Gardoo Reviews 

I bought 40 planed and bevelled sleepers in July of last year. The delivery was as expected and the driver was very friendly and helpful offloading the sleepers himself. Unfortunately, due to heavy rain which went on for weeks we were unable to check the quality of the sleepers within the required 30 days. The quality of the sleepers was poor with many bevelled edges being incomplete and some faces were not parallel with each other with the machining stopped two thirds of the way along which showed that they had realised a mistake had been made which left a step in the sleeper. There were several with big lumps out of them and some looked like they had been machined with blunt tools. The sleepers were said to be of sufficient quality for a child's play area which is completely untrue. The sleepers were also said to have been pressure treated with tanalith but when cutting the sleepers to size there was clearly no pressure treatment involved as it was clear from the cut face that the tanalith had merely been painted on the surface or possibly briefly dipped. Very disappointed with the quality overall. Having said that we have managed to finish our project with a lot of extra work in squaring off ends, re-making bevels or doing them from scratch and ending up having to fill and paint them.
If you do decide to buy sleepers make sure that you check them thoroughly on arrival. I would hope that given some of the bad reviews that more care will be taken by the company in future to check the quality before leaving the depot.
I didn't raise the issue with Gardoo as it was months before the sleepers dried out and did not take photos of the damage. I have put this down to experience but hope this review will alert others to potential issues.

Having read the reviews I was worried my sleepers wouldn’t arrive. But they did and they arrived on time too. Had to email the company beforehand and got a response quickly. A couple of the sleepers were not cut particularly straight. But I don’t think it will matter.

This was one of the best transactions I have had online,from start to finish everything ran smoothly,and I have had hundreds ,if they were all like this life would be very easy.thank you.

Ordered 2 bags of soil. Only 1 bag came on the day. Contacted cus service via phone and email immediately. No reply. Had to chase again today. Then told to wait until they know what happened as if it is my fault not to have the 2 bags delivered. Cannot bother with them anymore. Requested full refund. But they declined my request! They say they need to know what happened before they can refund me! How am I to do with this? I just want to have my money back as they didn’t deliver as per contract. It is clear on the courier delivery note that they only delivered 1 bag. This is ridiculous.

Update: why are you sorry for me? You created this situation. You should be sorry for yourself (company wise). I don’t need the bag anymore.

I ordered some slate chippings before reading reviews and was concerned they might not turn up, but I needn’t have worried. I sent an email to check delivery was on schedule and got a reply straight away saying it was. It duly arrived and was placed where I requested. Can’t fault service.

I ordered 20 sleepers to be delivered. I allowed for an approx 2 week lead time to ensure that there would not be any issues with the delivery.
Really helpful delivery driver was able to unload by himself using his motorised pump truck and tail lift. Maybe I was just lucky. Delivery is quite expensive but they are upfront and not hidden. You can make your own choice as to whether you’re willing to pay or not. Sleepers are mostly in very good condition. There are a lot of people that are completely naive to the difference between 1 skewer to another when dealing with natural wood products. Some are a slight variation in colour and this is due to different rates of drying out from the treatment. This is normal! I have used Gardoo 3 times before this time hence my return with confidence regardless of the misleading negative reviews. I used to collect direct from the company which was useful to me. As for reviewers commenting about other companies better for the same price is completely false. You will struggle to find sleepers elsewhere for less than double what Gardoo charges. I will continue to use Gardoo for mine and others future garden projects.

We ordered bark and was emailed to say it would be delivered on the 16/04/21 stayed in all day no delivery or any call or email from this company. I have emailed them twice and no response. They still have my money. I will have to contact my credit card to get my money back

Ordered 25 sleepers that arrived OK though 2 were rotten and un-useable and another was broken from abnormal load. Probably another 4-6 had extensive wood worm problems though I used them anyway as I needed to do some work.
They do not respond to emails and the only phone number I have found (through AHS) seems to be busy all the time based on my experience and a few other I comments I see on various websites. Still waiting for them to call back.
Terrible product, terrible customer service - just avoid. Pay slightly more from somewhere else and get a good product.
Update - after 5 weeks and multiple attempts to contact they have got in touch and offered a refund for the 3 sleepers though will replace them or take the rotten ones away. Struggle to fit them in the rubbish bin...

I wish I could give this company a higher rating. We ordered 18 sleepers a week or so ago, and got an immediate email confirmation. That was the good bit.
I was not best pleased that after a £115 delivery charge they won't even take the things off the wagon for you, and you have to have 2 people to unload. My husband had to take a day off work because they won't give you a delivery time or even an AM or PM.
I was pleased they arrived at 9.30am as we had the gardeners booked for today to create the raised beds. But we had no notification, or email when despatched - which is what is promised on the initial email.
The phone number is hard to find and is for the sister company, but when we finally found it and we rang at 9am the gentleman said the delivery was definitely happening today. And indeed it arived 30 minutes later.
The sleepers are good quality - only one with a bit of a crushed corner, but we can deal with that.

Such a shame about the customer service / lack of communication. The sleepers are a good quality and a good price for 18 - even with the high delivery charge. If only communication was better and they could be a bit more specific on times - even if just AM or PM. My husband really only needed to take an hour off work and has had to 'waste' a whole day of his holidays. At least he has used it to wash the car!
Get your comms sorted Gardoo, have a phone number on your website (even if it just goes to a telephone answering service, it would reassure your customers).
It is a shame that the experience created such anxiety. First, I have had no contact since the confirmation email, and there is no telephone number. My thoughts this morning were "Is it a scam? Have I just wasted £400? If it's not a scam, is it going to arrive today?"
Secondly - my husband had to take one of his precious holiday days to take delivery - as there had to be 2 people. When you are paying £115 for delivery you kind of expect it to be delivered. Not that you have to do the last bit yourself. When you order a Fridge freezer from.....well anywhere - you don't have to go get it off the truck and into your house yourself!!
Great Product, Great Price, Poor poor customer service / systems.

