featureDECO - Est. 2005 Reviews 

We purchased some garden furniture last month. I was very pleased with their service.
I asked a few questions before hand, as I was not able to go to the store in person, these were answered by an in-store person, answers came with photos of the items to help answer the question and clarified questions when I went back.
Delivery was within the timeline and the delivery company they used were informative and kept me up to date.
Furniture was packaged sufficiently and we were able to put it together with little issues.
We had an issue with the pneumatics on the table, but email was picked up quickly, processed kindly, calmly and quickly. It was resolved to our satisifaction.
We have ordered items over the years from many online businesses, asking questions or sharing concerns not being responded to. I was very happy we chose to buy from FeatureDeco, it was a refreshingly positive experience and would recommend them.

I was recommended Feature Deco by a couple of friends who had already bought their products. I’m really happy with my purchase I bought the Manchester 7 seater corner set and at the time of ordering I got two free footstools! The product is really good quality So easy to order and super quick delivery. I had a phone call after placing the order to confirm a convenient date for delivery. The driver was really helpful and so nice when he arrived with the furniture I would definitely recommend this company if you’re looking for your next purchase for the garden 😊

furniture made by hand, but no attention to details. screw sticking out. one leg is faulty

Amazing delivery and product first class the whole experience was amazing

Great experience from viewing in the showroom to delivering ahead of expected ETA. Wouldn’t hesitate to recommend.

After considerable research we ordered the Dartmouth corner sofa set and were not disappointed with our choice.

Quality of the metal and wood frame was excellent, the cushions and covers very comfortable; overall great value for money.

First addition to our newly built summer house and a great purchase.

Love my new garden furniture, having bought a smaller set in the past i knew the quality was great but my new one is even better. Easy ordering process and delivery.

I'd had my eye on the Kingswinford 4 piece conversation set since last year. In February we made the short trip to the showroom to check the quality and colour etc (I am very fussy) It was stylish and just what we wanted.

Our furniture arrived in late March, it was easy to fit together, very well made and excellent quality. Absolutely over the moon with it. I just need a nice sunny day so I can sit out and enjoy it now.

Customer service were also excellent regarding my enquiries etc

One very happy customer.

Lovely furniture and came really well packed. Looks fab!!

Had been looking for a firepit set something a bit different Feature Deco offered not only fab choice but great prices. Staff were great and delivery was quick and at the time stated. Any questions quickly sorted definitely recommend

This is the second sofa set I’ve purchased from featureDECO, plus a parasol and fire pit table. The set is lovely and well made. Ordering was easy and the delivery drivers were very pleasant.

Easy to order from and very quick response to arrange delivery date. Asked for a time frame on day of delivery and was given a 3hr window straight away. Arrived within the time frame stipulated and the delivery men were very helpful and accommodating.

Very helpful staff , products excellent for price , used several times over 5 years always good service , can only pay online though

My new furniture is absolutely beautiful, having bought my previous garden furniture from featureDECO i knew to expect exceptional quality but my new set is stunning on my new decking. Easy to order and delivered quickly.

As a repeat customer I recommend feature deco to all who ask me about where I get my garden furniture from. Great quality furniture with attentive service

Fast service garden furniture was top quality. Will highly recommend and use again.

This furniture exceeded my expectations…Well made and very classy! The versatility lets me mix up the seating and table area to suit my needs.
From order to delivery it was an easy process backed with a knowledgable customer care team for any queries.
Well worth the investment

I order the Newcastle 6pce dining range well built great service from time of placing order and delivery. I did call to the showroom to have a look all the furniture look well made and the guy in the showroom was helpful. also delivery driver gave a good service

Pergolas. Do not buy. I've had a terrible experience with them.
They are cheap imports from China. The company will claim to know about the product but when questioned, they open their own products and put them together to enable them to answer your question. Or they ask people in China and you have to wait for them to respond.
They have no phone so you can't speak to anyone. Your only option is email contact.
The advert promises bolts, but they aren't sent so you have no means of securing it to the ground. It took me weeks to get them sent out, and they were from for the ground type.
Advert for the product was factually incorrect. The company blamed another company for writing their adverts which is why they weren't aware of the errors.
The advert promised colour changing lights, but they were white lights only. I was no recompensed for this. I was told it was another company's fault who wrote their advert and they also had no idea the lights didn't change colour.
Fragile in bad weather. They will move in strong wind and become compromised. If their pergolas are remotely exposed they will not tolerate the wind. They are too light.
If there is a fault, the company will not compensate you or admit liability. I had several features that were technically impossible to make work. All of them were my fault because nobody has ever complained before and they're made in a factory so it's impossible ke that they're faulty.
Instructions are awful. Highly unlikely you will make sense of a lot of them. They lack detail and graphics. Several parts have no explanation for their purpose. This is a complex and time consuming build which is not explained and the instructions make it worse.

They're a shambles of a company.

I would seriously stay clear of their pergolas. They are poor quality. Go to a company that specialises in them.

First class product delivered on time. Will definitely consider again for future purchases