Foot Locker Reviews 

My shoes showed delivered and were never delivered. Footlocker investigated the incident in one day and said we dont believe and never refunded my money. I will never shop there again.

Bought shoes online but they didn't fit.Online portal stated shoes were not refundable. Went to the store to be told withput the card I paid with I cannot return it.( nothing like that mentioned in any emails or online- on the contrary- bring barcode and proof of purchase) The clerk seemed to take great pleasure in telling me it's the policy and that's that.( it's not). Supervisor said it's not the policy but the system was updated and it asks for card sometimes. Store manager was rather patronising with " why don't you have your card with you" asked in an aggressive tone as if she was telling her child off for misbehaving. And this time it was proof of purchase that was needed- emails don't count, but I needed to showmy online credit card statement.Needless to say this was my very last purchase from this sorry establishment even if it's the last store on Earth. System is flawed, staff rude and masters of passive aggressive behaviour, keep your goods Footlocker, never again!!!!

Ruwayd at the Meadowhall store in Sheffield was brilliant. He helped with my son’s choice of selection for school shoes advising what would be good.

Son ended up with Nike TNs, customer service was brilliant by Ruwayd.

Thanks again!

Click and collect order. Delayed which was fine. Then told by DHL delivered. Went to store, nothing. Said name on sign image shared by DHL was not someone that worked for them. Next day email saying it was now ready. Went in. Nothing. Later told parcel lost. No explanation and zero concern about me being misled and having two wasted trips. Offered £10 off next order, upped (or not depending on value) to 20%. Not accepted as I won’t place another order. Also immensely frustrated how no one deals with their delivery agents and requests for feedback are always framed as personal reviews of the poor person picking up the email or call. Any complaint is then presented as a complaint against them not company policy etc.

Bought online. Delivery timeline is very poor. If you want trainers with 3-5 days, go to another retailer. Their delivery is slow. Waiting in my delivery to then return as had to go out and purchase the same shoes elsewhere.
Wouldn’t use again!

Worst customer service ever!

I purchased a pair of trainers that was delivered by DHL to a pickup point; however, I was never provided with the pickup code, making it impossible to collect my parcel.

I contacted Foot Locker by phone and email, and the solution they offered is completely unacceptable. I have to wait 10 days for the order to be returned to the sender, and then an additional 14 days to receive a refund. From the very first contact, I made it clear that I wanted the trainers, not a refund.

I have been trying for over 24 hours to speak with a manager because I find their solution unacceptable, but I have received no response. They simply ignore their customers.

As compensation, they offered a 10% discount code, even though the trainers I purchased were already over 40% off.

Overall, a very disappointing experience. I would not recommend this company.

I purchased sneaker cleaner by mail. It arrived damaged, leaked all over the bag it was sent in. They will not replace or refund--giving me a runaround....Go to DSG SPORTING GOODS instead!!!

Excellent service yesterday in the Bournemouth store and super speedy delivery (trainers received today) because the product wasn't in stock - I'm a very happy customer.

Do not order online a gift for someone because they will take your money first then cancel your order stating that they didn't have enough information. Then tell you it will take 5 to 7 days for a refund.

Rubbish - do not recommend.
There seems to be many similar unhappy customers on here.
My shoes arrived dirty and marked, Footlocker couldn't care less.
My only offer of recompense was if i bought something else over £30 i would get a £15 voucher! So the answer to my complaint was to spend more money with them!!! Never again.

footlocker themselves were good but DHL were terrible and that's who they use for deliveries, my advice would be to get the delivery couriered to a pick up place, don't even waste your time with home delivery I wasted so much time waiting in for them and they just messed me about and attempted delivery with the location near their depot. Footlocker are hard to get hold of also but once the items came they were in good condition and as ordered.

horrible company sent me the wrong shoes had to start a credit card dispute to get a refund

Extremely poor service. First pair of trainers arrived damaged and looked like they had been worn before. Returned and awaiting refund, which takes 5-10 days which is far too long. Ordered another pair trainers and have been waiting over a week for them to be delivered. Incorrect labelling on my purchase by Foot Locker has caused the delay. Customer service are unhelpful and tell you what you want to hear. Will never use again!

I ordered two pairs of trainers from Foot Locker at what appeared to be a standard discounted price (£40 instead of £70).

I received an order acknowledgement email, followed by a delay notification, which gave the impression my order was being processed as usual. Then, without any real explanation, the order was cancelled.

To make matters worse, I was later invited to leave a review for the trainers, but when I submitted an honest review about my experience, it was not published. That feels misleading—asking for feedback but only showing what suits them.

As a “goodwill gesture,” I was offered a 15% discount, which doesn’t come close to the original deal I placed. It feels like a token offer rather than a genuine attempt to resolve the issue.

Overall, a frustrating experience: poor communication, cancelled orders after delays, and limited transparency around customer feedback. I wouldn’t rely on advertised prices or expect fair handling if something goes wrong.

The couriers service was shockingly bad DHL no phonecalls and their phoneline is rubbish local pick up store wasn't helpful at all and very rude. Basically I'll never order from footlocker or anyone else online again apart from restaurants. You just can't get the service these days. People don't deserve business with the way the customer gets treated these days.

Footlocker after spending about 4 k use are a bunch of co artist I never asked use size 11 or size 9 and I've got two shoes that can't be worn cos Ur Indian worker gives wrong sizes out when never told that size.how pathetic might just come back and refund the 1200 purchase I did cool

Save yourself some time!

Order from
Anywhere else just not them….
You will struggle to get your parcel and they will waste allot of your time.

Wish I would have read the reviews first... Ordered a pair of New Balance trainers. Quality was poor and were too small so returned to DHL parcel shop which was 30 mins away from my house, scanned online to say I had dropped them off. 3 weeks later, after hearing nothing, contacted FootLocker who told me that the parcel hasn't been received and questioned whether I had even sent it back. I told them there was a scan on the tracking number that I provided showing I dropped it off but they said that is not enough and without a receipt I may not even get a refund. They have said they will investigate with DHL and let me know, no timelines given, so I am just sat here waiting.....

THE WORST EXPERIENCE EVER!

Absolute diabolical returns process. Not only do they not offer electronic return slips after offering it online but If you do not live in a city or anywhere close to where an actual footlocker store is located do not bother. They say there are available drop of points near you and mark them on the map (on their own website!) and then the stores themselves say it’s false and it has to be a specific place entirely. Sent us on a wild goose chase essentially since we then had no idea which stores were eligible. Will never ever purchase from this company ever again.

Frustrating and a waste of time. It’s clearly a ploy to make people not want to return items since it’s such a hassle. My advice. Save your money, go to somewhere more respectable.