Gardoo Reviews 

Awful experience so far with unresolved issues. All started well with the order of some sleepers, ordering was simple and they arrived on time. However, 4 or 5 of the sleepers were damaged or poor condition, this included chain saw cuts, really rough edges and what looks like rotten wood when chunks fell off. Out of over 30 sleepers ordered not a total disaster but not good. I sent photos and a note to their customer services department (Karen), I had an email back after a week asking for photos, despite having already sent I resent the photos and it’s been radio silence ever since, I’ve followed up every week with an email and absolutely nothing back, really really poor customer service, it’s now been 6 weeks since I contacted them. Whilst the price was good, the product was average and customer service appalling, I would definitely not use again and am currently exploring options with my credit card company to resolve.

They have taken hundreds of pounds of my money and haven't delivered when they said they would deliver. I have tried to contact them by email and phone many many many times but have had no luck. Avoid.

Excellent service and product.
I ordered my second bulk bag of organic compost on Tuesday for deliver the following Friday.
It arrived as promised and the Pallex Lincoln delivery drive (Andrew) off loaded at my back gate as requested.
Thank you.

Couldn't fault them. Items were in stock, delivered the day they had given, time slot was given on the day, nice driver, order as described. Thumbs up

Failed to deliver on set date after taking a day off work and spent whole day waiting in. No phone call to say they couldn't deliver. Very unprofessional don't use this company if you value your time as they certainly don't.

Excellent service - I ordered a bag of golden gravel and it arrived exactly when it was expected.
I would definitely use them again.

Excellent Product - I recently ordered a bulk bag of Organic Green Compost PAS 100. The delivery was very quick and arrived two days after placing my order in late April.
I have used this to establish two new lavender beds to the front of my property and I was very impressed with the quality of the product.
Thank you Gardoo.

Ordered 45 oak sleepers, picked my delivery date. They turned up before 11:30 on day of delivery, delivery driver very helpful dropped the 2 pallets on my drive with no issues.

Was a little apprehensive because of some of the negative reviews on here, but had no issues. Quality of the sleepers is very good with some with a waney edge but you expect that with oak but adds to the character.

Thanks so much Gardoo will use you again if I need any more sleepers, and far cheaper than anything I can get locally.

Missing order
I was due an order on Friday 7th May too Paul .... guess what, mine never arrived either! Have emailed the company, awaiting a reply. Like you took a day off work & waited in all day 8am - 6pm. So angry.

Waited for a delivery of binding sand out for delivery Friday 7th may,at 3.30 I emailed the company to be told the delivery had been tracked and out for delivery
Surprise to be still sat there at 18.30 awaiting the tracked delivery,after reading the reviews I’m not surprised,but you like to give the benefit of the doubt,cost a days wage to be sat it the van 10 hours and who is now going to pay me for the extra day I have to lose to wait another 10 hours to see if it turns up 😡
Look forward to a response

Having read some reviews, I was dubious and nearly cancelled the order of 33 garden sleepers. As sleepers are like rocking horse poop at the moment I thought I’d take a risk. Glad I did. Sleepers arrived on time and the delivery driver was extremely helpful. Sleepers were good quality, no damage and straight. Couldn’t fault the service.

Ordered 60 planed 2.4metre sleepers. Chose delivery date when ordered, emailed on morning of delivery to request eta to be given three hour slot in afternoon. Driver could not have been more helpful and put pallets just inside driveway. Sleepers all look very good. Very happy. Thank you Gardoo.

Ordered 55 sleepers 1 week ago with delivery date for today. I received an email 2 days before delivery stating my order has dispatched and due for delivery on time. I received an email on day of delivery stating my order on van for delivery between 8-6pm. The van driver called me 1 hour before arrival and he helped with unloading the sleepers. The items were good with only 1 out 55 with slight damage but can be used. I was apprehensive with the poor reviews and was very worried but my experience with Gardoo has been terrific and will order again. Thanks

Utterly appalling service. I ordered 28 sleepers which arrived as expected, but had white worms in them.

I emailed to have them exchanged, this was agreed and then I have not had any contact since despite repeated emails. No phone number thats works. Will now have to take legal action

Ordered 3 tonnes of topsoil for delivery on a set date. Only 1 turned up, and the rest will be delivered "at some point" Bunch of cowboys. AVOID

Great price and really pleased with the quality of the sleepers. Delivery was prompt and the delivery driver was great.

I was a little nervous ordering my sleepers based on a lot of negative reviews however my order of 27 sleepers I can say I’m generally am happy with and would order again. Non was damaged however some wasn’t square.
Reason for 4 star was delivery.. the driver wasn’t able to drop kerb the pallet so you’ll need to remove manually which was stocking and honestly that needs to be improved.

I ordered 20 green treated softwood sleepers from Gardoo a few weeks ago to build a raised planting bed and have just finished the project. The project required 14 sleepers but I ordered a few more to cover any mistakes I made and hopefully leave a few spare for my next project.

On first inspection, the sleepers were very disappointing. One sleeper was rotten along most of its length and the faces on some sleepers were drenched and discoloured by excessive quantities of sap. When building the raised bed, it became clear that the ends of the sleepers had not be cut "square" which meant that sleepers could not be butted up against one another end-to-end neatly, leaving large, unsightly gaps between sleeper joints. In one of the last cuts I made, I also found evidence of rot in a second sleeper. I ordered 20 sleepers for a 14 sleeper project and struggled to find enough "good" faces for my project.

The unused sleepers cannot be used for my next garden project as they are too unsightly. They have been given to another family member for use in a non-cosmetic application.

In Gardoo's defence, they did refund the money for one sleeper because of the rot (which is why I've given them 2 stars), but they weren't prepared to discuss anything else.

I have worked with green treated softwood sleepers before and have not encountered these issues. I have another raised bed project starting in the next few weeks and certainly won't be buying sleepers from Gardoo for this.

Ordered 20 sleepers a few days ago, with delivery for today as 2 people here to offload. Estimated delivery time given this morning 4-6pm, updated after lunch and arrived at 3pm ish. Delivery driver very efficient and polite. Very happy with sleepers and very happy with the service, will defintely recommend them. Fast, efficient and smooth transaction

Read a lot of negative reviews, I ordered 13 sleepers last week and received them midday today 29/4/2001.
Excellent service and driver very polite and helpful.
Would use them again without a doubt.