Furniture Village - Thurrock Reviews 

Suzette has been amazing with helping picking out our furniture! Thank you for the help :)

Alexander was very great , gave us some good advice when choosing the mattress .

Mohammad gave us great support and assistance with the purchase of a new bed. Never pushy, but just very supportive in helping us with the decision making process. Great job 👏

I had a Issues with my purchase, after speaking to Paige P. A resolution was made.

Very happy with Paige P, her conversations were clear precise and got the job done

We had the customer service person called suzette and she was really nice and patient and took us through all the steps kindly and took time so we could know all the policies. Customer service was really good.

Was very happy with the service.
Very friendly and I have ordered a lovely table .

The sales consultant, Surry Gill, was superb. From the moment we arrived she made us feel welcome, offered us coffee, but never hassled us. Her knowledge of the G-Plan sofas was excellent, even telling us about where and how they are made. She was efficient and dealt with the paperwork quickly. A delightful experience - thank you, Surry!

Paula the sales we very, good and knowledgeable about the furniture we were looking at.

Our sales consultant Suzette was very helpful, showing us sofas that she felt would meet our needs, providing guidance in materials, and being very proactive with explaining price offers.
I also really appreciated that she wasn't pushy, and gave us time alone to discuss and make decisions without hovering over us

We actually went to the store just to have a look around, but ended up buying two sofas! 😂 The store had a great selection, and the whole experience was smooth and enjoyable. A special thanks to Tanvir, who was incredibly helpful, friendly, and knowledgeable. He made the decision so much easier, and his excellent customer service definitely deserves credit. We went in just to browse and came out with two sofas! 😄 Huge credit goes to Tanvir for making our visit such a positive experience. Highly recommend!

Suzette was very helpful and got us a coffee and cookie while we were browsing, and answered our questions. We left to check the other local furniture stores. When we returned Suzette was busy, and Mohimed, served us. It would be nice if the commission staff get could be split between the two, as she was our initial contact. Both were very pleasant and helpful

John was very professional and helpful.
Had loads of suggestions and answered all the questions regarding our purchase.

Awful service.
They push you thru the process quickly without explaining the terms and conditions properly. Just sign here and pay!
They lost a customer. I would never go back again!

We bought sofa and chairs today from the Lakeside Branch the sales person was Paula Mukadaya.
Paula was attentive , knowledgeable , polite , helpful , she has a great personality ,she is informative , does not push the sale , gives you plenty of time to wander round and make your mind up so you dont feel pressurised and uncomfortable.
To top it all she also makes a lovely cup of coffee.

I came with my disabled sister in law to the Thurrock store. Suzette greeted us and was so helpful even though it was not her department She escorted us to the lift and gave us directions
Wonderful experience

Customer service,politeness and knowledge from Tan was second to none. Tan Khan was extremely helpful, friendly and patient whilst we went back and forth around choosing a sofa set. Would thoroughly recommend 5*

I had a great experience with Tan. He was extremely helpful, professional, and friendly throughout the whole process. I’m very happy with the service and really appreciate his attention and support. Tan did an excellent job, and I would definitely recommend him to others

Very helpful

Wow after hunting for sofas for a couple of years .. Mohammad was amazing so patient not pushy and let us take our time we ended up with sofas and also a dining set too. .. we can’t thankyou enough Mohammad I would highly recommend you to anyone wanting to purchase anything for your home. X