Feel Good Contacts Reviews 

69,376
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and overall reliability. Many appreciate the competitive pricing, often finding products significantly cheaper than high street alternatives. Reviewers frequently commend the incredibly fast next-day delivery, sometimes even within 12 hours, and value the good quality products and thoughtful small gifts. However, some customers noted issues with delivery, experiencing delays, non-receipt of orders, or insecure parcel placement. Others reported order fulfillment problems, including out-of-stock items or uncompleted orders as specified.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently praising the quality and comfort of contact... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and reliability.... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are great, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied

Rated 5 out of 5 stars

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, s... See more

Company replied

Rated 5 out of 5 stars

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is... See more

Company replied

Rated 5 out of 5 stars

Bought two pair of sunglasses for the beach to avoid scratching my designer ones. Great prices, super fast delivery (days ahead of expected delivery date), the Haribo mini bags in the box were a nice... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,376)

3,459 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, had a minor issue with my frame and the service and speed to rectify was outstanding. Very happy to use this company from now on. Very happy

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Parmvir,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great experience

Great series and delivery as usual, website easy to navigate and prices are fantastic. Contacts received in a few days 😊

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi T Mulvenna,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent as always

Excellent as always . Super speedy delivery

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Reh,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Always fantastic service

Always fantastic service ! Always always! Highly recommend!

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sophie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Always next day delivery wouldn’t use…

Always next day delivery wouldn’t use any other company

17 July 2026
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Reply from Feel Good Contacts

Hi Clive,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

I needed to change my regular order and…

I needed to change my regular order and so called up to discuss.
I spoke to a great guy called Herman who sorted everything for me.
My updated delivery came the following day.
Excellent service 👏

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Sheila,

Thanks for the lovely feedback about our customer service team!

We’re delighted you felt supported and looked after—we’re always here to help.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent sun glasses and promt delivery

Excellent sun glasses and promt delivery

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jack,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

I have used your service for years now…

I have used your service for years now and I would not use anyone else.
The lenses are so easy to order and always arrive on time .
Next day delivery is amazing

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Lorraine,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Feel

Good price, fast delivery and thanks for the Haribo.

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Nicholas,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. Really easy to navigate website and good prices too.

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Natalie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service on the ball with delivery every time I order really recommend this company

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Marilyn,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Order arrived damaged customer …

Order arrived damaged customer service amazing new order arrived next day no fuss &no drama great company to deal with thanks

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Kerry,

Thanks for the lovely feedback about our customer service team!

We’re delighted you felt supported and looked after—we’re always here to help.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Site is very easy to use ehening orderinordering

Site is very easy to use to order and the delivery is super fast and well packaged with a little tteat with order

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ann,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

2 pairs of oakley glasses

2 pairs of oakley glasses, absolutely superb price, plus superb delivery

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi J dixon,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Great price and glasses design. Would recommend

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Paul,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

Delivery company did not post through…

Delivery company did not post through my letter box and left with a neighbour who is now away so I’m stuck without my contact lenses and will need to order more, obviously will be from a different company.

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

Thank you for your review.

We're very sorry to hear about your experience and sincerely apologise for the inconvenience this has caused.

We understand how frustrating it must be to be without your contact lenses, especially when your parcel was left with a neighbour who is now away. This is not the level of service we aim to provide.

We've reached out to you via email and are keen to resolve this issue as quickly as possible. Please respond to our email at your earliest convenience so we can work towards a suitable resolution.

Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.

Kind regards,
-Feel Good Contacts Team

Rated 5 out of 5 stars

Great glasses

Great glasses. Can look through these better than high street ones 👍

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Gen,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Competitive prices

Competitive prices , quick & easy to use , speedy well packaged delivery .

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

Extremely poor quality and customer service abysmal

Extremely poor quality. Non existent customer service. Wish I could give 0/5 stars. Arrived with small chips in the polarised sunglasses coating that will only degrade the coating further and further now there are gaps where water etc can get in. I emailed within an hour of them being delivered and got an extremely bog standard response from someone who didn’t even leave their name - that’s how little customer service there is. I was told I can’t return them for a replacement as I cut the tag off. What about the supposed 12 month warranty offered by this company? It doesn’t exist! Once the sunglasses leave them in London they aren’t interested and you are on your own. First and last pair I will buy. Avoid this company like the plague. They are cheap as they are poor quality. Glasses were sent with a crap felt pocket to keep the glasses in, not even a proper case. Abysmal experience. Order from Iolla instead, as I have done around 6 times in the past. I’ve been nothing but impressed by them and their glasses and sunglasses and their prices are very similar and they provide quality cases! I ordered sunglasses from this company a I wanted this specific oval shape prescription glasses and I couldn’t find it anywhere else. Very very disappointing.

18 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Emily ,

Thank you for your review.

We’re very sorry to hear about the issues you experienced with your glasses. We completely understand how frustrating this must have been, and this is certainly not the standard of service we aim to provide.

We understand how disappointing it must have been to receive your sunglasses in the condition you described, and we're sorry that our initial response left you feeling unsupported. Providing a positive customer experience is important to us, and we're sorry that we fell short on this occasion.

In the meantime, we’d love the opportunity to make this right for you. We have reached out to you via email to address this matter promptly and ensure a resolution as quickly as possible.

Once again, please accept our sincerest apologies for any inconvenience caused.

Kind regards,
-Feel Good Contacts Team

Rated 5 out of 5 stars

Very efficient

Very efficient. Ordered Boston lens fluid multipack online at 10.30pm. Package received next day, all nicely boxed up. Thanks!

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi David,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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