Easy ordering process & quick delivery, simple collection from local collection point. Ordered 2 pairs of trainers, but 1 pair arrived in a half broken box, with a pair in that had clearly been tried... See more
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Review summary
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Easy to order and arrange to collect from store. However, store staff very slow when collecting. Queued for 15mins, staff initially told me an issue with their tech so couldn't locate order. Fortunate... See more
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Items was cheaper than anywhere else, well described, order process was easy even though I've never ordered from them before and it turned up safely early next day as I opted for that delivery. It was... See more
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I ordered shoes online but they were too small I went into houndshill shop and it was so easy to exchange for next size up The male shop assistant was the prime example of how customer service sh... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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I have had nothing but trouble sorting…
I have had nothing but trouble sorting out a delivery issue and exchange there no way off talkin to someone I ordered this on the 24th June and still waiting
15 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Footasylum
Thanks so much for the 5 stars, Prashant! We're delighted to hear your item was delivered within 48 hours. It's great to know you had a quick and smooth shopping experience with us. Hope to see you again soon for your next purchase!
Reply from Footasylum
Thanks so much for the 5 stars, Waqar! We're delighted to hear you found our service punctual and top-notch. It’s fantastic to know you had a great experience with us. Hope to see you again soon for your next purchase!
the best thank you 👍
18 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Armen! We're delighted to hear you had a great experience with us. Your support means a lot, and we look forward to seeing you again soon. If you ever need anything, just give us a shout!
Orders.
My order went fine, but my wife ordered the same time for the kids birthday and we are still waiting 1 week later for the delivery and there’s no update either.
So for that reason we are not happy.
18 July 2026
The transaction was fraud
The transaction was fraud. I alerted footasylum, I alerted the delivery company but no action from either. Now with my bank and waiting for refund or will action a chargeback
11 July 2026
First coat not delivered 2nd coat
First coat not delivered 2nd coat. Was for a child
Not be buying again
18 July 2026
Reply from Footasylum
Thanks so much for the 5 stars, Mauro! We're delighted to hear you found the items great value and that your delivery was prompt. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Paula! We're delighted to hear you found our staff friendly and helpful. It’s fantastic to know you had a positive experience with us. Hope to see you again soon!
Footasylum are brilliant
Footasylum are brilliant they always have great offers, excellent customer service. Im always pleased with my orders when they arrive.
18 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Charlotte! We're delighted to hear you love our offers and that you're always pleased with your orders. It’s great to know you enjoy shopping with us. Hope to see you again soon for more great finds!
Trainers are great, shame about the delivery
Trainers are great, price was ok. Delivery absolutely dreadful as always with Evri. System says coming on Friday, spent the day waiting around for a delivery, finally arrived Saturday. I won’t buy from foot asylum again if they use Evri.
18 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Sandra! We're delighted to hear you had a speedy delivery and enjoyed the quality of our products. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Don't buy online go to store
Great delivery time but the £165 reduced to £100 are not the quality I've purchased elsewhere now I know why mutch a big reduction and why I could not purchase my size in store 😕 stitching is off
27 June 2026
Reply from Footasylum
Thanks so much for the 5 stars, Toni! We're delighted to hear you had a quick and smooth experience with us. We love knowing you enjoyed your shopping and hope to see you again soon! If you ever need anything else, just give us a shout.
Easy to mske a purchase and returns…
Easy to mske a purchase and returns without the hasstle.
13 July 2026
Reply from Footasylum
Thanks so much for the 5 stars, Melton! We're delighted to hear that making a purchase and returning items was hassle-free for you. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Return system is a joke
Ive has to return a windbreaker after 6months all the writing had peeled, i sent back via the barcode sent to my email im now 6 weeks later no refund no windbreaker replacement and being faced with BOTs answering my msgs. Ive since spoken to a human being who promised she would sort it that day ive since spoken to two more who have no clue what im on about then onto the same lady who lied and said my return had only just arrived and to give it time i have email evidence my return arrived 4 weeks before and she didnt know what to say now im stil here no refund no replacement and no response. Absolutely shocking company
5 June 2026
Unprompted review
Absolutely appalled by the service I…
Absolutely appalled by the service I was provided. My order was returned due to incorrect address. Which I disputed as the address was correct when confirming the order. The order was returned by the carrier and on the way back to footasylum. Who confirmed that it was delivered on 13th July. This is incorrect, the parcel was never in my possession. And I am being told by staff that they will not process my refund because they cannot locate the parcel. All I keep getting is boiler plate responses saying sorry, nothing sincere. These people do not care at all about customers.
26 June 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, DM! We're delighted to hear you found our service efficient and friendly. It’s great to know you had a positive experience with us. Hope to see you again soon for your next purchase!
Appalling company refused a refund 13…
Appalling company refused a refund 13 days after buying shorts they fell apart the level of education the customer service has is hilarious totally ignorant
22 July 2026
Unprompted review
my parcel didn’t come while i was…
my parcel didn’t come while i was looking for it for ages even though i couldn’t find it
17 July 2026
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