Gardoo Reviews 

I initially ordered Hardwood Chips for my chicken run. The day after I had ordered and paid I received a phone call to say they were out of stock and I was given the option of a refund or wait for them to come back into stock. I chose a refund (which I have received). I wish the website had said it was out of stock and not given me the option to order, but that's only a minor issue and the company was very quick to contact me via phone and email.

I then ordered Woodland Mulch instead, and luckily this was in stock. It didn't arrive on the delivery date, but I emailed the company the next day and was told it was due to be delivered by 4pm that day. It arrived safe and sound just before 5pm (traffic was awful). Although it was a day late the company were very good at communicating when I emailed them, and there was a bank holiday just before the delivery date that probably interfered.

All in all I'm really happy with the product and the service I received, I just wish the website hadn't let me pay for a product that wasn't in stock.

Avoid avoid avoid avoid!!!

Despite the over negative reviews I decided to take a chance and ordered 16 sleepers to build a raised flower bed. I had noted that a large proportion of the negative reviews were in relation to the delivery but as I’ve been working from home I didn’t really mind if they arrived late or not.

Anyway, they ended up arriving exactly on the day expected but of the 16 sleepers, 6 were in terrible condition and completely unacceptable. They were damaged, had chunks missing from them, were damp, and were generally very unhealthy and poorly looked after sleepers.

I called Gardoo with the delivery man present (who was embarrassed to be delivering them quite frankly). They told me to follow up with an email and pictures which I did.

I got a response a few hours later and was completely fobbed off. They told me that minor defects were to be expected and did not care what I had to say regarding the defects clearly not being minor.

I’m very disappointed and annoyed at myself for wasting so much money on a company that already came with bad reviews overall.

You should all do yourselves a favour and spend an extra £50-£100 by going to a retailer who has better reviews.

Seriously guys, avoid at all costs and let this company go bust so that more reputable companies can make better profits.

Update:
After initially being fobbed off, the details of my complaint were escalated and I have been told I will be refunded for the 6 faulty sleepers and be given an extra £25 for my time. I am satisfied with this outcome and will remove my review on receipt of the promised refund

Emailed Gardoo a couple of days ago to confirm still good for delivery date as had heard nothing since my order confirmation, and concerns over some previous bad feedback. Prompt email response, confirming order was still good for agreed delivery date, driver phoned 30min before arrival. Soft Wood Green sleepers all had at least one good face, there was a few with a part corner missing / bark remains but still happy with quality and especially the price, couldn’t find anywhere local to come close on price.

Ordered sleepers to arrive Friday. Called to check they were arriving that day due to reading poor reviews. They were very helpful. Arrived lunchtime. Driver helpful in carrying them. Good quality oak. Good experience all round.

My delivery arrived on Friday as specified in time for bank holiday weekend. The sleepers were good quality.
Driver did not call which was the only downside. my husband had to help the driver get them off the truck. i did have my son ready to help but lives 25mins away.

Overall very happy with the experience would use again.

I ordered a variety of products from Gardoo. Topsoil, mushroom compost & Pine nuggets. The delivery service was overall very good.

Topsoil was very good quality. The pine was very nice but I wouldn't describe it as a nugget.

No complaints on service & the delivery driver was very helpful.

We were delivered the wrong sleepers a couple of weeks ago, so ended sending them back, this was frustrating as we had to both take a day off work. I emailed Gardoo to organise another date for delivery and have to say was very impressed with their communication, they emailed me back instantly saying sorry etc and organised another date for delivery.

We have just had them delivered again and the quality seems good.

I do think communication between Gardoo and their delivery drivers needs to be better. The guy delivering complained saying he never delivers to 'normal households' like ours so he was surprised when he turned up at our house. I was expecting a call before they arrived, but didn't get one. (I do understand that T&C's say we might not get a call, so not all the blame on Gardoo there) Had I got a call I would have arranged for someone to come down to help me with lifting.

The lorry driver did say I wasn't technically allowed on the lorry to unload, and the sleepers were too heavy for the lift, which left me confused about how they usually do it tbh. So more communication between Gardoo and the delivery drivers would probably be more helpful.

He ended up helping me take them off the lorry which was very helpful.

Rubbish company don’t use.
Paid for 15m2 grasscrete on 19th April, got a confirmation email confirming the order.
No delivery on the date I was given, multiple emails later and 5 weeks! I finally get an email saying they are out of stock of what I ordered and they are not being made any more!
I asked if I could swop the size and was then told I would have to pay to return the size I had and would be charged the difference!
Shocking customer service and no help at all.

Ordered 18 sleepers on 10/05 for delivery on the 18/05. Date arrived and no delivery of sleepers or any contact. Took the day off work so rather annoying. Could not find a telephone number so emailed them and they came back to me saying sorry and the sleepers will be with you the next day. Next day no sleepers, emailed them again and this time no reply. Been emailing them since and no reply at all. Have now asked for a refund and again no reply. No not use these as I’m getting the impression they are a con and now concerned about getting my £400 plus money back. Would love to hear from you Gardoo and explain why I haven’t heard from you and my sleepers have not arrived some 5 days later.

