Foot Locker Reviews 

Trashlocker in La Cañada in Marbella Spain.. Gave me a the reason NEVER to support that brand anywhere in the world. the manager keeps telling me its my fault the shoes have a defect. and its my fault its only on one of the shoes. Its 200€ on cloud shoes. i had 3 pairs the past 4 years and they last 4ever they are so good quality and now i have to fight incompetence telling me the on cloud shoes is fine and they break because of me.. What a horrible experience! i advice everyone to buy where i bought my girlfriends and friends shoes in the next door shop cause the are happy to replace stuff it its defect. YOU ARE WARNED ABOUT FOOTLOCKERS LACK OF HONORING WARANTY

One second and sold out come on done with you and your bullshit app done take my points and you know where to put them

I placed an order on May 15, 2026. Still waiting for pickup. I can’t get on chat. Phone calls cut off the call after an hour wait.
I emailed them only to receive an email from a non trusted source. Plus the email content was ridiculous. Foot Locker is scary.

Their courier in the UK (DHL eCommerce) is the worst delivery service I have ever experienced.

I will never order from foot locker again just because of the courier they use.

It's sad to say y'all needs to just close up shop foot locker is not what it used to be If you're reading this don't order anything from me this company that they don't care when you get your items they don't even care If you're unhappy as a customer foot locker is not what they used to be I ordered one pair of timberlands and it's taking me at least 3 weeks to get them no tracking number no nothing I got half the mind to report y'all to the better business bureau

Varun I Belfast Footlocker was the best service, extremely friendly. Gave us a warm greeting on entry. And found all our sizes highly recommended 👌

I ordered shoes and received confirmation that they had shipped. However, the tracking information from FedEx hasn’t moved in the last week. Reaching out to customer service has been painful. The bots are less than not helpful and I was on hold to talk to an actual person and was hung up on after being on hold for an hour. The emails I’ve sent are not responses that are not helpful. I am frustrated to learn that I can’t even file a claim until FedEx has said they delivered it. I am afraid FedEx isn’t going to say anything and not I will be out $160.

I purchased a pair of Havana flip flops from the Trafford store and was told I could return them unworn and with receipt within the 28 day policy which I did only to be told these were not allowed to be returned due to hygiene reasons,when I asked what he meant by hygiene reasons I was told they may have been tried on without socks so couldn’t be returned.
Who try’s flip flops on with socks and in that case if someone try’s on trainers with out socks does the same reason apply.
I was told the assistant was new who had told me I could return them and basically it was tough.Awful customer service experience and the manager who didn’t have a clue was about as helpful as a chocolate fire guard.I have reported the store to customer service and the matter is being investigated.
I will never shop there again there customer service is terrible .

Purchased a pair of trainers from the Broadway store Bradford and paid extra the the Crep 360 spray, had to take these back same week as the spray had stained the trainers. Whilst understanding they refunded me the trainers but forgot to refund what I had paid for the crep product which is £5.99, spoke to CS online and they say they don't do partial refunds. But the partially refunded me in store so who's in the wrong. You can judge a company by the CS attitude as things do go wrong and this should have been straightforward but the CS won't agree. So as a consumer I won't buy goods from them again.

You have to contact them for a refund. They will put you to wait 2 weeks and then anither 3-10 days. Its unacceptable and its not a trusted company!

Had a great exprince with a worker at foot locker porirua he was a kind young man that helped me out

I wish I can put no stars, this people are so incompetent, I place an order for some expensive shoes, and the shoes came with Paint stains and Scratches, I did the return Online. They got the shoes. Four days later, so I called them to make sure that they sent me my new shoes with know no crashes, or damage. They told me that that they had received the package and that I have to wait from one to two weeks for them to check the shoes, and to send me the new ones. I waited two weeks. I got no response from them. So I called them and they told me that they are behind that I gotta wait again for 1 to 2 weeks. for me to get an answer. Don’t waste your money on these people. They are so incompetent. I asked for a refund and they told me that I still gotta wait for 1 to 2 weeks to get the refund😡😡😡

Staff are pretty helpful but I feel liek they are lacking some stock, could have more options if possible.

Absolutely terrible experience with Foot Locker customer service. This has been one of the most infuriating and incompetent customer service experiences I’ve ever dealt with.

