Mr. Jose Flore was extremely helpful in securing my account after I received a scam call pretending to be First Tech. I shared with him what I experienced, and he quickly handled the situation and cov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shari made my experience better than I've ever encountered in the past and am truly grateful to be a part of the First Tech Family. She was fast and efficient. Her knowledge of the app versus PC lay... See more
Company replied
Nelson answered all questions and walked me through the entire process. He was very easy to understand and was very knowledgeable. His customer service was superb!! If I have any other issues I cert... See more
Company replied
We needed to make some somewhat involved changes to our CDs. Josh was patient, knowledgeable, kind, and very helpful. He listen carefully and and responded politely all through our transaction. We are... See more
Company replied
Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Cornell Road
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
5860 Northeast Cornell Road, 97124, Hillsboro, OR, United States
- +1 855-855-8805
4.9
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jose Flores was great helped me with…
Jose Flores was great helped me with all the information I needed. He explained everything in detail. Had a really great experience.
20 March 2026
Unprompted review
Reply from First Tech - Cornell Road
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
My dispute on my online account charges…
My dispute on my online account charges were successfully taken cared of by Velle. I’m very happy and satisfied with the services she has done. I remain to be a loyal client of First Tech for many more years to come.
20 March 2026
Unprompted review
Reply from First Tech - Cornell Road
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Was able to get my accounts managed…
Was able to get my accounts managed correctly and upgrade to better solutions for future investments. Thank you to Queenie Phu for directing the path that fits my needs🙌
20 March 2026
Reply from First Tech - Cornell Road
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Leo was super helpful and understanding!
19 March 2026
Unprompted review
Reply from First Tech - Cornell Road
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Stellar Customer Service
I contacted First Tech for assistance with a fund transfer using the mobile app, Jose Flores with the Cornell Branch walked me through the process step by step. He was courteous, professional, thorough and helpful. I highly recommend calling customer service for help over using the online virtual assistant.
17 March 2026
Unprompted review
Reply from First Tech - Cornell Road
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Lorraine Caballero took really good…
Lorraine Caballero took really good care of us and I got extra lollipops and definitely helped us out a ton. Me and my bestie had no clue what we were doing until she helped us.
17 March 2026
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Lorraine Caballero did a wonderful job…
Lorraine Caballero did a wonderful job helping us out, she is super kind and patient. She explained every question I had and was able to open an account for my daughter. Thank you for all that you do.
14 March 2026
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Lydia was amazing and fast with my…
Lydia was amazing and fast with my experience as i was having issues depositing my check!
13 March 2026
Unprompted review
Reply from First Tech - Cornell Road
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Easy and quick service
Easy and quick service. All questions answered. Janel was very helpful and friendly.
6 March 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Janell was very friendly & helpful
Janell was very friendly & helpful. She looked over our accounts & noticed we could benefit from an updated product & quickly did it. Glad we had her assisting us today.
4 March 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I would like to give the customer…
I would like to give the customer service 5 Stars.
Especially Queeny Phu is very professional, kindly nice
and knowledge through out. Thank you so much for your helps and supported..
4 March 2026
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
always helpful and getting it done!
27 February 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Hashim Hunaidi is great!
Hashim Hunaidi has always been a reliable contact for all my questions regarding their premier banking program. He provides top-notch service, prompt assistance, and knowledge whenever I have questions. He's a great guy to work with!
27 February 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Long lost friend
José flores is very helpful and funny this guy made my day thank you for all the information and conversation you’re amazing. Wish you the best my guy.
24 February 2026
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Good experience
I came in branch to change address and Banker Divya helped me and it was really great she even sent checks and showed estmt address change experience was tea good with her
24 February 2026
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
11am
11am. ONE teller. 5 people in line. 20 minutes and still waiting…..
23 February 2026
Unprompted review
Reply from First Tech - Cornell Road
We’re sorry to hear about your experience, but the feedback is appreciated Vu. Your comments will be shared with leadership and we'll review your concerns and follow up with you. Thank you!
Great Service! Above and beyond!
Janelle of the Hillsboro OR branch was extremely patient (I’m old!) in helping me catch up on some long overdue updates to a trust account. She made things easy for me and instilled confidence. She was proactive to set up some improvements for my convenience in my online account as well. Highly recommended!
17 February 2026
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Telephone Customer Service.
You are hiring truly customer service oriented staff! In the telephone customer service department, I spoke with Erin, who assisted me every step of the way in reactivating my credit card. I had an unusual situation, and he was patient, patient, patient. And kind, positive, and totally helpful. I'm guessing on his location, but I think it was Corporate Headquarters in Hillsboro. Please thank him profusely for his assistance!
20 February 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
It was a wonderful experience
It was a wonderful experience. Very good job, very advice, very well explained, very kind the best!
19 February 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.