Feel Good Contacts Reviews 

69,291
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and overall reliability. Many appreciate the competitive pricing, often finding products significantly cheaper than high street alternatives. Reviewers frequently commend the incredibly fast next-day delivery, sometimes even within 12 hours, and value the good quality products and thoughtful small gifts. However, some customers noted issues with delivery, experiencing delays, non-receipt of orders, or insecure parcel placement. Others reported order fulfillment problems, including out-of-stock items or uncompleted orders as specified.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Product

Customers had positive experiences with product, frequently praising the quality and comfort of contact... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and reliability.... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are great, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied

Rated 5 out of 5 stars

Thanks for the Haribo, I would have prefered a new cleaning cloth though. Quick delivery and this pair are nicer and more comfortable that the pair I have just purchased from a high street optician, s... See more

Company replied

Rated 5 out of 5 stars

Jitvan was amazing, I have used this company for years and always good delivery and service. Today my shipment came unsealed and boxes missing. He sent out a replacement order straight away. This is... See more

Company replied

Rated 5 out of 5 stars

Bought two pair of sunglasses for the beach to avoid scratching my designer ones. Great prices, super fast delivery (days ahead of expected delivery date), the Haribo mini bags in the box were a nice... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,291)

3,392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Order is straight forward and delivered…

Order is straight forward and delivered is great.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Mo,

Thank you for your feedback.

We're glad to hear you’re happy with our service. Your support means a lot to us, and we look forward to continuing to provide you with the same great experience in the future.

Please be assured that Feel Good Contacts highly values all of our customers’ feedback. We have taken your feedback and forwarded it to the respective team.

If there's anything else we can improve on, please do not hesitate to contact us on our phone number: 08004582090 or by sending an email to cs@feelgoodcontacts.com.

Kind regards,
-Feel Good Contacts Team-

Rated 5 out of 5 stars

Ordering is easy and fast!

Ordering is easy and the range and availability very good. What's not to like?
Oh, the price is good too!

5 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Simon,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great service

Great service

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Good contacts, good service

Was very happy with the service, was very easy to order, would use again. The only disappointment I found was I ordered one day for £12.99. The very next day it went down to £9.99.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Maureen,

Thanks for your great feedback!

The price that you see £9.99 is a discounted price, you can call us to place the order on that price

Your continued support means a lot to us.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Good company

Good company, very reliable !

12 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jane,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Feel good contacts are absolutely…

Feel good contacts are absolutely brilliant. Order online , very reasonably priced, delivery arrived the next day! Have used them for years & wouldn’t change.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Torquil,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, and prompt delivery. I have been a customer for several years, and am very satisfied.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Delia,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

My contacts were delivered in less than…

My contacts were delivered in less than 12 hours! The Haribo surprise was cute! I will definitely purchase again from this shop <3

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Irene,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Simple to order

Simple to order. Delivered next day (within 24hrs). Always great service!

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Ricky,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Easy to order and fast delivery.

Easy to order and fast delivery.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Shelia,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Good quality lenses for a brilliant…

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specific amount of months like the big named companies. Also really quick to arrive. Ordered Sunday, got them Monday.

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Susan,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Arrived promptly and just as described

Arrived promptly and just as described, excellent service

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Elizabeth,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

contact lenses were not delivered

contact lenses were not delivered, no updates from delivery company and still having to wait for a refund. I would not recommend this company, there are many others who offer a much better service with free next day delivery.

13 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

Thank you for reaching out and sharing your experience with us. We are sorry to hear that your order did not arrive as expected and that this caused inconvenience around your planned delivery date.

We understand how frustrating it can be when delivery timelines change and updates are not as clear as they should be.

We always strive to provide reliable delivery estimates and keep customers informed of any changes, though on this occasion things did not go as smoothly as intended. Please accept our sincere apologies for the disruption this caused.

We have processed a full refund as requested, which should now be on its way back to your original payment method.

Once again, please accept our sincere apologies for the inconvenience caused.

Kind regards,
Feel Good Contacts Team

Rated 5 out of 5 stars

Comfortable and fast delivery wish I…

Comfortable and fast delivery wish I knew about the company earlier, instead of waiting for 2 weeks for delivery from Specsavers for lower grade lenses

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi LC,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

My item came when they said it would…

My item came when they said it would fantastic very pleased thank you very much

11 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi George,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Carlo,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Quick service and delivery all good

Quick service and delivery. No hassles Very happy.

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Carol,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Delivered next day, as promised.

Next day delivery, as promised. Thank you.

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Terence,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Stephen,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 4 out of 5 stars

Great product at a fantastic price, however.

Great product at a fantastic price. The only thing to let it down was the delivery. It was stated next day but more like 48 hours and they use Evri who gave me a 11.30-1.30 delivery ETA. The delivery came at 7pm. There were no updates on delivery time. Shame as I had to wait in all day.

12 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Dean,

Thank you for your feedback.

We're delighted to hear that you were pleased with the quality of your product and found it to be great value for money.

We're sorry to hear that your delivery experience did not meet your expectations. While our Evri 24 Tracked service is not a guaranteed next-day delivery service, we understand how frustrating it must have been to receive your parcel later than expected and to have the delivery window change without timely updates from the courier.

We appreciate you sharing your feedback, and we'll ensure your comments are passed on to the relevant team and the courier to help improve the delivery experience.

We hope to have the opportunity to provide you with a smoother experience on your next order.

Kind regards,
Feel Good Team

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