Furniture Village Reviews 

236,570
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


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4.8

Excellent

TrustScore 5 out of 5

237K reviews

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4.8

All reviews

(236,570)

65,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The sales guy Affy was really good very…

The sales guy Affy was really good very courteous and friendly not pushy at all gave us good advice, but I still think all the stuff is very pricey, but with all that said we still ordered a new bed ,mattress and pillows and a mattress cover.

14 September 2026
Rated 5 out of 5 stars

Just spoke to Aaron about ordering a…

Just spoke to Aaron about ordering a matching footstall for my 2 sofas I purchased beginning of the year . I am always happy with furniture village very good service 😊. Will be ordering again soon now I have all my information.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

We didn’t feel pressured as sometimes…

We didn’t feel pressured as sometimes furniture salesmen can be a bit pushy. But we looked around at our leisure and picked a suite we liked but had to come back the next day. A very helpful salesman James answered all our questions and when we asked for him the next day, he helped even with our questions and we have very happily bought the furniture that we liked

14 September 2026
Rated 5 out of 5 stars

Delivery service was excellent

Delivery service was excellent. They arrived on time, very pleasant and introduced themselves. They explained everything thoroughly. They unpacked my order and placed in the correct room. They covered the flooring before entering my home

12 September 2026
Unprompted review
Rated 5 out of 5 stars

I would like to give some excellent…

I would like to give some excellent feedback to Selma at Furniture Village.

Selma was absolutely amazing from start to finish. She was extremely helpful, patient, and professional, and she went above and beyond to help us find exactly what we were looking for. She listened carefully to what we needed, gave us great advice, and made the whole experience easy and enjoyable.

Selma is a true professional and a real asset to Furniture Village. Her friendly attitude and excellent customer service made a big difference to us despite my wife was a bit dificulte.

Thank you, Selma, for all your help. We really appreciate it and would definitely recommend her to anyone visiting Furniture Village.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Sofa issues

Phoned in Furniture Village customer services regarding issues with sofas. Khadija was very helpful and professional in arranging a call out for the engineer to investigate the issue

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Very refreshing experience

Very refreshing experience. Felt like a valued customer although on the day didn’t purchase anything. Staff were, friendly, knowledgeable and no pressure at any point. Barry was so helpful on mattress choice. Thank you!

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Sam was brilliant

Sam was brilliant, she helped us choose the right Sofa for our family. That was the quickest sofa purchase ever and thanks to Sam.

14 September 2026
Unprompted review

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