Furniture Village - Thurrock Reviews 

We had a great customer service at Furniture Village in Thurrock, kindly assisted by Tan. We only went to buy sofas but ended up replacing our old dining table chairs matching sideboard. Tan calmly explained the whole process and ensured measurements were correct, how to care for our new leather sofa. We were very happy and saved lots of money in the bank holiday sales and deals.

Suzette made the experience easy and seamless, would come back and buy just from her

Thank you Tan for making my sofa transaction smooth and easy!

Great experience at the lakeside branch. Customer service was a pleasure, left to our own pace staff were amazing and our point of sale Mohammed Ali provided excellent information and patients (as we looked at a lot of sofas) and well earned his commission. Highly recommend

Was served by Alex, who is a credit to your company. Very knowledgeable, professional & polite. Made us feel at ease with our purchase.

Suzette the sales assistant very knowledgeable no pressure let us wander around own pace then when we needed her very helpful with our purchase great experience

Suzette was so helpful and understanding, I have brought a sofa before from Suzette, decide to come back to purchase some dining chairs. The transaction was very easy and efficient. We definitely come back again to furniture Village

Great Service and customer dealing by TAN

Laura was so helpful in assisting us with our wardrobe purchase

Alex was amazing

Shane brown has been a great sales rep, provided great service and knowledge on the bed. Thank you Shane!

Paula at Furniture Village, Thurrock is a superstar. She has been extremely helpful with her advice and also her patience. Even though we have a more local Furniture village we returned to Thurrock store. So far communication from ordering etc has been great! Cant wait to take delivery of our new dining table.

Suzette was excellent at supporting us at Furniture Village. She offered help, gave us space and then gave us ideal information when we asked. We need to go back and measure up. I would want to ask for her.

Suzette was wonderful helping us choose a sofa

Jordan served us brilliantly well
Showed good and effective customer service

Effective communication skills
Very well convening
Keep up the good work J

I recently visited Furniture Village, Lakeside and just wanted to give a shoutout to Jordan. He was polite, patient and incredibly knowledgeable.
I had quite a few questions and took my time making decisions, but at no point did I feel rushed or pressured into buying anything. Jordan was happy to talk me through the different options and gave me the space and information I needed to make up my mind.

It’s quite rare these days to come away from a shopping experience with no complaints, but Jordan genuinely made the whole experience much easier. Excellent customer service and a real credit to Furniture Village.

Paula was great! We are looking forward to our new dining table arriving. Thank you.

Received a call from Donna today after our conversation about the spring that has come out of the side of the mattress Donna sent me a email so i could forward some pictures over hopefully now Donna can get this sorted out for us .many thank’s Janet & Tom .