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Fred. Olsen Cruise Lines Reviews 

14,714
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,714)

8,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent organization

Excellent organization. Excellent staff. Captain emphasized good views of significant landscape, slowed and did 360 degree turns at times—-didn’t happen on Scotland cruise. Good food choices.

30 July 2026
Rated 4 out of 5 stars

good overall cruise

Excellent dining with razor sharp service by the waiting on staff. However just one comment, the air conditioning system in the cabin was noisy preventing a good nights sleep. Also the superior view cabin description was disappointing as the window needed cleaning although difficult to clean I suppose.

30 July 2026
Rated 5 out of 5 stars

Best Cruise Line Ever

All the staff onboard did a fantastic job on our voyage around Ireland.  I would like to mention the following members of staff in particular:

Kaew - who did a brilliant job looking after our cabin
Amelia - Oceans Bar - brilliant server and drinks always served with a smile

Peter - Light Morning Bar - handled a very difficult client in a very professional manner
Last but not least - Sree and Kenneth in the Main Dining Room.  Absolutely fantastic duo.  This was our fourth Fred Olsen Cruise and they were the best servers we have had.

30 July 2026
Rated 5 out of 5 stars

A wonderful experience

The atmosphere on board was excellent. All the staff were very helpful. Things happened at the right time. Our cabin was lovely. Food was fantastic. The shows were great. Bridge classes with Susan were excellent.
Entertainment team (especially Keenan and Dee) were great.
We would do it again.
Thank you.

30 July 2026
Rated 5 out of 5 stars

Food better than last few cruises.

Food better than last few cruises.
Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general service ( water, table clearing etc.).Staff great but need more or improved system. Walk into Galway a lot further than 350 metres!!

30 July 2026
Rated 5 out of 5 stars

Fantastic cruise

Fantastic cruise
I would highly recommend Fred Olsen
The only criticism was the WiFi
We were told to pay £65 for 5 days WiFi but nothing worked at sea at all
The money was not taken so I then tried again with a payment of £50. Still no WiFi connection on Board even when the ship was in port.
The money was refunded but I would have preferred WiFi as I run a business and need contact
We had to go to Information Offices on land to connect to their wif

29 July 2026
Rated 5 out of 5 stars

Excellent holiday but

We certainly enjoyed the holiday but the experience was marred by having our mains extension lead confiscated. There are just not enough sockets in the cabins. Fred Olsen do not seem to realise that we do not use continental type plugs in the UK.

17 July 2026
Rated 4 out of 5 stars

Enjoyable itinerary

Enjoyable itinerary.
Great service onboard.
Apart from Speciality Restaurant, of which ideally you need another one, food was just ok. Reviews had suggested food would be much better than other cruise lines. Sadly that wasn’t my experience.

30 July 2026

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