Furniture Village - Aintree Reviews 

Jack looked after us an is a very pleasant young man with a great sense of humour.

Not pushy not full of Sales Jargon just simply a pleasure to do business with.

If you go to Furniture Village Aintree defo ask for Jack you will feel truly looked after.

Well done Jack.

Phil was very informative and knowledgeable about the products and gave great customer care and service

I wasn’t harassed by any sales person, I was left to take my time and have a good look around, although I knew the salesman was there if needed.
I hate it when you walk into a shop and the sales person follows you around.
I have actually left a store because of this.
When I did choose what I liked the salesman was fantastic, giving knowledgeable advice, also guidance on the products I then purchased.

Excellent service from Julie and Steve at Furniture Village Aintree,happy with the 2 leather sofas we purchased.Would we buy again from Furniture Village is a definite yes.Shout out to the lads that delivered them on time and with care too.

Jack was very knowledgable about the table and chairs we wanted to buy and was of great assistance

Store was very messy
Saw same chair in Ncf for £200 less and they would not refund the difference even though I’ve not took delivery yet !

Very patient and understanding
Happy to help us pick extra bedroom furniture and keen to get us the best price possible

Lovely experience from the helpful staff member at Aintree to the delivery men who delivered exactly on time. So happy with my lovely new suite. Thank you

Excellent help

We had doug who sorted our order very helpfull and knowledgeable whole process was superb rang us for the delivery we asked if they could delay it as we werent ready, it was not a problem. When it came we realised it would better bigger so went back to order an extra piece it was doug again who sorted it, cant fault the service.

So far so good. Staff were friendly & helpful when I needed it. Staff member introduced himself & then left me to browse. So different from other places. The choice of sofas was excellent & lots of information available. Fabric sample books were easily available. Full info regarding delivery, fabric care etc.

Absolutely wonderful service today, the customer service lady was very professional, courteous and kind, and very helpful and answered all our questions.

From start to finish..the staff in the shop over in Liverpool were so helpful picking my sofa to sorting out the ordering to delivering and the guys delivering were also very good and fitted my sofa perfectly was very pleased with the overall purchase thankyou

On delivery found side panal marked also shelf chipped now i have to wait around 6 weeks to correct 😀

Staff are amazing so helpful i love shopping at furniture warehouse good service 💯 brilliant wouldn't go anywhere else xxx

Recommended this company for a Dining table and chairs,the sales person was ok as was the delivery team but aftercare forget it.The table is 9 months old and the customer care team are not interested,told me to claim on the care protection policy I took out.The policy is for accidental damage and stains but it’s a fault with the metal leg.I certainly will not use this company if this is the aftercare you receive and not even 12 months old.When I quoted consumer rights they put the phone down,very unprofessional and just proves what they think of customers.

We were given all the information and help we needed

Waiting for a delivery for 8 hours. No delivery. Day wasted. Now, a message, “please rate your delivery” ???
On the tracker = delivered.
Where?
Also no response to phone calls , complete disregard for customer.
The volume of purchase way over £5000. Really poor service.
Beware!

Phil was amazing. He explained everything so clearly. He went beyond good service. I will recommend this place to all my friends.