featureDECO - Est. 2005 Reviews 

1,884
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the furniture, often noting its robust construction and appealing design. The ordering process is frequently described as easy and straightforward, with many appreciating the clear communication and helpful customer service throughout. People consistently highlight the fast and efficient delivery service, often mentioning the helpful and communicative drivers who provide updates and assist with placement. Many also appreciate the excellent packaging, ensuring items arrive well-protected and without damage. Reviewers are delighted with the products, finding them to be great value and looking even better than expected.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as excellent or great quality and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting the ease of placing an... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly they were cheaper than anywhere else for a much better quality product. Secondly, I was kept informed all through the process. It was delivered within a week and even the driver text me to let... See more

Rated 5 out of 5 stars

Visited showroom to browse what was available. Young man there was really helpful and answered all our questions. When had decided which set was for us, we found the website really easy to navigat... See more

Rated 5 out of 5 stars

We went to the showroom to view the garden furniture and the young lady in there was extremely helpful, even moving furniture around for us to see how it would fit under our pergola. After ordering,... See more

Company replied

Rated 5 out of 5 stars

We bought our garden furniture from feature DECO in Feb & with the lovely weather we've had recently finally had chance to use it. The suite is very comfortable & well made & looks great in my garde... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store
  6. Wicker Store

Written by the company

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,884)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and good quality furniture

7 August 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Darren,

Thank you for your kind words! We're really pleased to hear you were happy with both the service and the quality of the furniture.

If you’d ever like to share a photo of your setup, feel free to tag us using #featuredeco or send it to us by email, we love seeing our pieces in their new homes and it really helps others too!

Thanks again for choosing FeatureDECO!

Best regards,
Zuleika

Rated 5 out of 5 stars

Cheltenham sofa set - great quality, value & service

Ordered the Cheltenham on line, stock was showing as the last one and at check out the completion of the sale failed. I thought I'd missed out but the next day they sent me and invoice. I called just to ensure it wasn't a scam and was reassured. The furniture turned up 2 days later and was delivered by a really helpful courier. The furniture was packed really well. There were a few assembly challenges but nothing that couldn't be sorted. Incredibly comfortable - so much so my husband slept on it all night! E

1 September 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Sara,

Thank you so much for your lovely and detailed review!

We’re really glad everything worked out smoothly in the end, especially after the initial hiccup at checkout. It's great to hear our team was able to reassure you, and that your Cheltenham set arrived quickly and well-packed.

We love that it’s already being enjoyed, especially if it’s comfy enough for an overnight snooze! 😊

If you’d like to share a photo of your setup, we’d love to see it! Also, it really helps other customers get a feel for the furniture in a real-life setting. You can tag us on social media using #featuredeco or send us an email, and we’d be happy to share (and tag you too, if you’d like!).

Wishing you many relaxing moments outdoors!

Best regards,
Zuleika

Rated 5 out of 5 stars

Great product

Great product. Looks better than the advert, really thick cushions, and very easy to put together. Quick delivery to. Highly recommend.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Future deco supplied our aluminium…

Future deco supplied our aluminium pergola and we are so very happy with it. The customer service on ordering was great. The delivery company was one of the best experiences we’ve had. Overall we couldn’t be happier

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product

Communication was prompt and clear and the quality of the product was excellent and exceeded our expectations.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service, amazing furniture at a banging price

We ordered the Ludlow 8 piece aluminium corner set in latte colour.
The colour choice was a big thing for us as I’d literally searched the entire web for something that looked different.
Ordering was quick and easy, comms regarding delivery (I needed to delay it slightly) were prompt and helpful. Delivery was bang on time, no ‘waiting in all day’.
Once opened, we were amazed that all the seating is all one piece, so no assembly! Each table just needed the legs screwing on but that was simple. The quality of the frames, cushions and tables are better than expected. But for us, the colour is what makes this set stand out.
Great furniture at an amazing price….I’d go as far to say it’s too good to be true.
Thanks FeatureDeco, I’ve already recommended you to friends.

24 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Oliver,

Thank you so much for your fantastic and detailed review!

We’re absolutely thrilled to hear how happy you are with the Ludlow 8PC Aluminium Corner Set in Latte. We completely understand how important colour choice can be, especially when you’ve searched high and low for something unique, so it’s great to know the set stood out and ticked all the boxes for you.

It’s also lovely to hear that the order and delivery process went smoothly, and that the convenience of minimal assembly (and no all-day waiting!) added to the overall experience. We’re so glad the quality exceeded your expectations, especially the finishing touches on the frames and cushions.

And we couldn’t agree more, the Latte finish really does give the Ludlow that standout look!

Thank you again for your recommendation and support. If you ever feel like sharing a photo of your setup, we’d love to see it! You can tag us on social media using #featuredeco or send it via email to enquiries@featuredeco.co.uk.

Wishing you many relaxing days ahead with your beautiful new set!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Excellent quality and service.

