Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish, car turned up before the indicated date and was delivered to my door without any fuss.
27 December 2025
Unprompted review
Awful
Awful. Customer service and general management of lease was awful. Mislead and had to chase constantly for an update. I was mislead to believe car would arrive within desired time frame to hear 4 weeks after this date they didnt know where the car was, contrary to initial information they gave me. I ended up cancelling lease and went with a different company that was amazing and complete opposite!
I would not recommend. Caused a lot of hassle, stress and loss in wages.
10 January 2026
Unprompted review
Reply from First Vehicle Leasing
Hi Rachael
I'm really sorry you had a bad experience with us. I can see that we were badly let down by our supplier who initially told us the car was in stock, then that it would arrive before the end of December, then could not give us any information at one point. Despite the fact we were passing on this information to you as we got it, I completely understand how how frustrating and annoying this must have been.
I apologise things did not go as they should and we are reviewing our relationship with this supplier given how they let us down in this instance.
Should you want to discuss this further, please get in touch - crm@fvl.co.uk
Duncan
Great Company
Great service from beginning to end Leeanne was really helpful i would definitely recommend this company
18 January 2026
Excellent service and value for money
Great communication and speed of service throughout the whole process.
This is my first lease vehicle and was given very concise and easy to follow guidance for the each step.
14 January 2026
Always there to help on the phone been…
Always there to help on the phone been using these guys for 10 years now will not move away from FVL.
8 January 2026
Unprompted review
Consistency is Key
I have now transferred my small fleet across to FVL and have worked with Chris Peart for each vehicle.
Having the same contact is a key positive. Chris understands our requirements and maintains contact throughout the process.
17 December 2025
Very good customer relations
Very good customer relations, only disappointed with not having any car mats and I was told the car had heated front seats which it didn’t have, spoke to a kind lady today and she was going to pass it onto my representative,
Otherwise all good and always kept me informed
Mohammed Lorgat
24 December 2025
Cannot beat it
Absolutely first class service particularly from Ruth and Leeanne.
Faultless process, superb support and clear professional guidance. 100% fantastic
25 December 2025
Very efficient service
Very efficient service. No delays in finding the right car, helping through the finance application and delivery of car. Excellent
13 December 2025
Chris was super helpful at all stages…
Chris was super helpful at all stages of my leasing. This is now my second car through FVL, and he helped arrange the original lease, and my latest one so I got the car I wanted at a good price and with flexibility which was much appreciated. I'll be back again!
8 December 2025
Unprompted review
Highly recommended - 5 stars!
I can't recommend Chris and the team at FVL enough. Chris has worked closely with the team on their requirements. Very impressed and happy!
10 December 2025
Unprompted review
The car i wanted in the exact…
The car i wanted in the exact specifications for the price I wanted to pay, delivered to my front door exactly when I wanted it. Really helpful team on the phone and answered all my questions promptly.
Excellent service from my first inquiry to the car being delivered. Wonderful.
4 December 2025
4th times a charm
This is the 4th time using FVL and could not be happier. They have a great selection of vehicles and good prices. The website makes it easy to customise the deal and the communication is great. Very polite informative people who couldn’t do enough for you.
5 December 2025
Unprompted review
New car ordered and delivered, chuffed to bits.
The whole process was straightforwards from start to finish, when the car arrived as promised, after we requested a months delay.
6 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.