Goodness gracious me!! When they say “Whoppalossus” that really is what they mean!! We wanted a little post honeymoon treat and chose a biscuit! (I know right!) Not any ordinary biscuit though, but... See more
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Reviews shaping this summary
For a friend's birthday I put together F&M items not usually bought. Treats. Everything arrived on time and beautifully packaged, It was all as expected, except for one item in a jar that had a consu... See more
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Every Fortnum & Mason purchase I have made has been the loveliest experience. I have been so excited each time I open the box (even though I know what is on the way). All of my items were there,... See more
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Any interaction with Fortnum & Masons is a delight. Staff in the store are wonderful, so professional, polite and so knowledgeable about the products they sell. When ordering online, it is a great sit... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Reply from Fortnum & Mason
Dear Fiona,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy and seamless. It is also wonderful to know that you were pleased with our outstanding products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our service efficient and that opening a Fortnum's parcel is always such an enjoyable experience. It is wonderful to know that we continue to bring a little excitement and pleasure to your day.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Just absolutely lovely… so very helpful…
Just absolutely lovely… so very helpful and I LOVE my picnic basket 💕
16 July 2026
Reply from Fortnum & Mason
Dear Tonia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our team so helpful and that you absolutely love your picnic basket. It is wonderful to know that your purchase has brought you so much enjoyment.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Sui,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our service easy and reliable. It is wonderful to know that your experience met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Nichola,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our ordering system easy to use and efficient, and that you were pleased with the lovely product you received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent quality, well presented
Website easy to use. Prompt delivery. Items always well-packaged. Have ordered several items in the past from Fortnums as gifts, and they have always been well received. Everything is perfectly presented and of excellent quality.
16 July 2026
Reply from Fortnum & Mason
Dear Sue,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use, that your deliveries arrived promptly, and that your items were well packaged. It is especially wonderful to know that the gifts you have ordered from Fortnum & Mason over the years have always been so well received.
We are pleased that you appreciate the presentation and excellent quality of our products, and we are truly grateful for your continued support.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Nacey,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use. We are especially pleased to know that it was accessible and straightforward to navigate, helping to make your shopping experience as smooth as possible.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I’m very pleased with my purchase
I’m very pleased with my purchase. The tea is of excellent quality, with a rich and refreshing flavour, and it was beautifully packaged. The ordering process was smooth, delivery was prompt, and everything arrived in perfect condition. A wonderful experience from start to finish. I would happily order from Fortnum & Mason again. Highly recommended!
A wonderful experience from start to finish. 🌟🌿☕🌟
9 July 2026
Reply from Fortnum & Mason
Dear Noora,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were very pleased with your purchase and that you enjoyed the excellent quality of the tea, its rich and refreshing flavour, and the beautiful packaging. It is also wonderful to know that the ordering process was smooth, the delivery was prompt, and that everything arrived in perfect condition.
We are especially pleased to hear that your experience was wonderful from start to finish and that you would happily order from Fortnum & Mason again.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Essentially Theft.
Of a full hamper, only three items were provided.
Followed dispute process and received exactly one email stating this was being looked into.
36 days of no response, no missing items, no refunds.
I expected better of a prestigious name like Fortnum & Mason. Next time I'll go to Lidl.
20 June 2026
Reply from Fortnum & Mason
Dear Reuben,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you received great service from us. However, we appreciate your comments regarding communication and order status updates, and we are sorry if these aspects of your experience did not fully meet your expectations.
Customer feedback is extremely valuable to us, and we will share your comments with the relevant teams as we continue to improve our service and keep customers informed throughout their ordering journey.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivery was timely
Delivery was timely, but box arrived in bad shape (broken open, contents spilling out). Nothing was missing or damaged.
16 July 2026
Reply from Fortnum & Mason
Dear Susan,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your delivery arrived in a timely manner and that the contents were received safely without any damage or missing items.
However, we are sorry to learn that the outer box arrived in poor condition and had broken open during transit. This is not the standard we expect for our deliveries, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant teams as we continually review our packaging and delivery processes.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Everything is packed so thoughtfully…
Everything is packed so thoughtfully and carefully
16 July 2026
Reply from Fortnum & Mason
Dear Cecy,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found everything to be packed so thoughtfully and carefully. We take great pride in ensuring that every order arrives beautifully presented and in perfect condition, so it is wonderful to know this was reflected in your experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Everthing from placing the order to…
Everthing from placing the order to getting the parcel in a very short time frame...
16 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that everything went smoothly, from placing your order to receiving your parcel within such a short timeframe. It is wonderful to know that our service met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Why look anywhere else
Website very easy to use, knowing it’s a secure site, products outstanding hardest part is deciding which products to choose everything is fantastic, Thank you F&M.
9 July 2026
Reply from Fortnum & Mason
Dear Rita,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use and secure. It is wonderful to know that you think our products are outstanding and that the hardest part of shopping with us is deciding which items to choose. We are especially pleased to hear that you find everything fantastic.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Edward,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our service reliable and quick, and that you were pleased with the excellent products you received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with both our products and delivery service. It is wonderful to know that your experience met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I ordered at 6-30am and took delivery…
I ordered at 6-30am and took delivery at my door 10am next day. Very impressed and will do so again in the future.
16 July 2026
Reply from Fortnum & Mason
Dear Keith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you placed your order at 6:30am and received it at your door by 10:00am the following day. It is wonderful to know that you were so impressed with the service and that you would choose to shop with us again in the future.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Ian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received very good service throughout your journey with us, from placing your order right through to delivery. It is wonderful to know that everything met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Tom,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found your experience excellent all round. It is wonderful to know that we met your expectations and that you were pleased with both our products and service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Simple ordering process and efficient…
Simple ordering process and efficient delivery on time
16 July 2026
Reply from Fortnum & Mason
Dear Ian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our ordering process simple and that your order was delivered efficiently and on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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