson. Was professional and thorough, explained what he was up and what the report will mean
20 July 2026
Unprompted review
Reply from Gateway - Everything Property
Good afternoon,
Thank you for your kind review.
We're pleased to hear Chay provided a professional and thorough fire door inspection. Taking the time to explain both the inspection process and what residents can expect from the report is an important part of the service we provide, so we're delighted to know this was helpful.
We'll be sure to pass your kind comments on to Chay.
Kind regards,
James
Reply from Gateway - Everything Property
Hi Stephen,
Thank you for taking the time to leave a 5* review! We greatly appreciate it.
Kind regards,
James
Fire Door Inspection
Chay Rosson carried out our fire door inspection at Prospects Place (SS0) today. He was polite, thorough, and took the time to explain everything clearly throughout the inspection. A professional and friendly service. Thank you!
20 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Louise,
Thank you for your fantastic review.
We're delighted to hear Chay provided such a professional and friendly service during your fire door inspection.
Our Fire Door Inspection team is committed to carrying out every inspection thoroughly while ensuring residents understand the process, so it's great to know Chay took the time to explain everything clearly.
We'll be sure to pass your kind comments on to Chay.
Kind regards,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.