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Fred. Olsen Cruise Lines Reviews 

14,720
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,720)

8,407 reviews in the last 12 months

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Rated 4 out of 5 stars

Enjoyable itinerary

Enjoyable itinerary.
Great service onboard.
Apart from Speciality Restaurant, of which ideally you need another one, food was just ok. Reviews had suggested food would be much better than other cruise lines. Sadly that wasn’t my experience.

30 July 2026
Rated 5 out of 5 stars

Great small ship cruise

We have had a great 8 day cruise to Norway, weather , food, staff and entertainment were all 5 star. We also meet a number of great fellow passengers.

16 July 2026
Rated 5 out of 5 stars

Wonderful service

The staff, the staff, the staff! They are amazing, smiling, welcoming and can’t do enough for you. The entertainment was at least five-star, and the food was consistently excellent. I wouldn’t cruise with any other company.

29 July 2026
Rated 5 out of 5 stars

Choose Fred Olsen for a cruise

We would definitely recommend Fred Olsen for a cruise. This was our 1st experience of cruising and from start to finish it was very enjoyable.
The food was very good, lots of choice, and the staff couldnt do enough, all very pleasant and polite.
Several other passengers we spoke to had been with other companies but said that Fred Olsen were far better.

29 July 2026
Rated 5 out of 5 stars

My first cruise and it was a fantastic…

My first cruise and it was a fantastic experience . The cabin was lovely so nice to be able to walk out on the deck. I spent a lot of time up on the smoking deck where I met several lovely people. Also holiday experience has made me keen to do another Cruise. The food is amazing as other staff who completely make the experience all the more special with their polite helpful attitude and smiles wherever you go. I would definitely recommend Fred Olsen to anybody wishing to go on a cruise.

29 July 2026
Rated 5 out of 5 stars

first cruise - Norwegian Fjords …

The staff in every department were friendly and professional. You need to bottle this culture and share it with the majority of businesses
The food ( and included wine at lunch and dinner) was fabulous.
Entertainment was top quality from the musical theatre to the on board speakers and art work shops

16 July 2026
Rated 4 out of 5 stars

The four excursions were the best part for me.

The four excursions were the best part of my trip. I would have liked fifth one, and a shorter time spent returning from Bergen to Southampton. We took three nights and two days for the return, but only one day and two nights on the way up, so the return was going very slowly, spinning out the time.
The staff were wonderful, always very friendly and relaxed, so communication was easy.

29 July 2026
Rated 5 out of 5 stars

The whole experience was excellent

The whole experience was excellent, of particular note was the huge improvement in the Show Team. In the past they have been good, but this trip they were a whole grade better, the routines were tighter and just as energetic. They left me feeling "exhausted", and I was only watching!
The food and cabin were great, as were ALL the staff.
The scenery and trips also did not disappoint.

16 July 2026
Rated 5 out of 5 stars

A lovely cruise

We had a lovely time on the cruise, the staff were all so friendly and helpful, the food was delicious and there was a good choice of things to do

2 July 2026
Rated 5 out of 5 stars

Small ship large experience

Lovely staff great food and service. Ship layout is very fluid and each area although separate flows well. Restaurants look very large and well decorated but have a small restaurant feel in each sector
Bedrooms very nice and shower great. All-in all very nice

9 July 2026
Rated 5 out of 5 stars

Such a delightful cruise

Such a delightful cruise. We were very lucky with the weather but Norway is so beautiful. Ship was all we could have wished for. Good accomodation, great food. Very professional. In restaurant deck 4 we were served by Carl and Vanessa. Wonderful restaurant staff
(Really made our cruise.). Only winge we have is that we had to pay for our bath robe. Just because we were on deck 3. That was not appreciated. Nevertheless if we cruise again we will certainly choose you. 5 stars

29 July 2026
Rated 5 out of 5 stars

My first time cruising

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fabulous and plenty of activities during the day. Embarking was queue free and the ports visited were picturesque and interesting.

24 July 2026
Rated 5 out of 5 stars

As always the staff are exceptional

As always the staff are exceptional. Always helpful, whether it was our cabin stewardess Karren from the Philippines , MDR waiters Suijit and his asst. Melton, buffet or barmen. Really like someone finds you a table when you go into the buffet, unlike other cruise lines where you fight for seating. They remember your names and your favourite drinks. We had dinner in the speciality restaurant, which was exceptionally good steak, and the waitress remembered us from a previous Northern Lights cruise in December 2024. The Theatre Company worked their socks off with tremendous performances virtually every night, and the the speciality singer performed 2 enchanting shows. All the entertainers were good and worked hard. The quality of the food is the best we have ever had on cruises. Dishes were hot, perfectly cooked and tasty. Not one course was average but all excellent. It’s the first time we have had Second sitting dinner, but would not be bothered in the future as you get quieter venues between 6 pm to 7. 30 pm, and the second sitting theatre performance is less crowded. We have taken several Fred Cruises in the past, which have all been good, but this one to Norway was outstanding. The weather gods smiled kindly on us which made the Fjords breathtaking. The boarding and disembarkation procedure is very slick, no holdups whatsoever. Getting on and off at the port stops is quick and easy. We really can’t think of any negative comments. It all went so well and look forward to booking for next year. Well done Borealis.

16 July 2026

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