Furniture Village - Brighton Reviews 

We visited Furniture Village yesterday to buy a sofa, and we couldn't be happier with the experience.

My wife and I weren't completely sure which sofa to choose or how the whole process worked, but James made everything incredibly easy. He was friendly, professional, and explained everything in a simple, clear way. He gave us great advice, answered all our questions, and helped us find the right sofa without any pressure.

As a guy, I honestly appreciated how quick and straightforward everything was. The whole experience was smooth, easy, and actually enjoyable!

The funny part is that James normally works in the beds department, but he ended up helping us with a sofa—and we're so glad he did. He seemed happy to help, and we left even happier with our purchase.

A huge thank you to James for making what could have been a stressful shopping trip such a pleasant experience. We definitely recommend Furniture Village, and if you get the chance, ask for James. He's absolutely fantastic!

Highly recommended – 5 stars!

Great service especially Francesco. Excellent delivery service. Good quality products. Family run firm.

Gemma Anderson was excellent. She was extremely knowledgeable and very helpful. The whole process from chosing a recliner to sale and delivery was very easy.

Matt was very helpful and knowledgeable on the items being sold to us no pressure relaxed atmosphere

Matt Budd was very helpful and explained everything we needed to know. The sale was done very efficiently and Matt went the extra mile to helped us make up our minds.

Got a fantastic deal on a cancelled order, was helped in store with all the information needed to make the decision promptly. Also had a delivery date for the following week which was great.

Very knowledgeable and helpful assistant. Plenty of choice in store at competitive prices.

After exploring many retailers for a mattress we came across James who’s product knowledge was exceptional.
James was our type of salesman, not pushy , patient with a sense of humour.
Thanks James for making mattress buying less of a chore

Gabrielle was excellent. Having a brain injury I can’t get out, so he took a video of the table I was interested in and sent it to me. He took his time to answer questions, gave great advice and I look forward to seeing the table. He made the experience easy and was very friendly

Lola was extremely patient and understanding for what has been a very difficult time for us. We have been flooded out of our house for 7 months and after many difficulties and problems the last thing we needed was a problem with the furniture as we move back home next Friday. Lola reassured me that all would be well fingers crossed she is an asset to your company.

Todd was helpful informative and went above and beyond and beyond to make my purchase easy. Just excellent service, nothing was too much trouble

I went in to the shop just to find a bed pillow and after finding one i liked, there was only the display model left so i asked if they had a new sealed one to buy. They went off and after waiting 10 minutes they eventually came back with a new sealed one. I only wanted to buy one so i could try it and see if i liked it.

The payment process was awfully slow, it took about 15 minutes and i had to give every last detail about myself, name, address, phone number, email, and sign a whole load of forms. it took forever and its absolutely ridiculous i have to spend my time inputting all this information just to buy a pillow, while the staff manually typed it all in on an old slow computer. it was honestly like being back in the 1990’s.

Once i had used it a few weeks and liked the pillow, i tried to buy another one online as it was a furniture village exclusive product i could only get it here. They charged a shocking £10 for delivery and said it would arrive within 20 days!!

It never turned up and a month later i contacted them asking for a refund, they told me they had never delivered the item as i didn’t contact them to choose a date for delivery, and that i wouldn’t be refunded. What an absolute load of nonsense! It’s a pillow!! just put it in a box and slap a royal mail 48h label on it and send it to me. what is so difficult about this?

Eventually i had to go through my credit card to initiate a chargeback to get my money back on the item they never sent me.

Unfortunately i needed a second pillow and had the misfortune of having to visit the shop again to buy it in person, went through the whole 10 minute checkout process all over again and left. i will never go back to this dinosaur of a company.

Honestly this is why i only really ever use Amazon now because these shops take the absolute mick out of you and have no shame in it

The product turned up damaged

Deliver drivers were first class.

Day two and so glad we can edit our review.
Phone call from Furniture Village customer services.
Wound full Lady called Carol talked us through our customer rights and the procedure on the return and replacement of the damaged goods.
She is following up the damage with Parker Knoll and will contact us by email asap.

We placed a rather large order of 4 wardrobes. On one of them once delivered and installed the dimensions did not match our expectations. That deception came on top of an already bad experience with the Furniture Village delivery and assembly contractors.
Howe ever, Adam took the whole situation in hand and corrected and made good the short comings with both the undersized wardrobe and the assembly contractors. Adam did not relent until we got full satisfaction, all with excellent communication skills and savvy customer relations. He always updated us on the progress of each issue and we were never left in the dark.
We highly recommend Adam to his supervisors as the definition of customer satisfaction and we see him as an asset to Furniture Village.

Staff was very helpful and the lady service was great I will recommend people to u I am very happy

The assistant Joel was helpful and informative on all the options (fabric, recliner options, colours) relating to the sofa we wanted to purcase.

Joel great professional salesman lots of knowledge we ended up buying a new sofa from him good experience all round

knew what I wanted and ordered over the phone ~ simples

Good showroom, lots of options on display. Nice friendly staff member called Pascal, who was helpful, knowledgeable but not at all pushy.