Foot Locker Reviews 

Order: 31900440295897409600 First of all, I would like to express the feelings accompanying my experience with your online sales service. Regretfully, I must state that the way your customer service and the entire sales process operate reflects ignorance, arrogance, lack of professionalism, and a completely dismissive attitude towards customers.
My experience has been so negative that it is difficult to find words strong enough to describe the level of disappointment caused by dealing with your company. Nevertheless, I am making every effort to remain factual and professional in this complaint, hoping that it will finally be treated seriously.
Today I received my parcel at the collection point. The package was delivered successfully. However, shortly after unpacking it at home, I discovered that instead of the shoes I had ordered, I received a completely different pair, in a much smaller size and even in a different colour scheme.
I genuinely do not understand how such a serious mistake could happen and how it is possible to send an entirely different product to a customer.
Furthermore, the entire return process has been nothing but a waste of my private time, energy, and nerves. After repacking the useless shoes and generating the return label and barcode, I went to the collection point indicated in your locator as a place where I could return the parcel. Unfortunately, at the same point where I had collected the parcel earlier, I was informed that they do not accept parcels for your company, that they no longer cooperate with you, and I was told to search for another location myself.
When I finally went to another point — and I am attaching the receipt confirming shipment — the employee scanned the code and generated a receipt stating that the parcel was sent via DPD. I pointed out that the return was supposed to go through DHL UK, but I was told that DHL UK cooperates with DPD. The entire situation was chaotic, unclear, and completely unacceptable.
This is, without question, one of the worst customer experiences I have ever had.
I demand an immediate full refund. These were my first and definitely last purchases from your company.
I will also leave a fully honest and extremely negative review describing exactly how I was treated as a customer, having to waste my own time, money, and nerves because of your company’s incompetence. The return procedure is disgraceful and entirely below acceptable standards. If I could rate this experience, it would receive zero out of one hundred points.
Fortunately, I have also managed to obtain the contact details of your company’s CEO, and I personally intend to escalate this matter further and request accountability from those responsible for this unacceptable situation.
Arrogance, ignorance, lack of professionalism, disrespect, and rudeness, this is how your company treated a new customer.
I expect my refund to be processed immediately. I open the case in PayPal.

Dear Foot Locker Team,



I hope this message finds you well. I am writing to express my profound disappointment regarding today’s Foot Locker Community Day event in Harlem, which I attended with my children.



As a dedicated community member and family advocate, I had high hopes for this event, believing it would provide much-needed support for families like mine. However, my experience was disheartening and emotionally taxing. After standing in line since 10 AM, we were nearly at the entrance when chaos erupted. Other families and children cut in line, and it felt like there was no order or support from your team to address the situation.



The lack of organization was alarming. Despite our early arrival and registration, it seemed that many who had not registered were given priority, undermining the effort we made to participate. This not only caused immense frustration but also put my children in a distressing situation. They were verbally assaulted by other children in line, which was heartbreaking to witness. One I even had a panic attack, and another one of my children began to cry from the overwhelming stress.



After waiting for five hours only to be pushed back for another two, I felt utterly defeated. It was disheartening to see that the event, which should have been a celebration of community support, turned into a chaotic scene. The actions of one individual, (A Navy blue fitted velvet wearing navy blue T-shirt, navy blue jeans, gold person, gold sneakers ) who appeared to be selecting children at random From all the way in the back of the line about eight children) , only added to the disorganization and disappointment.



As a hard-working mother, I had hoped this event would alleviate some of the burdens faced by families unable to afford shoes for their children. Instead, it felt like a mere spectacle, lacking genuine support for those who truly needed it.my children and I left with absolutely nothing but a bag of small conditioner samples.this did not seem or feel like it was about the community, but more so to make yourselves look good and in the eyes of the hard-working parents who looked forward to this, you guys proved you’re just another Heartless company.



Regrettably, I have decided to boycott Foot Locker moving forward. I believe it is crucial for organizations like yours to prioritize the communities you serve and to ensure that events are executed with respect and care. ( As someone who helps organize community events, volunteers , volunteers are crucial to these events, and apparently there was just not enough )It is my hope that you will take this feedback seriously and work to improve future events.



Thank you for your attention to this matter. I hope that my experience can contribute to a better understanding of the needs of the community.



Sincerely,

Jennifer Rosado
Pronouns; She, Her, Hers
Family Advocate

I returned an online order and their barcode system didn't work, so I didn't get my refund. Customer services were unhelpful. Im out of pocket yet they have the returned goods.

We recently bought a pair of shoe in month of April ( Nike Marke) . With in one month shoe get torn. We reach to foot locker Dusseldorf and describe the problem but very harsh response from the store manager and no solution been provided.. very bad service and poor customer handling.