Excellent quality at a very competitive price and a wide range of furniture to choose from.
Communication very good at and beyond ordering stage.
Fast and efficient delivery.
Would and have highly recommend.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb Hampton Set

From the initial contact I made with FeatureDECO enquiring about the Hampton furniture set that was in transit they were polite, informative and helpful. When I placed the order I was kept updated at every stage. I was notified when the set had been dispatched and was pleasantly surprised to take delivery of the set just 2 days later. The set itself is wonderful, very well made, the cushions are lovely and thick and very comfortable to sit on. Even my dog approves! I can't wait to use this set more over the summer, thank you FeatureDeco.

2 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Carrie,

Thank you so much for your lovely review!

We're so pleased to hear you had a smooth experience from your very first enquiry all the way through to delivery, and even more delighted that you're enjoying your Hampton set already. It’s great to know the cushions are passing the comfort test (especially with your dog’s seal of approval 🐾)!

We’re really glad everything arrived quickly and that you felt well informed throughout the process. The Hampton is a customer favourite for a reason, and it makes us so happy to know it’s found the perfect home with you.

Wishing you lots of relaxing and sunny days ahead, thank you again for choosing featureDECO!

Best regards,
The featureDECO Team

Rated 5 out of 5 stars

Probably the best customer service I have ever had

Had an awful experience with another retailer where I waited nearly 4 months for my furniture, I said never again will I buy from online without seeing and feeling the furniture, I googled showrooms and this future Deco came up and literally 10 minutes away from me, I went straight over and to my utter surprise there were loads of gorgeous sets already made for people to view, I found something I loved immediately, at an amazing price, delivery would have been 2 to 7 days but I asked if I could collect the next day, Zuleika the sales advisor said yeah no problem, so from. Viewing to collecting was less than 24 hours, why the hell I had waited 4 months to find these guys is beyond me, the packages opened and all contents checked, the instructions were so easy, non of this loads of different screw sizes to work through, just 2 sizes, it was so simple to assemble and the instructions were fantastic, this purchase was flawless, and the product was fantastic and amazing quality, thanks again I’m really happy

25 July 2025
Unprompted review
featureDECO - Est. 2005 logo

Reply from featureDECO - Est. 2005

Hi Pete,

Wow – thank you so much for this incredible review! I’m truly so happy to hear that we were able to turn your previous experience around and make this one not just smooth, but memorable.

It was a pleasure helping you in the showroom, and I’m so glad you found the perfect set straight away. We know how frustrating it can be to wait months with no results, so to have everything go from viewing to collection in under 24 hours, that’s exactly the kind of service we aim to provide.

I'm thrilled that you found the setup straightforward and the quality up to expectations (and beyond!). Your kind words really made our day, and I’ll be sure to share this with the rest of the team too.

If you ever feel like showing off your new setup, we’d love to see it! You can tag us on social media using #featuredeco or email it over to enquiries@featuredeco.co.uk, it really helps others see the quality in real-life homes.

Thanks again for choosing featureDECO, and for trusting us after such a frustrating experience elsewhere. I'm so glad we could help!

Warm regards,
Zuleika & The featureDECO Team

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and quality furniture. After been scanned by purely gardens I was worried about ordering from another company but was soon put at ease when I called. Delivered in couple of days, called me to confirm suitable day and time, excellent company quality furniture would recomend

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing furniture

Amazing furniture, the quality actually really surprised me so much better than I thought it would be.
A little issue with the delivery company misplacing one of the boxes but feature Deco resolved this thankfully

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great value luxury garden furniture

Had been looking for a particular garden furniture set and I'm thankful to say it's exactly what I wanted.
We chose the Ludlow range, aluminium (for ease of maintenance) and the deepest cushions I've seen!
I spoke with customer services prior to ordering online and that was a positive experience.
We found the value from FeatureDECO to be second to none.
Delivery was fast and efficient and assembly of the items so far has been simple.
The set has really added value and a touch of modern class to our garden setting.
I highly recommend this range and company.
Thank you.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

One happy customer

So happy with our garden furniture 😍 so comfy, easy to order on line and delivery was quick and easy to put together has it was already assembled, we visited the showroom and the customer care was fab 👌 nice to see what you are ordering
Will highly recommend

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

I was looking for new garden furniture set as our old rattan set has served us good few years and fell apart. It was important to me that the new set is comfortable, has a fire pit table and can comfortably sit up to 8 people. Now, let me tell you, the set from FeatureDECO is absolutely ticking all of the boxes! It's not only giving that luxury modern vibe but is also the most comfortable to sit and entertain on. It was also very easy to assemble (1 female putting all together) and customer service was absolutely fantastic ⭐️⭐️⭐️⭐️⭐️

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Very helpful people. Very good quality. Have not taken the cushions out the bag yet as I’m afraid to ruin them but very easy to assemble and looks lovely.

1 July 2025
Unprompted review

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