Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
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Review summary
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Reviews shaping this summary
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything they did was easy and very…
Everything they did was easy and very articulate. Very nice people to talk to and very helpful.
4 December 2025
Very straightforward experience
Very straightforward experience, took a couple of days to make happen super easy procedure. The car was delivered on time & in perfect condition
30 November 2025
Great company
Great company! Efficient & effective communication at all stages of the lease.
25 July 2025
The process was easy
The process was easy. The car available sooner than anticipated. Delivered on time. All good.
27 November 2025
Very clear and concise explanation of…
Very clear and concise explanation of the process and very personable staff.
27 November 2025
All customer service staff very…
All customer service staff very friendly and informative regarding my vehicle enquiry.
Prompt responses during vehicle order was very good.
26 November 2025
Really easy process from the start to…
Really easy process from the start to the end (car delivery).
19 November 2025
Really easy to order my new car
Really easy to order my new car, the second I've had with FVL. Chris Peart who managed my account and deal was really helpful and the whole process was simple. Would highly recommend FVL. Thanks so much
21 November 2025
Unprompted review
Over promise and under deliver
Over promise and under deliver. Finally received my car over a month after promised. Advertised as in stock..it wasn’t..changed colour to receive one that was ready..it wasn’t. Sales bloke stopped communicating once paperwork signed.
21 November 2025
Reply from First Vehicle Leasing
Hi Lucy
I'm really sorry you did not have a good experience with us. I can see you originally ordered a car with us in May with an estimated delivery of late September so the car was not advertised or sold to you as in stock. Unfortunately, this batch of cars was subject to a production delay with the manufacturer which meant they did not arrive in line with the original estimate. I can also see that you opted to change colour to a one that was coming sooner and it did come sooner (the original car has still not arrived with the dealer). Unfortunately, Paul, who you dealt with when you ordered the car, left FVL so that may be the reason for the lack of comms from him. I can see that other colleagues were in touch with you regularly about your order.
Again, I'm really sorry you an not happy with the way things were handled. I'd be happy to discuss further should you wish. Please email crm@fvl.co.uk
Thanks
Duncan
Easy process from start to finish
Easy process from start to finish. Great service and communication excellent.
21 November 2025
Highly Recommend
I dealt with Ross Longmuir from the start, and from the initial call I knew I was in safe hands. He always came back to me whenever I had any questions and went above and beyond to get me the car quickly. Couldn’t recommend Ross enough.
21 November 2025
Unprompted review
Good communication and fairly competitive.…
Good communication and fairly competitive pricing. Got my preferred car with the minimum of hassle.
20 November 2025
Nothing was too much trouble.
From the first enquiry to getting my car the service was great. I had quite a few questions through out the process and nothing was too much trouble. They always made me feel important. I now have my car and so pleased with everything. Specially the price.
Would definitely recommend and use again.
16 November 2025
excellent service from start to finish
excellent service from start to finish. I was kept informed every step of the way right up to when my car was delivered
14 November 2025
Unprompted review
Never leased a car before
Never leased a car before Hannah and Paul made it very easy and explained all the steps needed to go through to me.
15 November 2025
helpful, informative, supportive
We found FVL to be helpful and supportive throughout the process. They responded swiftly and in a well informed way to questions throughout.
The amount of paperwork we needed to provide was a bit overwhelming!
14 November 2025
Good product, good price and great service.
Phone calls were regular and informative. Car arrived as described and on time. Delivery Driver polite, professional and extremely helpful. Great service at a good price.
10 November 2025
Great service
All the girls that I dealt with were all very competent and professional. Thanks for making the journey simple.
Best regards
William Elliott
9 November 2025
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