Over a month ago, I received a notification saying my order had been delivered to the store for pickup. I went to the store in person, only for staff to tell me they could not locate the package anywhere. Since then, I’ve spent weeks trying to get answers and a refund, with almost no communication and endless delays.

I’ve followed up multiple times and was given a reference code, yet nothing has actually been resolved. It should not take over a month to refund a customer for an order that your own store admitted they cannot find.

The entire process has been frustrating, disorganized, and incredibly time-wasting. Customers should not have to chase a company this hard just to get their money back for a missing order.

Avoid ordering online from Foot Locker unless you’re prepared to deal with nonexistent customer support if something goes wrong.

Purchased from footlocker.Co.uk and was delivered within 3 days, order as described

2 wks after ordering online and status still at “label created”. Used virtual chat, assured a response in 48 hours. None received. Called customer service. WAITED 15 MINUTES FOR AN AGENT and WAITED ANOTHER 45 MINUTES to get a supervisor to approve refund. Reason for no shoes? “The store couldn’t print the shipping label”. Beyond ridiculous.

WARNING TO ANYONE BUYING FROM FOOT LOCKER — THIS COMPANY IS A COMPLETE DISASTER.

I purchased a pair of shoes, and Foot Locker hid behind a UPS “delivered” status even though the package NEVER arrived. I checked with my building concierge immediately — no package, no delivery, nothing. The item is LOST, and Foot Locker’s response was basically: “Too bad.”

Their customer service is an absolute joke. The online chat never responded. Phone support was outsourced offshore, and while the agents themselves were trying, they clearly have ZERO authority, ZERO tools, and ZERO support from management to actually help customers.

Then came the worst part: I was transferred to a CCC Supervisor named Donna S., who was unbelievably rude, dismissive, and unprofessional. Her “solution”? Wait another day and call back so MAYBE they can “investigate” if they feel like refunding my money. Imagine paying for merchandise you never received and being treated like YOU are the problem.

This entire process feels like a scam operation designed to wear customers down until they give up. Foot Locker takes your money immediately but disappears the second there’s an issue. No accountability, no ownership, no urgency.

I also found out the VP of Contact Centers is Adanna Honeycutt, who publicly claims to be a “transformational leader” focused on customer-centric resolutions and building amazing experiences. Based on my experience, that could not be further from reality. If this is the “transformation,” then Foot Locker’s customer service organization is in complete collapse.

Foot Locker should be ashamed for misrepresenting the brands they sell. Companies trust them with their reputation, yet they provide one of the most incompetent and disrespectful customer experiences I’ve ever seen from a major retailer.

BUYERS BEWARE:
If your package goes missing, expect:

* No real support
* Endless runarounds
* Rude supervisors
* Delayed responses
* Zero accountability
* And a company that acts like your lost money is your problem

Absolutely unacceptable.

Footlockers online ordering & service department are completely scamming their customers that buy online products. I purchased three products online and one of the products was ordered incorrectly by foot lockers online portal as well as they are shipping to an unknown address that is not associated with my account. They charged me $251 and when I called cancel the order they told me there's no way to cancel the order and no way to change the false shipping address. How can it be possible that a major corporation has no way to cancel an order or change a shipping address that they fraudulently provided. I am going to dispute the charge however from my reading of reviews this is not the first time they've done this. Please hold foot locker accountable for scamming their customers and collecting money and not giving the customers anyway to rectify the situation that they have created. Beware don't purchase anything from foot locker online!

Unless you want to be scammed avoid order online with footlocker. They loose parcels all the time, blame dhl, and take no responsibility. £140 down due to this incompetent company, unsure how they are still running to be honnest. Staff are scammers. Order number 31900440286681452800!

This review is for the absolute joke that Footlocker calls their "chat support." Whoever designed this feature needs to go back to the drawing board immediately, because the current system is entirely dysfunctional. Not only is the chat experience itself incredibly frustrating to navigate, but the so-called "solutions" provided are practically insulting.

It is abundantly clear that keeping the customer in mind was the absolute last thought when Footlocker implemented these practices. Instead of actual support or problem-solving, you are met with a loop of unhelpful responses that waste your time and resolve absolutely nothing. Customer service should actually serve the customer, but Footlocker has made it perfectly clear how little they value the people spending money with them. Completely unacceptable.