Furniture Clinic Reviews 

15,066
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,761 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery and the high quality of the products, which work wonders on leather and wood. Shoppers frequently point out the helpful staff and efficient ordering processes that make projects smooth and satisfying. People note that items like the furniture kits and restorers are easy to use and yield fantastic results, making old items look brand new. However, some people mentioned delivery delays or encountering items being out of stock after payment. Some reviewers were not happy with specific items, noting unexpected damage or missing application features on sealants.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leather balms, stains, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent results on wooden and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that parcels arrive promptly and... See more

Service

Consumers find service to be positive, highlighting great communication and professional assistance.... See more

Order

People report positive satisfaction with the order experience, highlighting that the process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read excellent reviews, so decided to purchase fabric protector. Communication excellent, arrived on time. Product easy to use, except trigger difficult to manage, no nasty overpowering smell. One bot... See more

Rated 5 out of 5 stars

Furniture Clinic has been around for a long time, as have I. It’s only recently that I decided to change my supplier of leather restoration products etc.. because old habits die hard. However, it be... See more

Rated 5 out of 5 stars

Always top quality products, knowledgeable staff and speedy postage. I wouldn't use any other products on my leather sofa, it looks brand new every time I use the leather care. I recently used the spr... See more

Rated 5 out of 5 stars

We watched the Youtube demo and followed the instructions The cleaner and protective cream treatment has really done an excellent job, and our 25 year old Natuzzi leather 3 piece is looking fantas... See more



Company details

  1. Do-it-Yourself Shop

Written by the company

We specialise the the care and restoration of leather, fabric and wood items. We offer both DIY products (accompanied by expert advice) and a professional nationwide repair service. We always put the customer first and strive to offer the best care possible so if you need anything please don't hesitate to contact us!


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(15,066)

1,700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not sure at first

I was very dubious bout this product (suede cleaner) at first as it didn’t work but after trying it few more times and soak it more the water marks I had on my suede sofa are slowly dissolving!I had tried everything on it to no avail but this product did finally move it!

9 August 2026
Rated 5 out of 5 stars

Really easy to order

Really easy to order. The product arrived quickly. The product was as advertised. It is a really good product . It has brought the quartz back to showroom condition.

24 July 2026
Rated 1 out of 5 stars

Poor colour match. Even worst customer service.

Rubbish. Poor colour match and pre cleaner completely destroys the leather texture.
After sales service is rubbish too. They told me I should may and extra £15 and mix the colours myself or pay another £80 to have it matched even though they allegedly stock the BMW Platinum colour.
Wouldn't recommend.

6 August 2026
Unprompted review
Furniture Clinic logo

Reply from Furniture Clinic

Hi Ali,
Thank you for taking the time to leave your review.
I'm afraid there may be some confusion as to the advice you were given, so we will contact you again to run through the options again for you.
Kind Regards
Tammy

Rated 2 out of 5 stars

WAS OK

WAS OK
BEWILDERED

24 June 2026
Furniture Clinic logo

Reply from Furniture Clinic

Hi Lorraine,
Thank you for leaving your review.
I will contact you directly to see if I can help you further.
Kind Regards
Tammy

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