We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

13 Gate Lodge Close, NN38RJ, Northampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advise and very helpful in the shop. Found exactly what we wanted, delivery was prompt. Would definitely use this company again and the quality of the workout bench is second to none
Great speaking to Rebecca on Sales, she went through my order to make sure i got what i required, and then followed up after i placed the order, hopefully the delivery and installation wont take too long now .
Asset to the company and thanks for tweaking my order to give me your best deal.
customer service is abysmal. £2.5k on a treadmill, broke 3 times in the first 6 months and still trying to get a replacement
Good price and great speedy service service and delivery

Reply from Fitness Superstore
So glad we went to the Frimley store rather than just order on line. Cameron was so helpful and I really trusted his advise. There was a good selection of treadmills to try out and I came away very happy with my purchase. Previous phone calls to the store everyone had been very friendly and helpful. Thank you.

Reply from Fitness Superstore
Went in looking at rowing machines and treadmills. John helped us and identified a number of models to suit our requirements, both financial and functional. We tried them out and selected one of each. John explained about the 0% finance options available to us, which we decided to go with. The whole process was smooth and we really are grateful for the expertise given to us.

Reply from Fitness Superstore
I’ve bought machines in the past and most recently an ab cable attachment.
I can wholeheartedly say that this company is spot on.
Defo my go to company for fitness products
We visited the store at Meadowhall retail park S92YZ on 23/8/26 We were looking for a treadmill that was the right size that best suited our needs. Store manager Justin Logan Gave us a tour of the store & explained the wide variety of machines set up in store. Each different one varied and had different capabilities to match the needs of each individual it was easy to find the best match for us. I had a test run one of the machines that was best suited our needs as the machine was for both myself & my partners use.
Justin explained how to use the machine and stepped aside to allow me to get comfortable and relaxed no pressure sales tactics The product sold its self it felt safe sturdy easy to use I would recommend anyone thinking of getting a treadmill to go visit the store do the try before you buy experience and get the right machine for you (we previously bought a treadmill the buying blind way it didn't work out a costly mistake on our part) We were happy with our experience at the Fitness superstore we bought a treadmill the same make & model I had tried out. It was delivered a couple of days later Justin had explained the best way to unpack the machine to set it up, we managed to do it ourselves following the instruction manual (I would suggest if anyone isn't good at following instruction manuals get Fitness superstore to come out & do it Justin the store manager, did offer this service. The machine is a little difficult to menouver being quite heavy so make sure to have enough room to move it to the right place before unpacking it again if this would be difficult get the shop to come out & set it up
Once set up in the right place ready to go We have been using it every day since & finding it brilliant exactly what we wanted We very happy 😊 Highly recommend 100%

Reply from Fitness Superstore
Had a great experience visiting fitness superstore. The staff were friendly and helpful, especially Jack Chapman who assisted me. He had a warm and welcoming approach, was knowledgeable, and made the whole shopping experience enjoyable. Excellent customer service — highly recommended!

Reply from Fitness Superstore
Great customer service from Cameron.
Bought a running machine and he really knew his stuff and helped us get a great machine at a decent price.
Couldn’t have been more helpful.

Reply from Fitness Superstore
Ryan was great today, lot more to benches than I thought.
Thank you for the help in store. We've been in a few times now, always happy with the level of service from the staff
James and the guys always help with my orders however big or small
Dealt with James numerous times in buying equipment from fitness superstore great knowledge and customer service I wouldn’t go anywhere else for fitness equipment
First Class service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.