First Class Watches Reviews 

17,966
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and accurate description of the products received, often finding them to exceed expectations. The delivery service is frequently highlighted for its speed, efficiency, and secure packaging, with many appreciating the prompt notifications and tracking. People also commend the excellent customer service, noting the professional and helpful approach, and the overall faultless experience from start to finish. Furthermore, consumers value the competitive pricing, often finding the watches to be the cheapest or benefiting from price matching and good discounts. The ordering process is generally described as straightforward and easy, contributing to a smooth overall purchasing journey.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, appearance,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

People report positive experiences with service, often describing it as fantastic, first-class, and amazing.... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and excellent pricing.... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease and speed of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extensive choices to choose on the site with a superb variety of offers. Easy payment options and superfast delivery. The Ingersoll watch was higher than expectations all packaged neat and tidy and d... See more

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more

Rated 5 out of 5 stars

I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. T... See more

Rated 5 out of 5 stars

I have bought two watches from First Class Watches - a Garmin and a Sinn. On both occasions the watch was despatched quickly and securely. It also helped that the watches were cheapest from them w... See more


Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(17,966)

1,103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought an ex-display model from here…

I bought an ex-display model from here and it was in very very good condition, they even sent pictures of it before purchasing and I am really happy with the purchase. Authentic watches Seiko Authorised Dealership everything was perfect

28 April 2026
Rated 5 out of 5 stars

First class company

I had my eye on a particular watch for months off a well known brand. I got it virtually half price from First Class Watches. They kept me informed about the watches journey by tracking and also email. Arrived very quickly 👌🏻 will be going back on to their site soon. Excellent

9 May 2026
Rated 5 out of 5 stars

Amazing bargain watch jewelers

This was absolutely amazing bought a Casio for a bargain was last in stock turns out there ere none in stock very helpful keeping me updated along the way the watch arrived perfectly absolutely love it

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Easy to search, easy to order. Arrived as promised. We'll packaged. Lovely products. Great offers and discounts. Will be using again. My new favourite watch site.

23 May 2026
Rated 5 out of 5 stars

Great watch and service

Great watch very classy and well made , great service from first class also ,, the delivery company they use ,,the delivery was even quicker than they said from the outset,, and I was kept informed of when the watch would arrive ,even telling me the drivers name and putting a reminder on my iPhone planner which was impressive,, ps : the price was very impressive also amazing value for a truly quality bearing titanium solar watch .

23 May 2026
Rated 5 out of 5 stars

Good communication

I bought a Casio watch that is in short supply. First Class Watches were clear about expected delivery time scales and kept to them. I received the watch I ordered around the day they told me it would be delivered.

1 May 2026
Rated 5 out of 5 stars

Happy to recommend FCW.

First Class Watches provided me with a watch at a very competitive price and kept me informed of the progress my order through to delivery which was very quick. I will not hesitate purchase from them again if they have what I an looking for.

20 May 2026
Rated 5 out of 5 stars

Great service

Great service, excellent communication about status of order and earlier delivery than expected of a watch in short supply and not expected for another two months. Very pleased.

20 May 2026
Rated 5 out of 5 stars

Simply Marvelous

Marvelous. Managed to get me a very much on-demand watch at a great price.
Would like to say that I won't use again, but almost certainly will when I'm saving to the collection.

20 May 2026

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