featureDECO - Est. 2005 Reviews 

1,875
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the furniture, often noting its robust construction and appealing design. The ordering process is frequently described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. People consistently highlight the fast and efficient delivery service, often mentioning the helpful and communicative drivers who provide updates and assist with placement. Many also appreciate the excellent packaging, ensuring items arrive well-protected and without damage. Reviewers are delighted with the products, finding them to be great value and looking even better than expected.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as excellent or great quality and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting the ease of placing an... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly they were cheaper than anywhere else for a much better quality product. Secondly, I was kept informed all through the process. It was delivered within a week and even the driver text me to let... See more

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store
  6. Wicker Store

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,875)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Need a furniture cover, get it from here

Used FeatureDeco to purchase a cover for my garden furniture. I’d look at a few different ones and this company had the best price and seemed to be the best product as well. Ordering was simple and the price was good. The cover arrived well packaged and is of excellent quality. It’s a bit bigger than my garden furniture, however it looks good and is fully waterproof protecting my garden furniture from the elements. Other covers are shower resistant where as this one is waterproof. Would highly recommend this company and this product as being great value and quality.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, the staff are very helpful and pleasant.
We had a lot of questions and they answered them all. Great quality products at fantastic prices.
Would definitely recommend feature Deco.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous furniture

What a fabulous company to deal with, Maria was so helpful, the delivery was in time, the furniture is amazing, looks brilliant in our garden, thank you all so much

1 May 2025
Unprompted review
Rated 5 out of 5 stars

High quality and good value.

So pleased to have come across Feature Deco.

A lovely range to choose from and just the right amount of info to base decisions on.

We went with the Royal Winchester. It is we delivered mostly pre-built on two pallets. Delivery company used were very helpful.

The sofa is ridiculously comfortable just need the weather back to enjoy it now.

#featuredeco


23 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Garden Set.

A colleague recommended featureDECO and we couldn't be happier. I managed to get a set on discount but can't see any imperfections even though it stated it might have some. Delivery was late in the day even though was stated as 1pm, but the girl in the office was really helpful even though I called 3 times! So, thank you very much. Would recommend.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, delivery & customer service.
We would highly recommend Featuredeco, as they have an excellent range of products.
We are very happy with our outdoor furniture that has allowed us to enjoy our garden, spending time with family & friends.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful garden furniture

Really easy ordering process! Ordered on the 4th and delivered by the 9th. Easy to put together and I’m in love with my new furniture. Such good quality, comfortable and a good price. The only issue would be with delivery and not given much information about what was going to happen on the day of delivery but that’s to do with the delivery company and not the feature deco. The actual delivery guys were really nice though. Would definitely recommend. Just to note I’ve had my furniture a month now so had time to use it.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

So good we bought them twice!

Two years ago we purchased two sets of the London Rattan chairs in cappuccino grey. We liked them so much this year we added to the collection by purchasing a corner set for another part of the garden. The chairs are robust, stylish and comfortable. The customer service and delivery were excellent throughout. Would highly recommend!

14 April 2025
Rated 1 out of 5 stars

Beware - Canterbury rope sofa falling apart after 2 years

We bought the Canterbury rope sofa and chairs and were initially delighted with it. It was expensive and cost over £1000. We have used it for 2 summers (it's kept in a shed over winter) We got it out this year and the rope has deteriorated so much now that it is literally falling apart. The rope is disintegrating and the straps that go under the seat cushions are breaking. FeatureDECO have said it is because we didnt wash it regularly with soapy water as pollen and dust will damage it. I completely disagree with this as it isn't disintegrating to such an extent on the chair which hasn't been used as much, so it is nothing to do with dirt build-up from the environment. I believe any extra rubbing of the rope would lead to even more disintegration. So please be warned of buying this item, yes it looks lovely but is not fit for purpose.

1 June 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Tina,
Thank you for sharing your experience with your Canterbury set purchased in February 2022. I'd like to clarify that your set has actually been in use for over three years now, rather than the two summers mentioned in your review. During this time, the furniture was not cleaned, which is a key factor in the deterioration you're experiencing.
When garden furniture is exposed to the elements without light maintenance, dirt and environmental deposits accumulate and break down the fibers. We always recommend regular care routines to our customers, and this information is provided in our care instructions. This maintenance is essential to prevent premature deterioration.
We have offered solutions to help as the product is now out of warranty. We appreciate you taking the time to share your feedback and should you have any further queries, please do not hesitate to contact us.
Thank you for your review.
Best regards,
featureDECO

Rated 5 out of 5 stars

Luxurious quality furniture

We visited the Walsall showroom and were really impressed with the quality of the furniture. We bought the Hampstead 11 piece set and love the versatility of the modular pieces. It's so comfortable and feels luxurious. Delivery was 3 days after we purchased and we couldn't be happier!

14 April 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Helen,

Thank you so much for your lovely feedback! We’re thrilled to hear that you had a great experience visiting our Walsall showroom and that the Hampstead 11-piece set has exceeded your expectations.

It’s wonderful to know you’re enjoying the comfort and versatility of the modular design, and that delivery was quick too! We hope your new set brings many relaxing moments in the garden.

If you ever need anything, we’re just a message away. Thank you again for choosing featureDECO!

Kindest regards,
featureDECO Team

Rated 5 out of 5 stars

Great quality garden furniture

Great quality garden furniture set and good experience in purchase and delivery.

29 April 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Vinod,

Thank you for your kind words!

We’re so pleased to hear you had a great experience with your purchase and delivery. The Fulham 8PC Corner Sofa Set is a fantastic choice, as it has been one of our popular set since launching this, and we’re glad it met your expectations in both quality and service.

We hope you're enjoying your new setup, perfect for relaxing and entertaining around the firepit! If you ever need anything else, feel free to reach out with one of our customer service team and they will be happy to assist you again.

Kindest regards,
featureDECO Team

Rated 5 out of 5 stars

Returning customer after 10 years

I purchased a dining table set 10 years ago, which is still in excellent condition. So it was an obvious choice for me to buy again. The conversation set is comfortable, with good depth cushions that you can’t get on other products. It is solid and clearly hard wearing. Order was handled quickly and delivered by the end of the week.

19 May 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Helen,

Thank you so much for your continued trust in featureDECO. It's always a pleasure to welcome back returning customers! We're thrilled to hear your original Rattan Cube Set from 2014 is still in excellent condition after 10 years, what a fantastic testament to its durability.

We're equally delighted that you're enjoying your new Ludlow 4PC Aluminium Conversation Sofa Set with Waterproof Cushions. The aluminium frame paired with deep, comfortable cushions is designed for both style and longevity, and we're glad to hear it's living up to expectations.

Thank you again for your kind words and support. If you need anything else, our customer service team is just a message away!

Kindest regards,
featureDECO Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look