featureDECO - Est. 2005 Reviews 

1,887
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the furniture, often describing it as beautiful, well-made, and sturdy. The ordering process is frequently highlighted as straightforward and easy, with many appreciating the excellent communication and accommodating service. Reviewers also commend the fast, efficient, and reliable delivery, noting helpful drivers who often assist with bringing items into the garden. However, some customers noted minor product issues upon arrival, including chipped edges, poor repairs, or missing screws. A few also mentioned assembly challenges, such as pilot holes not being adequately sized, causing slight splitting, or small parts being absent.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Order

Reviewers mention positive feedback about order, highlighting an easy and straightforward ordering process,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

Absolutely beautiful furniture. Well worth the money. Fast efficient delivery service. Would 100% recommend this company. You get what you pay for at the end of the day.

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store
  6. Wicker Store

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,887)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchased the Weymouth dining set and…

Purchased the Weymouth dining set and the quality is fantastic!! We found Customer Services and the Sales team very helpful. The products are good value for money and great quality.

The whole process was stress free and dealt with in a friendly and efficient manner.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Feature Deco Patio Set

Just received my Feature Deco patio set and I'm blown away. The quality exceeds expectations, and their attention to detail is remarkable. Outstanding service from start to finish.

1 February 2025
Unprompted review
Rated 4 out of 5 stars

Great quality furniture

We bought our garden furniture after seeing one our friends had bought. The patio set with gas fire pit is fabulous. Extremely comfortable. The seats themselves are lightweight and in sections so can easily be packed up and covered for winter. The price was paid was very reasonable for the quality of product we got. Ordering was easy and communication relating to delivery clear. As everything went swimmingly with our order I cannot comment on the quality of their customer services as we had no need to contact them. Would recommend based on product alone

7 July 2024
Unprompted review
Rated 3 out of 5 stars

I am a fan of FeatureDeco

I am a fan of FeatureDeco and subsequently recommended them to my mother, travelling over to Walsall to have a look at the display products. On the back of this my mum bought a garden set.

All went well until delivery when she found it was the wrong colour.

If there was a 3.5 I would have scored accordingly, the product is good but the colour is disappointing.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful weatherproof comfortable garden furniture

I researched well before buying my garden furniture. I needed it to be weatherproof, and have thick cushions for comfort . I am so happy with it. It arrived on time, well packaged and fully assembled. It’s exactly what I wanted and it’s beautiful. Everyone who has seen it loves it and I would highly recommend this company.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

What an excellent service we had !

What an excellent service we had !! We went to view it as it wasn’t far from where we live as it’s always a bit worrying ordering online as you can’t see the quality however the quality is amazing!! The staff were very helpful would definitely recommend this company. 👍🏻

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Styles and Prices for all Tastes

An easy to navigate website with a fantastic choice of lovely garden furniture. There are styles to suit different tastes and a range of prices to suit every pocket.
Delivery was on time but two chairs had unfortunately been damaged in transit. However, the problem was resolved politely and really quickly by the featureDECO aftersales team. Two replacement chairs were immediately sent and the damaged goods returned. No hassle just genuinely excellent service.
We love our new garden set and wouldn't hesitate to recommend or purchase from featureDECO again!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Edinburgh 7 piece set and…

I bought the Edinburgh 7 piece set and I absolutely love it, it has lasted well and still looks like new. I purchased a new medium size cover in August and this arrived promptly and keeps the set looking at its best. Really easy to put on and take off for those rainy then sunny days!
I’ve found feature deco professional and good quality and will be purchasing from them again.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied customers

Always a little concerned when purchasing higher-value items online when they have not been inspected up close. This item met every hope and expectation and we are extremely pleased with it; the end-of-season price reduction was just icing on the cake. Obviously, we cannot comment on durability but initial experience has been good.
Also, very happy with the courier company used, who kept us informed with an email and two follow-up telephone calls. Items arrived within the window and both guys were extremely pleasant and helpful, placing the furniture where requested. Whole experience has been very good and we will consider using the company for any future purchases.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Can not recommend FeatureDeco enough

Can not recommend FeatureDeco enough. Both my neighbours have said they love our new furniture set are going to order their new furniture from them. The level of customer service is exceptional.

Will look to use them again for any garden furniture we require.

Thank you

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Top quality furniture

Top quality furniture, always reasonably priced for the quality and look of items. I have bought multiple items from FeatureDeco and never been disappointed.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant company, amazing customer service, beautiful furniture. Order - you will not be disappointed!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Feature Deco garden Furniture

We are so pleased with our garden furniture, it looks lovely and is really comfortable.
Delivery was quick and it was simple to put together.
The website was easy to navigate and checkout was secure and simple.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service. We did go to the showroom where we had help but the ease of ordering, speed of delivery, the delivery process itself weee all great. Delighted with our products too. Quality and ease to assemble (had a table) are and were brilliant. Would be happy to recommend!!

10 August 2024
Unprompted review

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