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Fred. Olsen Cruise Lines Reviews 

14,720
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

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(14,720)

8,407 reviews in the last 12 months

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Rated 5 out of 5 stars

Leaving from Rosyth under the three…

Leaving from Rosyth under the three bridges and then looking at the Edinburgh, Fife and East Lothian coast must be one of the best departures.
Crew in dining rooms, bars and cabins are smiley, helpful and quickly get to know each person as an individual. I assume officers are good as we got to all ports on the itinerary. Chefs are excellent and along with waitors are sympathetic and cater beautifully for those of us with allergies. Bridge was great. Book club was at a time that clashed with many other activities as was much of the dancing. Appreciated some of the entertainment in the Observatory and Lido Lounge. Some of the lectures v good but not as good a variety as previous cruises. Please, please do many more cruises from Rosyth with longer itineraries. Cruises seem to have got shorter. I like at least 14 if not 16 - 20 nights and I still work. I’d love if you went from Rosyth to many Mediterranean places such as Dubrovnik, Montenegro etc or Greenland, Iceland and Faroes. I have been to the latter two from Rosyth but wish for longer cruises.

19 July 2026
Rated 5 out of 5 stars

Excellent cruise line

Excellent cruise line, good value for money, lovely staff always smiling and very helpful, great evening shows, good selection of foods at all meals.

19 July 2026
Rated 5 out of 5 stars

The Friendly Cruise Ship

An amazing experience. Great food, great cabins, great space around the ship, great entertainment. On Fred Olsen Cruises you are truly pampered, nothing is too much trouble. The staff and crew are really friendly as are other travellers on board.

29 July 2026
Rated 4 out of 5 stars

I enjoyed my second cruise experience

I enjoyed my second cruise experience. My single cabin had enough space for a solo traveller. I am used to being provided with toiletries and a bathrobe so wish you would provide all cabins with these items. The staff were outstanding especially in the MDR. The ship is a lovely size which was easy to negotiate around. The solo travellers were very well catered for.
I would have preferred not to have two sea days at the end of the cruise.

29 July 2026
Rated 5 out of 5 stars

Excellent service & cruise with Fred Olsen

Right from the start, when booking the cruise at Fred Olsen travel agents in Colchester, we were given great service & advice. The on-line account was very easy to use to book excursions & look up information about the cruise.
When the cruise day arrived everything was very well organised from arrival, collecting our luggage & check in. On board all the staff were very friendly, hardworking, happy & couldn’t do enough. The food, drinks, waiter service, house keeping, entertainment, activities etc., were excellent. The ship was always clean & tidy. Fred Olsen have thought of everything & we couldn’t fault anything. We had an amazing time on our first cruise! 😊

16 July 2026
Rated 4 out of 5 stars

As usual an enjoyable cruise with FOCL

As usual an enjoyable cruise with FOCL. There is a noticeable difference in the restaurants since the introduction of included wine/ beer at lunch and dinner. It is disappointing that the extra work involved in this has fallen to the existing waiter and assistant waiter rather than re-introducing wine waiters as were in place in the past. The dedicated wait staff never complained but they were very stretched with this change.

14 June 2026
Rated 5 out of 5 stars

An amazing experience

An amazing experience. Nothing too much trouble for the ship's staff. Food to die for and never had to queue for a table. Plenty of activities and entertainment. Already booking for next year. Small ship cruising is the way to go.

29 July 2026
Rated 5 out of 5 stars

All round feedback

From check in to disembarkation the organisation was excellent. The itinerary, staff attentiveness and cleanliness all round were excellent. The food was extremely good and very plentiful. The only negative was the smell of fuel on lower decks frequently. This would not put me off cruising again. We thoroughly enjoyed our first cruise experience.

29 July 2026
Rated 5 out of 5 stars

The staff on board

The staff on board, there was never any hassle, staff were always very polite. It was a very relaxing holiday, thank you
Beautiful places to visit in Norway, highly recommended.
Would not hesitate to recommend Fred Olsen.

29 July 2026
Rated 5 out of 5 stars

Fantastic, unforgettable cruise with Fred

This was our first cruise. We have nothing but praise for Fred Olsen. The customer service, quality of food ,quality of entertainment and excursions was excellent. We visited Norway, during fantastic weather and would definitely recommend this cruise to regular cruisers or first timers.

17 July 2026

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