First Vehicle Leasing Reviews 

827
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful and polite, making the entire vehicle leasing process remarkably simple, clear, and completely stress-free from start to finish. Consumers also warmly appreciate the prompt communication, informative regular updates, and efficient support received throughout their journey until the car safely arrives. However, some people mentioned serious issues with unexpected delivery delays and inaccurate arrival timelines provided before finally receiving their vehicles. A few reviewers were quite dissatisfied with the poor follow-up communication and general management when problems arose with their actual orders.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and efficient experience from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are always helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(827)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Effective clear communication made it a breeze!

Communication from my agent Chris was a strength throughout the process of leasing my new vehicle. It was regular enough so that I never felt out of the loop without being overbearing. He was able to answer all questions and ensure that the process was smooth and efficient.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Lots of positives with FVL

Very good communication from the sales people, didn't feel pressured and was helped at every step with the lease application form. Delivery driver was extremely friendly.
On the negative side, I missed a call from FVL the day before delivery was due but couldn't get in touch despite multiple calls and messages left. Still don't know if it was important or not...

7 March 2026
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Dave

Thanks for this and I'm pleased to hear your experience was mostly positive. I was concerned to read of your inability to contact us. I will contact you directly to discuss further as I would like to get to the bottom of that.

Duncan

Rated 5 out of 5 stars

Very helpful

First time leasing a car seemed a little daunting until I got in touch with FVL they answered all my questions put me at ease and now I have a brand new car. Would recommend without a doubt.

4 March 2026
Rated 5 out of 5 stars

New car delivered 😊

Just taken delivery of my second lease car through FVL. Chris Peart was great in helping me to secure a brilliant deal. He was helpful and kept in touch with me regularly throughout the process. Highly recommended 😊

2 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I honestly can’t recommend Chris enough! From start to finish he made getting my new car such a smooth and stress-free experience. His communication was brilliant – always quick to respond, kept me updated every step of the way, and answered all my questions without ever making me feel silly.

His professionalism really stood out. Everything was handled efficiently, clearly explained, and exactly as promised. It’s so refreshing to deal with someone who genuinely cares about their customers and takes pride in what they do.

Thank you again, Chris – I absolutely love my new car! 🚗✨

1 March 2026
Unprompted review
Rated 2 out of 5 stars

Difficulty pricing car.

Received 3 quotes from the company, each time they weren't able to honour the quote they had sent me . Eventually did order a car but then had issues getting the lease agreement. Representatives weren't able to assist.

9 January 2026
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Mark

I'm really sorry you did not have a good experience with us. I'd be really interested to get some more detailed feedback on what went wrong with your order so I can look into it and try to fix anything that we're not doing well enough.

Could you drop me a line at crm@fvl.co.uk and we can arrange a call to discuss?

Duncan

Rated 5 out of 5 stars

Karl Shakespear top man....

I feel fortunate to have dealt with Karl Shakespear. Although I’ve decided to see out the remainder of my PCP agreement on this occasion, I will definitely be returning in the future. He was both hands on and, without doubt, one of the best salespeople I’ve dealt with. Open and transparent from the start, and provided all the right information to help me make an informed decision.

Karl was approachable, easy to speak to, and extremely knowledgeable about the process from beginning to end. His professionalism and guidance made the experience straightforward and positive throughout.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Happy first time car leaser

I'm a first time car leaser and FVL made the process really straightforward for me. Reece Barratt handled my offer and couldn't have been more helpful. The website and online contract arrangement all worked really well. Would recommend FVL.

5 February 2026
Rated 5 out of 5 stars

Brilliant service

From starts to finish everything was smooth. Spoke to various people but Reece was first point of contact at sale stage. Every single person was polite and friendly. Gave me regular updates and they just took over. I plan to use them again once my current vehicles term ends simply because of the great service and easy process.

11 February 2026
Rated 5 out of 5 stars

Excellent service

I have been kept fully informed during the whole of the ordering process. The team have always been available to answer all my queries and have responded with answers promptly. My van was delivered on time on the day arranged and I was notified of the time. The delivery driver was very polite and friendly. Everyone has been really helpful and the emails received have been very useful. They fully explain everything regarding the lease and the portal to log onto is simple and straight forward to use. It has been a pleasure, thank you

8 February 2026
Rated 5 out of 5 stars

Professional helpful service

I found FVL through a search on leasing.com when shopping for a car lease. I've never leased a car before but FVL made the process straightforward. Reece Barratt dealt with my arrangement and couldn't have been more helpful. I was pleased with the VFM provided too. Would use them again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

From start to finish communication and commitment to my requirements was excellent. Thank you Peter Sherry.

4 February 2026
Rated 5 out of 5 stars

Excellent company

Excellent company. We dealt with Chris Peart for our Polestar 4, and the process was a breeze. Could not recommend them more for a hassle-free and delightful experience.

31 January 2026
Rated 5 out of 5 stars

First time but not the last time

This was my first experience in using FVL. I used them because firstly the general overall reviews were positive and the pricing was very competitive. Georgina was a delight to work with - she was always open and honest in her communication with me. Unfortunately I missed out on the first car, due to the dealer not providing the spec anymore but in the end I ended up with a much better Spec Hyundai at a similar price. The process was easy and clear to follow. I would use FVL again - and if you do ask for Georgina !

1 February 2026

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