FashionQueen.net Reviews 

waiting for an order over a month. Twice removed money from the account for over a month and do not return for over a month

Ive bought on 19-3-2013. Until today i have no confirmation about my order. You sent me 2 emails with wrong shipping numbers

I wonder why you immediatelly answer on TRUSTPILOT but you you dont answer mey emails to info@fashionqueen IF YOU HAVE SEND MY ORDER.

I'm happy to be a member of fashionqueen.

A long time is the premise! always carry the day of departure! 12/22/12 I ordered a bag, and about the other day (13.14.2013) should get shoes!
I waited for six months at least some things! pleased one they keep in touch! always responded to the letters.I hope they fix.

This web is great, with a large selection. Accebtable the long term delivery but not accptable that they miss some time items you order! But I will buy from them again.

I/m not received some items that were ordered in the Februarry

Just an update on the last feedback of fashionqueen the 12th of April that they will refund my money.
We are the 16th of april today and I still did not receive any refund!

I actually ordered on fashionqueen because I read positive feedbacks on trustpilot. What I did not know is that when they never ship your order, fashionqueen does not send you the code to give a review on trustpilot. So all the unsatisfied customers can NOT leave a feedback!

I have been contacted by plenty of unsatisfied customers asking me how they can leave a review on trustpilot.
I ordered once and actually received my first order and that is how I can leave this review.
SO BE AWARE !
I only want to warn you as I have been ripped off of 1846 € !!!!!!!!
If I ever will receive my refund, I will certainly post this here !

11/4/2013 STILL NO UPDATE. I wonder why you are very active here but never reply to our email? If you have been in contact with us then please post the email correspondence. Anyway, this is the last warning. I urge you to contact Botao Peng (penny.peng@hotmail.de) for the refund now. Otherwise we will contact our lawyer and treat this as fraud.

9/4/2013 Hi, well, Please do not reply here but show more courtesy to reply to the personal email address. We have tried to initiate private conversation a thousand times but never got feedback. You are only doing PR here by saying nice words but not solving our problems. Oh, it turns out that I do know how you work.

8/4/2013 STILL NO REPLY, we have sent emails to info@fashionqueen.net twice, and we only send to this one email address according to your instruction. And that was before Easter. Please contact penny.peng@hotmail.de for the refund now. We will contact our lawyer if we still do not get the refund or any information regarding the refund from you in 5 days.

Respond from fashion queen:
Dear Botao,
we know perfectly your situation, and you know perfectly how we work, and the respect we've always gave you.
Our manager Stefano will be glad to solve your situation as he always done with you.we think is at least not correct for the treatment we've always gave you this kind of post, but anyway, don't hesitate to write us on private chat, to manage this problems.
Best regards

3/4/2013 I'm confused. Shouldn't a vendor contact the customer if you owe him/her money? The reason why we Cced several email addresses was exactly that you weren't answering us in a timely manner. Ok, we will contact you again through the channel you recommended. let's see what happens.

2/4/2013 STILL NO UPDATE. The last contact from you is 5 weeks ago. Not replying our emails. Still missing the refund of 5k+ EURs!!

Reply from fashion queen:
Dear Mr Wang,
maybe the problem is that your mails goes on spam.
if you write to different addresses in the same mail our system don't recognize your message and signalize it as a spam.
Anyway contact only one address info@fashionqueen.net to have news about your order and get update about your lacking items, because here is not the right way to get info.
Thank you for your report.
Best Regards

26/3/2013 STILL NO UPDATE from FashionQueen, even after you promised to contact us here. Couple of hours equals to couple of days, as always...

Original message: 24/3/2013
Order 32306, Order 32905
1. 2~3 weeks delay before sending the goods.
2. You have said that the complete order will be sent (received from Mr. Stefano) but when we received it, it's only part of the order.
3. Very slow on solving the unsent order, It's been FOUR WEEKS! Either resent the goods or refund the money (we will not accept the coupon anymore) please! It's more than 5k euros unsolved for the two orders!

Reply from fashion queen:
Dear Mrs Botao,
you're connecting all the time with our manager, we don't understand why you're written on this blog.
We understand your mood, and we know about our delay, but is not a solution writing here.
You'll get re contacted by Mr Stefano in a couple of hours as always.
Thank you for your cooperation.
Best Regards

I havent receive my bag over a month And a half the fashionqueen tols me that it was fault from the courier but they couldnt give me the name of the courier or a phone i stil havent receive my bag And they dont give my money back honestly is the worst e shopping that i had.

The first order with that shop was quite bad, two items missed from my box. The second better, everything arrived. So I can give now 5 stars and for sure I'll buy again.

After Order 70 days have exceeded.
Thing does not send and does not provide a refund.
Promised a the director Stefano refund until last week.
The director does not keep promises.
Fashionqueen.com Is the Hustler?
The police investigation is needed.