Unfortunately I have to leave one star as minus isn’t available. I have been waiting for somebody from Gardoo to contact me / sort refund for an incomplete order of sleepers . I was informed the sleepers were out of stock ( which is an utter lie ) as I’m guessing they don’t want to pay for the unit space on the lorry so was asked if I wanted a refund for a paid ,incomplete order ( only last week) from an order that was placed in APRIL! I have now sent copious amounts of emails with a request for contact , no joy, no refund and STILL trying to resolve this. Communication beyond dire ...Word to the wise ... DO NOT touch this company with a barge pole !

I have emailed all correspondence and followed up your reply / request below . I was never offered replacement / fulfilment sleepers to be delivered only a refund . I wanted the sleepers and not a refund. Despite in stock or not this was never the option given to me as you suggest in your reply. I have never had the option to email nor have never seen this email address. As per your request I have again sent all correspondence to you as what was sent to Gardoo customer service to the email below . I’ll await the outcome and too anticipate you will deliver my missing goods.

I have just emailed you in response to below. This must be 11 or 12 times now and still no refund

So I have emailed probably 10 times and still waiting for this to be resolved. Customer Service is shocking !!!

Steer clear.
We were promised a delivery 8 am -6 pm. We were sent a email at approx 5pm advising the delivery was not going to take place.
The following day the delivery driver called me for direction advice then decided his vehicle could not access our address (too big!) We have had dozens of same size lorries over the years.
Emailed 3 times to find out what was going on.....no response.
Very very disappointing ..don’t bother

Great service. Prompt and reliable delivery. 15 2.4m oak sleepers ordered and delivered as arranged. Delightful and helpful driver. Good quality product as described. Good value. Good email communications regarding the order and delivery.

Depressing recent reviews to see here but certainly not my experience.

Had a delivery booked for Friday 14th May of 20 sleepers. I booked the day off ready as I had other deliveries coming as well, 4pm and no sleepers. I ring gardoo and they state to at there is an issue with the haulage firm and that they will ring me back. Nothing... Monday lunchtime a man in a truck turns up at my house, and demands my wife help him unload these 3m sleepers as he can’t do it on his own. When she declines he becomes abusive. She explains he should have been here Friday but did not want to listen. I speak to the haulage firm from Maidstone who claim they are only delivering as a favour and only recieved the sleepers that day, I told them gardoo had advised me they had had them since Friday, the haulage told me that gardoo are f@@king liars and not to believe a word they say. I then ring gardoo for help, who then say they are not sure what to do and why they sleepers haven’t been delivered, then told someone will
Ring me back. Nothing... I call again Tuesday and again am told that someone will ring me back about re-delivery as the haulage company are not answering. Nothing.... money back time I think.
I realise a pandemic is still going on, but this is a disgusting way to treat people. If you haven’t got the capacity or the means to deliver a product, withdraw it until you do. Will not be using again

Shocking service! We ordered sleepers on the 10th May for delivery 2 days later. We received a call from the delivery driver 4 days later (3pm on a Friday afternoon) asking about a crane truck to assist in offloading then said he will get back to us. We have not heard anything since and no delivery. My husband and I have been calling Gardoo 2 to 3 times a day for an update as to when we can expect our delivery but all they say is that they don't know and will call us back - you don't call back! I've asked numerous times to speak to someone from management and the poor lady answering the phone keeps telling me she has passed on my message but still, no one is calling me back. I have contractors waiting for these supplies and now it is costing me money for each day my delivery is delayed. We have paid for a product we have not received. Please could someone just let me know if my sleepers will be delivered this week or not. This issue has been going on for 6 days now.

I went to the Northaim yard 17/05/21 to buy 4 sleepers. When I arrived I asked the yard man where do I go he pointed to the offices. I also asked him have you sleepers in stock to which he replied yes loads. I then went into the offices told them what I wanted only to be told by a girl with lip piercings na we don’t do that you have to order on line. I explained I had traveled 30 miles to them and that it was a small order. I also said a fork lift could drop them off at the back of my van once paid for, she replied na on line only.

Ordered goods -Compost and garden mulch, on 26/04/2021 for a delivery on 13/05/2021. Sufficient time you would think to receive as requested. It is now early morning on 18/05/2021 with not delivery. Between Gardoo who fail to provide great updates of the items being sent and the delivery agent who sent an email with tracking facility on 14/05/21, they are a complete shower. I will not be ordering from Gardoo again. Perhaps if I had ordered aleepers my experience would be different. Its a shame that their service seems so hit & miss.

We ordered the garden bark last week and it was delivered prompt! I received a phone call from a very polite deliver man to let me know they were 45 mins away. He delivered the bark and placed it for us in the driveway where we wanted. Can not fault this company and is a shame some people have left very negative reviews. Will definitely get my sleepers next which is it next garden project. Thank you guys!

£600 taken from our bank account, but no delivery of the sleepers on the day we booked. No communication from them and no response to emails, Facebook and Twitter. The sleepers were needed for this weekend and I now have to pay extra to a more reliable company to get them tomorrow morning. Very disappointed and will be getting a full refund.