"Do not order from the website! I ordered shoes they got shipped to the wrong address wrong state . Trying to get a refund or exchange is a nightmare, as customer service is unhelpful. Still haven’t gotten on my money back." customer service was very rude and very disrespectful….

First time using Footlocker and a disappointing experience. I got an email saying delivery was delayed so contacted customer service who came back and said there was no delay. I went back to ask why I’d had an email saying it was and they then confirmed there was a delay. All I was offered was 10% of a future order. Why on earth would I order from here again?!?

I placed an order in the store, and two weeks later — after confirming several times that everything was fine — I was told that my order could not be processed. Now I have to travel back to the store, which takes about an hour, just to get a refund.

They instantly canceled my order, but are still currently withholding my funds. Unacceptable! 🤬

Good customer service and respectful and also easy to communicate with good owners

I visited your Cedar hill Texas location on yesterday!!

I was treated extremely poorly by the Assistant manager by the name of Aisha or Alisha!! It was so bad that I will NEVER IN LIFE SHOP AT THAT LOCATION AGAIN!!!

Her Customer Service was beyond rude & attitude just over all NASTY!!!

I can go on & on but I’m not!! I believe that the big picture has been shown!!

My time expired for me to give my feedback on the website so I wanted to give a big kiddos for the OUTSTANDING customer service I received from the Foot Locker inside Hulen Mall. I was assisted by three awesome young ladies during my visit to the store. Ne'Laya, DeDe, and Danika. They went the extra mile to make my store experience and my issue resolved so Im returning the favor by giving them a good review. I even offered to by them lunch. Which they graciously declined. Thank you ladies for going above and beyond. Also kiddos to the manager for assisting as well.

Appalling customer service, order from DHL did not arrive
no attempt in delivery - package appeared delayed. / lost
Notified Footlocker customer care team daily
no help whatsoever - simply quoted unable to help for 5 days rule
Also advised unable to escalate or chase for 5 days.

5 days past & called yet again - still unable to help - & advised to wait until order was returned to them, order now delayed in return again using DHL

Requested refund on 5 occasions. Advised unable to escalate until package returned & process their end.

Shocking customer service & processes

I ordered Adidas Handball Spezial size 5. They were a much better price than anywhere else, delivered in good time and a perfect fit. I wear them every day.

My shoes showed delivered and were never delivered. Footlocker investigated the incident in one day and said we dont believe and never refunded my money. I will never shop there again.

Bought shoes online but they didn't fit.Online portal stated shoes were not refundable. Went to the store to be told withput the card I paid with I cannot return it.( nothing like that mentioned in any emails or online- on the contrary- bring barcode and proof of purchase) The clerk seemed to take great pleasure in telling me it's the policy and that's that.( it's not). Supervisor said it's not the policy but the system was updated and it asks for card sometimes. Store manager was rather patronising with " why don't you have your card with you" asked in an aggressive tone as if she was telling her child off for misbehaving. And this time it was proof of purchase that was needed- emails don't count, but I needed to showmy online credit card statement.Needless to say this was my very last purchase from this sorry establishment even if it's the last store on Earth. System is flawed, staff rude and masters of passive aggressive behaviour, keep your goods Footlocker, never again!!!!

Ruwayd at the Meadowhall store in Sheffield was brilliant. He helped with my son’s choice of selection for school shoes advising what would be good.

Son ended up with Nike TNs, customer service was brilliant by Ruwayd.

Thanks again!

Click and collect order. Delayed which was fine. Then told by DHL delivered. Went to store, nothing. Said name on sign image shared by DHL was not someone that worked for them. Next day email saying it was now ready. Went in. Nothing. Later told parcel lost. No explanation and zero concern about me being misled and having two wasted trips. Offered £10 off next order, upped (or not depending on value) to 20%. Not accepted as I won’t place another order. Also immensely frustrated how no one deals with their delivery agents and requests for feedback are always framed as personal reviews of the poor person picking up the email or call. Any complaint is then presented as a complaint against them not company policy etc.

Bought online. Delivery timeline is very poor. If you want trainers with 3-5 days, go to another retailer. Their delivery is slow. Waiting in my delivery to then return as had to go out and purchase the same shoes elsewhere.
Wouldn’t use again!

Worst customer service ever!

I purchased a pair of trainers that was delivered by DHL to a pickup point; however, I was never provided with the pickup code, making it impossible to collect my parcel.

I contacted Foot Locker by phone and email, and the solution they offered is completely unacceptable. I have to wait 10 days for the order to be returned to the sender, and then an additional 14 days to receive a refund. From the very first contact, I made it clear that I wanted the trainers, not a refund.

I have been trying for over 24 hours to speak with a manager because I find their solution unacceptable, but I have received no response. They simply ignore their customers.

As compensation, they offered a 10% discount code, even though the trainers I purchased were already over 40% off.

Overall, a very disappointing experience. I would not recommend this company.