Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Trainer very skilled and made sure we…
Trainer very skilled and made sure we all passed the practical side of the course. Engaged well with us all.
12 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Theo was knowledgeable, engaging, and ensured everyone felt supported throughout the practical elements of the course. It’s great to know you had such a positive experience. Your feedback is very much appreciated and will be shared with Theo.
Reply from First2Protect
Thank you for your review. We’re pleased to hear that Wesley was helpful, patient, and knowledgeable throughout your interaction. Providing clear guidance and support is what we strive for, so your kind feedback is very much appreciated.
Very helpful with a call back when my…
Very helpful with a call back when my bank started to slow things down with security
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our team was able to call you back and help when your bank’s security checks were causing delays. It’s great to know everything was resolved smoothly, and we appreciate you taking the time to share your feedback.
Aaron M was really very helpful and vey…
Aaron M was really very helpful and vey professional
10 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron M was really helpful and very professional throughout your experience. Your kind feedback is very much appreciated and will be shared with him.
Easy transaction explained in detail by…
Easy transaction explained in detail by my Advisor
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear the process was easy and that Nathan took the time to explain everything in detail. Your feedback is very much appreciated.
Curtis was very efficient and clear in…
Curtis was very efficient and clear in his communication making the process very easy.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Curtis was efficient and clear in his communication, making the process easy and straightforward for you. Your kind feedback is very much appreciated and will be shared with him.
Very polite and knowledgeable young man…
Very polite and knowledgeable young man dealt with my home insurance transfer to my new property.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Lewis was polite and knowledgeable while assisting with the transfer of your home insurance to your new property. We hope you’re settling in well, and we very much appreciate your kind feedback.
Great Customer Service
Customer service was very helpful and explained everything perfectly thanks Rosie
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie was so helpful and explained everything clearly. It’s great to know you had a positive experience, and we’ll be sure to share your kind feedback with her.
Becky was efficient and clear in…
Becky was efficient and clear in helping me regain access to my online account.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky was efficient and clear in helping you regain access to your online account. It’s great to know the issue was resolved smoothly, and we very much appreciate your kind feedback, which will be shared with her.
Had no problems with Jamie helped me…
Had no problems with Jamie helped me out with everything I needed.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was able to help you with everything you needed and make the process straightforward. Your kind feedback is very much appreciated and will be shared with him.
Rebecca was absolutely fantastic
Rebecca was absolutely fantastic. I have worked with First2Protect now for a number of years and their service has been second to none. I would definitely recommend using them
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rebecca provided such fantastic service. It’s especially rewarding to know that, after working with First2Protect for a number of years, you continue to value the support and service we provide. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with Rebecca.
FAO James Riley
FAO James Riley
Thank you very much for your help today and explanations regarding my house insurance.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James was able to help and provide clear explanations regarding your house insurance. Your kind feedback is very much appreciated and will be shared with him.
Helpful staff
I requested a call back which came after only a few minutes. I needed to cancel my home insurance and it was dealt with easily and efficiently by the helpful customer service member of staff
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear your callback request was answered so promptly and that your home insurance cancellation was dealt with easily and efficiently. It’s great to know our customer service team provided helpful support throughout. Your feedback is very much appreciated.
Very helpful with my Policy query
Very helpful with my Policy query. Very friendly ,efficient and knowledgeable . Wonderful service
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help with your policy query and that you found the service friendly, efficient, and knowledgeable. Your kind feedback is very much appreciated.
The customer service I received from…
The customer service I received from Aaron was great. I got the support I wanted.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided great customer service and gave you the support you needed. Your kind feedback is very much appreciated and will be shared with him.
Aaron M was very helpful and explained…
Aaron M was very helpful and explained everything well, helping me feel even half prepared with a policy for buying a house.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron M was so helpful and took the time to explain everything clearly. Buying a house can feel overwhelming, so it’s great to know he helped you feel more prepared and confident in arranging the right policy. Your kind feedback is very much appreciated and will be shared with him.
always quick and happy to help
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you continue to find our team quick to respond and happy to help. Your kind feedback is very much appreciated.
Very helpful
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found our team helpful and that we were able to assist you with your needs. Your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received good customer service and found our advisor easy to talk to. Your kind feedback is very much appreciated.
Easy/Peasy
I'm in my 90's. An old man with rather poor hearing and extremely short of any computer skills but I needed to make an altercation to my home insurance. Rang your number a lady answered, listened to my problem said she could help and 90 seconds later . It was sorted to my total satisfaction. All my foreboding banished. Thank You.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help make the process so simple and straightforward for you. It’s especially pleasing to know that your query was resolved so quickly and to your complete satisfaction. Providing clear, accessible support is very important to us, and we’re glad we could put your mind at ease. Your kind feedback is greatly appreciated.
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