Goodness gracious me!! When they say “Whoppalossus” that really is what they mean!! We wanted a little post honeymoon treat and chose a biscuit! (I know right!) Not any ordinary biscuit though, but... See more
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Review summary
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What people talk about most
Reviews shaping this summary
For a friend's birthday I put together F&M items not usually bought. Treats. Everything arrived on time and beautifully packaged, It was all as expected, except for one item in a jar that had a consu... See more
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Every Fortnum & Mason purchase I have made has been the loveliest experience. I have been so excited each time I open the box (even though I know what is on the way). All of my items were there,... See more
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Any interaction with Fortnum & Masons is a delight. Staff in the store are wonderful, so professional, polite and so knowledgeable about the products they sell. When ordering online, it is a great sit... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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The delivery was poor and the delivery…
The delivery was poor and the delivery company had to be contacted directly. Possibly the driver had too many calls to make
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Fortnum & Mason
Dear Christina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love Welsh rarebit and that you consider Fortnum & Mason to be the best. It is wonderful to know that our products continue to meet your expectations and bring you so much enjoyment.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great products ,very efficient delivery…
Great products ,very efficient delivery service .
17 July 2026
Reply from Fortnum & Mason
Dear Alina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with our great products and found our delivery service to be very efficient. Providing high-quality products alongside a reliable delivery experience is something we strive for, so it is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Barnes,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of our products and that everything was perfect. Providing exceptional products and experiences for our customers is at the heart of what we do, so it is wonderful to receive such kind feedback.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great experience
It was easy to order, shipping was reasonable, and the order arrived quickly.
16 July 2026
Reply from Fortnum & Mason
Dear Sarah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy, that the shipping costs were reasonable, and that your order arrived quickly. Providing a convenient and reliable service is very important to us, so it is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The magic of F&M
Having lived in London for over twenty-five years, I find myself nostalgic for the city, and ordering from Fortnum & Mason is one of the ways I stay connected to it. The quality is exceptional every time, the customer service impeccable, and the packaging so exquisite it feels like a gift rather than a delivery. Each parcel that arrives at my doorstep is a small piece of London coming to me, wherever I am. Thank you, Fortnum & Mason — you never disappoint.
28 January 2026
Reply from Fortnum & Mason
Dear Agnese,
Thank you for taking the time to share your positive experience with us!
We are truly delighted to hear that Fortnum & Mason helps you stay connected to London and brings back such fond memories of the city. Knowing that each delivery feels like a small piece of London arriving at your doorstep is incredibly special to us.
It is wonderful to hear that you have consistently found our quality exceptional, our customer service impeccable, and our packaging worthy of the occasion. Creating memorable experiences for our customers, wherever they may be in the world, is something we are very passionate about, and your kind words mean a great deal to us.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and for allowing us to be part of your connection to London.
Fortnum & Mason Customer Services
The F&M hamper was a gift to relatives…
The F&M hamper was a gift to relatives moving into a new home so I didn't see the hamper in reality. My relatives said it was just beautiful. They were delighted with it and the promptness of delivery.
10 July 2026
Reply from Fortnum & Mason
Dear Patricia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the Fortnum & Mason hamper was so well received as a gift for your relatives' new home. It is wonderful to know that they thought it was beautiful and were delighted with both the hamper itself and the prompt delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Robert,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received great service and found our delivery process to be excellent. Providing a seamless experience from order to delivery is very important to us, so it is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Purchased a hamper for my fathers 91st…
Purchased a hamper for my fathers 91st birthday(from Australia)and the hamper was delivered to wrong address, and being left out all day in the UK current heatwave, my sister went through it and the Pate and Cheese were discarded. I did contact F&M and just mentioned what had happened, and items were replaced and forwarded on next day delivery. Very helpfull and impressed with your customer service, thank you very much, and will be using you again for future gifts.
16 July 2026
Reply from Fortnum & Mason
Dear David,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that, despite the initial delivery issue with the hamper for your father's 91st birthday, our Customer Services team was able to assist and resolve the situation promptly. We are sorry that the hamper was delivered to the wrong address and that some of the contents were affected by the hot weather.
It is wonderful to know that the replacement items were arranged and forwarded for next day delivery, and that you were impressed with the support you received. Your kind comments mean a great deal to us, and we will be sure to share your feedback with the team.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we look forward to helping you with future gifts.
Fortnum & Mason Customer Services
Gift hamper was beautifully presented…
Gift hamper was beautifully presented for our niece and delivered just about on time, well actually a day later than web order showed, but we were close to ‘next day’ cut off time.
16 July 2026
Reply from Fortnum & Mason
Dear Mark,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the gift hamper was beautifully presented for your niece and that it arrived close to the expected delivery timeframe. We are pleased that it made a lovely gift.
We also appreciate your understanding regarding the delivery arriving a day later than originally indicated. We understand how important delivery expectations can be, particularly when sending gifts, and we are grateful for your feedback.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received fabulous service, as always. Consistently delivering an exceptional experience is something we strive for, so it is wonderful to know that we continue to meet your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Beautiful
The must beautiful chocolates as a gift for my friend and she loved them. The only criticism is your delivery packaging. The size of the box for such a tiny gift was excessive !
, I highly recommend the chocolates 👌
16 July 2026
Reply from Fortnum & Mason
Dear Jill,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the chocolates made a beautiful gift for your friend and that she loved them. It is wonderful to know that our products helped make the occasion special.
We also appreciate your feedback regarding our delivery packaging. We are sorry to hear that the box seemed excessive for the size of the gift. Customer feedback is invaluable, and we will ensure your comments are shared with the relevant team for consideration as we continue to review our packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that everything was perfect as always and that you continue to enjoy the top quality of our products and service. We are pleased that we consistently meet your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Mr Bullworthy,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you feel "it is just Fortnum's" and that nothing is ever too much trouble. Providing exceptional service for our customers is at the heart of what we do, so it is wonderful to receive such kind feedback.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Marie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use and that your order was delivered promptly. Providing a smooth shopping experience and fast delivery is very important to us, so it is wonderful to receive your feedback.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Quick
Quick, easy and item arrived on time. I was able to advise recipient of delivery time in advance.
Very impressed. Thank you.
9 July 2026
Reply from Fortnum & Mason
Dear Eileen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the process quick and easy, and that your item arrived on time. It is wonderful to know that you were able to advise the recipient of the delivery time in advance, and we are especially pleased that you were very impressed with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Port & Stilton Hamper
Purchased a port and Stilton hamper for a friend’s 80th birthday. The delivery arrived on time and l was sent photos of a very happy recipient enjoying a glass of fine port with some delicious Stilton.
16 July 2026
Reply from Fortnum & Mason
Dear Melvyn,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the Port and Stilton Hamper you purchased for your friend's 80th birthday arrived on time. It is especially wonderful to know that you received photos of such a happy recipient enjoying a glass of fine port paired with some delicious Stilton. We are thrilled that the gift helped make the occasion even more special.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Fiona,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy and seamless. It is also wonderful to know that you were pleased with our outstanding products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our service efficient and that opening a Fortnum's parcel is always such an enjoyable experience. It is wonderful to know that we continue to bring a little excitement and pleasure to your day.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Just absolutely lovely… so very helpful…
Just absolutely lovely… so very helpful and I LOVE my picnic basket 💕
16 July 2026
Reply from Fortnum & Mason
Dear Tonia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our team so helpful and that you absolutely love your picnic basket. It is wonderful to know that your purchase has brought you so much enjoyment.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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