Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
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Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from First2Protect
Thank you for your review. We’re delighted to hear you had a great experience and that the team were able to get everything in place for you on time. Your kind feedback is very much appreciated and will be shared with the team.
Great service and very helpful team
Great service and very helpful team.
Charlie and Nathan in particular were very helpful and made the process incredibly easy.
15 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you received great service from the team and that everything was put in place smoothly and efficiently. It’s especially pleasing to know that Charlie and Nathan were so helpful and made the process incredibly easy for you. Your kind feedback is very much appreciated and will be shared with both of them.
Friendly and Helpful
Oscar Bushell is so friendly and helpful, finding me good insurance for my first home.
15 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Oscar was so friendly and helpful while helping you arrange insurance for your first home. Buying your first property is an exciting milestone, and we’re pleased Oscar was able to help you find suitable cover. Your kind feedback is very much appreciated and will be shared with him.
The person I was speaking to was very…
The person I was speaking to was very helpful and polite, especially as I find it hard with emails and the Internet payment system.
9 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our advisor was helpful and polite, especially when supporting you with emails and the online payment system. We understand that not everyone is comfortable using technology, so it’s great to know we were able to make the process easier for you. Your kind feedback is very much appreciated.
It was very quick and easy .
29 June 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found the process quick and easy. Your feedback is very much appreciated.
Customer service quick and friendly
7 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found our customer service quick and friendly. Your kind feedback is very much appreciated and will be shared with the team.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found our team kind and helpful. Providing friendly and supportive service is what we strive for, so your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service excellent and that you were able to speak with someone directly who was very helpful. Your kind feedback is very much appreciated and will be shared with the team.
Very prompt service thanks.
14 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you received such prompt service and that we were able to help quickly. Your feedback is very much appreciated.
Fast and efficient service from a…
Fast and efficient service from a well-spoken and knowledgeable assistant.
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear you received fast and efficient service and found our advisor knowledgeable and easy to understand. Your kind feedback is very much appreciated and will be shared with the team.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found Darryl pleasant, knowledgeable, and efficient. Your kind feedback is very much appreciated and will be shared with the team.
I cannot recommend Theodore at First 2…
I cannot recommend Theodore at First 2 Protect highly enough. From start to finish, he provided an outstanding level of service while preparing a comprehensive quotation for my Landlord Insurance and Rental Guarantee cover.
Theodore was incredibly professional, knowledgeable, and patient throughout the process. He took the time to explain every aspect of the policy in clear, straightforward terms, ensuring I fully understood the different options available and what they would mean for my circumstances. At no point did I feel rushed or pressured.
What really stood out was his excellent communication and follow-up. He kept me informed at every stage, promptly answered all of my questions, and demonstrated a genuine commitment to finding the most suitable cover rather than simply making a sale.
It's refreshing to deal with someone who combines expertise with exceptional customer service. If you're looking for insurance advice from someone who is professional, responsive, and truly cares about helping their clients, I would wholeheartedly recommend Theodore and First 2 Protect.
A genuine five-star experience from beginning to end.
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Theodore provided such an outstanding experience whilst helping arrange your Landlord Insurance and Rental Guarantee cover.
It’s fantastic to know he took the time to explain everything clearly, kept you informed throughout, and ensured you felt supported in making the right decision for your circumstances without any pressure. Providing knowledgeable advice alongside excellent customer service is exactly what we strive for, so your comments are especially rewarding to receive.
Thank you for your recommendation and for taking the time to share such detailed feedback. We’ll be sure to pass your kind words on to Theodore.
Great help, despite my being a total dummy with technology.
Despite my being a total dummy when attempting to use technology, (which I was unfortunately never taught) plus being paraplegic and unable to easily access mobile phones, (impossible to hold snd carry at all times), the agents I’ve dealt with today were incredibly patient and assured me how I can access all I need to know with a call. I particularly wish to thank Charlie Roe for his dealing with it. A great help indeed and charming and easy to speak with. Thanks Charlie!
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that the team were able to support you and provide reassurance, especially given the challenges you’ve faced with technology and accessibility. It’s great to know that Charlie was patient, helpful, and easy to speak with, ensuring you felt comfortable and informed throughout.
Your kind feedback is very much appreciated and will be shared with Charlie. Thank you for taking the time to share your experience.
Lori was terrific
Lori was terrific. It is a good business to deal with.
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Lori provided such terrific service and made your experience a positive one. It’s great to know you enjoy dealing with us, and we really appreciate your kind feedback. It will be shared with Lori and the team.
Well done Aaron Maguire
Aaron Maguire provided exceptional customer service from the start. He was professional, friendly, and took the time to answer all of my questions clearly. Throughout the process, he was responsive, knowledgeable, and made everything straightforward and stress-free.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided exceptional customer service throughout your experience. It’s great to know he was professional, friendly, and took the time to answer all of your questions clearly, helping to make the process straightforward and stress-free. Your kind feedback is very much appreciated and will be shared with him.
Quick and helpful
Quick and helpful, every detail explained and I am very happy with the price as well. Thanks so much!
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service quick and helpful, with everything explained clearly along the way. It’s great to know you were also happy with the price we were able to offer. Your kind feedback is very much appreciated.
A very Informative call I had with…
A very Informative call I had with them. I liked it.
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found the call informative and enjoyed the experience. Providing clear and helpful information is what we aim for, so your feedback is very much appreciated.
Very nice helpful people and all very…
Very nice helpful people and all very straightforward. I have opened three policies with this company. However, if they could give me some assistance, I would be very grateful When I log into my account, I can see 2 policies only. If you couldtell me how I can see the third Policy on my account, I would be most grateful, thank you
10 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you’ve found our team helpful and that arranging your policies has been straightforward.
We’re sorry to hear you’re unable to see all three policies in your online account. We’ll arrange for a member of our team to contact you to investigate this further and help ensure all of your policies are correctly linked and visible.
Thank you for choosing First2Protect, and we appreciate your continued support.
Call back rather than waiting for a…
Call back rather than waiting for a response
Clear and helpful directions as to how to pay for the policy renewal
4 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear you appreciated the callback and found the renewal process straightforward. It’s great to know the guidance provided was clear and helpful in arranging your payment. Your feedback is very much appreciated.
Great customer service
I was unable to login to my details or renew my insurance. I was helped through all the process of changing my login details to renewing. The paperwork is also going to be sent to me. Brilliant customer service highly recommended
14 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help you regain access to your account and guide you through the renewal process. It’s great to know everything was explained clearly and that arrangements have been made for your paperwork to be sent to you. Your kind feedback is very much appreciated, and thank you for your recommendation.
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