Worst sleepers I have ever purchased. Never seen that amount of sap on sleepers. 7 out of 15 were almost unusable. Attempted to discuss the matter with them but they just ignore emails. There is a reason why these are cheaper than the going rate, stay well clear.

Ordered 30 x 2.4m sleepers a couple of weeks ago for delivery on Friday gone. Email received from the courier early on the morning of delivery with delivery slot. Subsequently updated and arrived early. No complaints whatsoever. Make sure you have 2 people available to accept delivery - they take some shifting. I’ve probably underestimated what I need and will very likely order more. In my opinion great service and very happy.

Railway sleepers arrived on time, extremely helpful delivery person. We had not received the email of confirmation of delivery, so had some concerns that they would not arrive. Really pleased when they turned up ontime.

Having read the recent bad reviews I was a little nervous about my delivery today, but all was perfect! I called Gardoo/AHS this morning and they informed me the delivery would be today, and it's just arrived following tracking info from the delivery company. Driver was helpful and friendly. Knocking off 1 star for the high delivery charge, but overall a great experience and the wooden sleepers are excellent.

Would give no stars if I could...
Wish I read the reviews before I ordered.
No phone number on website, delivery did not turn up on day requested even though my self AND my wife stayed home as Gardoo insist 2 people need to be home for delivery .
Three emails sent, so far none answered, no calls.
Shocking customer service, avoid this company at all cpsts.

I ordered 18 sleepers from Gardoo and they all arrived in perfect conditions. My delivery came different day what was said but the customer service send me an email to inform me will be late due to very busy time in the haulage company. No problem there. Very happy definitely use again. Thanks

I ordered a 1000ltr bag of barking for my front garden and was given today, 22/4, as my delivery date. My delivery came on the day specified and early. The driver rang and notified me that he was on his way 10 - 15 mins before delivery. Very nice chap and dropped off my barking as close as he could to the front garden for me.

the delivery arrived a day late (after insisting on two people being there all day to wait for it between 8 a.m. and 6 p.m.). No response at all from Customer services - all in all just disappointing. Being a day late wouldn't have been a major issue if they'd just have communicated with me that there was a problem, as it was I just feel that they don't really care and so neither will I - I won't order again. As an aside the driver just said he 'no idea I'm just a driver' and had a bad arm so couldn't help at all (in the end it was fine and we managed).

Very similar experience to what others have described here. Placed an order several weeks ago for delivery on 16th April, and handed over £150. Nothing turned up on the day, no email communications from Gardoo. Tried calling the company but no answer, sent several emails through their website and never heard back.

Eventually, through looking at other reviews here, we found a phone number. Got through to the sister company who informed us that the items we ordered were out of stock. They said they'd pass on our details and request a refund for us.

WHY Gardoo couldn't just email us on the delivery day to tell us it was out of stock (or, even better, tell us beforehand and issue a refund) is beyond me. That's just basic customer service.

At least put some contact details on your website, ESPECIALLY if you're going to take money from people without even knowing what you have in stock. Otherwise it's borderline fraudulent.

OK.... having read some of the recent reviews for this company, I searched a telephone number and got through to the "sister" trade company and expressed my concern about placing an order. The lady I spoke to was very honest and said that after 26 years of excellent service Gardoo had recently experienced a few delivery issues and communication problems. This is purely down to a massive upturn in orders due to the pandemic and that everyone was looking to do up their garden this year instead of going on holiday. The Gardoo team was very small so they they were struggling to take calls and were trying to do everything through email.... fair enough I'd say. She also said that due to the massive volume of orders they had recently had to use a different delivery company that had let them down over the last few weeks. She said that rest assured the sleepers I wanted were in stock and if I ordered online they would now arrive on the day I requested.
I then placed an order for 27 Sleepers on 14th for delivery on the 22nd. To be honest I was very concerned that by 10pm on the 21st I still hadn't received notification that the delivery would take place so I sent a very strong email to Gardoo as I was concerned I had taken the day off for no reason!!!
TODAY 22nd
I was very happy to wake up to an email and tracking link from the delivery company saying that the Sleepers would be delivered between 9am-11am and they arrived in perfect condition @ 10:30am. At 11am I also received a reply from Gardoo apologising for the lack of communication but noted I had received the sleepers.
So for balance..... thank you very much Gardoo for supplying these across the country when everyone else appears to be sold out. I would definitely use you again.

Beware - something is obviously wrong at Gardoo at the moment given my experience and the comments below.

I ordered a pallet of chipped bark and arranged a delivery date - took the day of work to be in when it arrived.
It didn't arrive - no message, no call - nothing !

The next working day I tried to call them. The phone number was disconnected and emails/customer feedback forms were not being answered.

I finally found an alternative number (0333 207 0440 - it's for AHS, their sister company) who said they would ring me back - they didn't.

Tried again the next day and was told that the delivery wasn't made as there was no stock. To quote their customer service person "It's embarrasing - I'm sorry"

So I cancelled the order, got a refund and found another company who have delivered what I need in 2 days.

So be careful - the problems may be temporary but they are clearly significant so proceed with care !!