About seven months ago I bought from this company 3 items: Jimmy Choo shoes, Pinko T-shirt and Ferragamo bag (orders no.25304, 25198) . Only one item out of these was send to me - Jimmy Choo shoes, other two never delivered, money never send back! over 250 euros lost. I kept writing to them, and they kept writing me back that the money will be send back any day. It last for about 4 months and finally they stopped replying to me at all!!! NEVER EVER BUY FROM THIS COMPANY!!!! If anybody has any doubts I can prove it with a very long email correspondence betweeen me and fashionqueen.net!

Dear readers!
Fashionqueen.net just replied to my post :) and they wrote bla bla bla.. I kept sending emails to every possible email adress including the refund office (list of email adresses below) with no result! So please people from fashionqeen.net DON'T WRITE REPLY IF YOU DON'T EVEN BOTHER TO GO THROUGH THE CASE!!! BY THE WAY ARE YOU GOING TO SEND ME MONEY BACK....? PROBABLY NOT!
'info@fashionqeen.net'
'resi@fashionqueen.net'
'Resi e Contabilità FashionQueen.net'
'assistenza@fashionqueen.net'
'Stefano ADV'


Dear Fashionqueen,

Maybe you don't read well!! And as I wrote above you DON'T BOTHER TO CHECK THE CASE. I've wrote to several adresses which YOU WERE providing me with. You were sending me from one to another providing me with antoher and another address to contact with and finally STOPPED REPLYING AT ALL WHEN MY LAWYER WROTE TO YOU A FINALL CALL LETTER!!! So please don't write to me another annoying reply, simply ANSWER ONE QUESTION!! ARE YOU GOING TO RETURN MY MONEY OR NOT!!!!???? I ONLY BOTHER TO WROTE THIS COMMENT AFERT SUCH A LONG TIME TO MAKE EVERYBODY AWARE OF YOUR COMPANY!

Dear Fashionqueen,

I am writing about my experience with you and I am ONLY WRITING TO MAKE EVERYBODY AWARE OF YOU!!! and if you were an honest company you would not write to me to stop commenting but would simply TAKE CARE OF THIS CASE AND FIX IT WITHOUT POINTLESS DISCUSSION!! So far your comments are pointless and NOT OFFERING me any solution. AGAIN, WAISTE OF MY TIME! Be sure that I will comment your website at every possible blog and website that I can, especially since I can really easily prove my case, having whole history of correspondence with your company and copies of credi card charges made by you from my account. Regards!

On my many posts on the mail is not answered! Do not advise anyone else to do an order with them, so this is the site for fake reviews! I dont recive money and dont recive my item!
I recive this 21 march
Dear Miss ..,
like new office for refund we have open today your refund procedure and until 24/48 hrs you will have refund receipt and money inside your Credit Card.
We are regret for the long terms.
There my money? I dont recive nothing!!!

my order number is 31953

I still don't recive my order :'(

No goods, no replies, no money back. The lack of response is not reasonable.
I have paid on 25/feb and still I did not get my money back. I even got an email from the shop saying that the shipment was goona be done last friday when the orders had been cancelled a month ago.

This way of working is really bad as DISRISPECTFUL.

I WANT MY MONEY BACK!

I have made an order 2 months ago (8/01) and unfortunately the item was not available according to them. I knew this the 5/02 so I ask for a refund the same day, now we are the 13/03 and I have no news from them, I am still waiting for my money. I never see such a bad service!

I placed several orders and there is a problem with the delivery times. For some reasons there are delays in delivery . At the moment i'm still awaiting for a part of a order that was not delivered .
The website needs to be reconstructed , is not reaching the level of these luxury brands.

We have already written to FashionQueen more times and until today do not receive the anything.
Since February tried more compromises for different kind of delivery . We have asked to tell us what goods are obtainable at all. No delivering ! We've been asked sent me the money back. Result is zero. Fashion Queen has promised from the beginning to always send it and it was almost always on Friday. But now Fashion Queen stopped transmitting respond at all.
Fashion Queen wants so easy to keep the money and deliver nothing.
We turn now a lawyer.

good item nice price

I had a terrible experience to buy from this company - fashionqueen.net
I made a purchase in 20th November 2012 for two pair of shoes and a shirt. They didn't ship anything until 02 January 2013. I sent to many emails to ship items o to make a refund, they just gave me promises and promises. In the beginnig of January I received a box. How was a surprise that it was only a shirt inside and a letter: That they had an error at warehouse and they didn't have shoes. I asked them once again to make a refund. They promised to make it in few days. NOW is 05 of March and I HAVEN'T GOT a refund until now. I sent may be 20 or more emails but there is NO refund! I'm so sick of this store, but I'm not going to forgive them my 500 euro!