FashionQueen.net Reviews 

I made my order 31/01/13. I have cancelled my order 21/02/13 because of delay and 22/02/13 I have received e-mail with confirmation that process of refund is started.
From the 14th of May, I stopped getting answers to my email. No feedback and no money. Please help!!!
As you advise I again sent a lot of e-mails to rimborsi@fashionqueen.net but anyone answer me and it is still no refund. Could you ask them to make a refund?

I ordered a product on 1st May 2013 ( order number 36682) and until now it has not been sent. Fooled me for one month that will send my the order and of course they have not sent it.Every day I request them to cancel my order and refund me my money but I'm ignored It is very hard to communicate with them because they do not respond to the message. It is very easy to know that the site is not reliable because they withdraw the money from your account before the dispatch of your order.
Up to dispatch the order amount must be only blocked the account.
I think I must get used to the idea that they will never refund my money.
Anyway I will make complaint to the police is my last chance.

In my opinion one of the best italian designer-outlet sites. Large selection of designer goods and frequent special sale offers, which are just great! Excellent customer service and quick shipping if the article is in stock.

They have an amazing prices, which looks like a miracle, they catch you and then you take the risk, like Me. but CAUTION!!!! When you want to experience a really bad and uncomfortables moments, buy there. Because of this I share my experience

Almost 3 months ago, exactly at 10th March I bought a pair of boots, I paid on time and never I got an answer. And now I start to rhink that Also I won't get my money back.

But the story is this:

After 10 days, 20th March, I asked them what was happened, I wrotethem:
"Hi,
Excuse me, I would like to know, when will my order be shipped??? I would like to organise a little bit my agenda for next week. But more important to make my bank transfer, for another order, as soon as possible :)
Thank you very much"

THEY DIDN'T ANSWER!!!!

6 days after, at 26th I wrote again:
"Hi,
I would like to know when you will send this order. I asked you since one week ago and you don't answer it is for that reason that I didn't pay another order, everywhere in internet you can find that you don't send the things. I can't understand why you don't answer only to inform about this and I 've seen I am not the only one.
Please answer.
Thauk you for your answer"

Finally they answered that the dealers hadn't sent them the boots and when they had them, they would send them inmediatly.

I waited for 10-12 days and I wrote them again, and they answered at 10th April, from a diferent email adress, such big absurdity:

"Dear Miss Juana,
we have a problem due to the system on your order 35046 - Dolce & Gabbana Boots. Could you please confirm us wich size you order?
The system tilt the size on all orders for that item and we don't understand if you order a 36 or 38.
Waiting your feedback to solve that problem.
Kindest Regards
Stefano"

I anwered 3 minutes after:

"Hi,
The size was 36.
Thank you for your communication :D
Have a nice day"

They answered after 1 hour 16 minutes:

"Dear Miss Juana,
so badly we confirm the system was in tilt and the 36 is not available. The only one we have is 38½ so I suppose out for you of course.
Based on the price you paid (240,75 €) the only suggestion that I can offer you is to change if you like with an Hogan we have ready to ship. Is the item [Private data and external links removed] - if you maybe like it we have ready to ship in 36.
Of course if you don't like we can reinburse you. In that case be so glad to send me the IBAN and SWIFT code for the refund.
I'm sorry for that problem,
Kindest Regards
Stefano"

At the same day I answered and I sent my banking information:

"Hi,
That's really sad. Could be a possibility to get the size 35??? When not, it's not problem, I send you my banking information...
...
Thank you very much."

Like they didn't answer at 12th April I sent them my information again.

They answered until the 18th April and they wrote:

"Dear Miss Juana,
we have well register your refund that will be done in 2/3 working days at least and as soon as done we will email you the receipt.
Of course we are sorry for that mistake and we will be in touch to send you a small present to ask you sorry.
...
Kindest Regards
FashionQueen.net
Ufficio Rimborsi / Refund Office"

Like I had anymore any news and nothing I wrote them again at 7th MAY, have you seen MAY!!!!!

"Hi,
I am really tired of your lies, until now, after 10 working days that supposedly you made the refund I HAVEN'T RECEIVED ANY MONEY and I am sure I gave you the right information.
I am not interested in any present or such things. I only want my money and I want it now.
What happened again???
I start thinking to go with the police because is not possible. And I tell you, you lost a very good costumer.
I want my money "

Today is the 10th May and I haven't had anymore some answer or something. I wrote them again without answer:

"Where is my money???
Very curious, now when I am talking about my money, you never answer, like all such people in facebook and trustpilot.
I want my money, you should answer and t ell me when will you give me my money"

And because of this I wrote them again at 22th May without answer until Today:

"Please, tell me when will you make my refund. I think it's fear. Tell me, before I write to Trustpilot. You told me that in two or three days, you would inform me about but you never answer. I want my money"

I have to say that also I ordered a pair haddbags but after I read the thousand negatives experiences and like I didn't got the first order I decided cancel them and that was the best decision.

I have made the order on 25-Jan and paid 29-Jan for it, it was Yves Saint Laurent boots for 500euro
Before making the order I received the answer that the boots I need in stock, so I have placed the order...
my story:
12-feb: received a reply that the are still waiting my order from supplier,
20-feb: received a reply that my order will be shipped this week,
22-feb: will send your order next week,
28-feb: thought that it would be the end "Yes. they confirm us this morning. the order will ship out on Wednesday 07-03",
11-mar: I was told that the order will be shipped on 13-mar
15-mar: the date of shipment is fixed on 19-mar,
21-mar: "Dear customer, We move immediately a control"

asked to return money...
26-mar: "We have made check" - that is all message
26-28mar: no answer
28-mar: Dear Artem,
to get refund, have you written to our account office?
to further info about it write to resi@fashionqueen.net

from this date I did not receive any answers...
so I have sent you details for refund: visa credit card and bank details...put my question here: WHEN will you return money??????????????

the best brands and the cheapest prices on line: A+

Received the bag I ordered within 2 weeks. Very happy with it.

14/5/2013
Yes, thank you, finally you have admitted that you are slow. Maybe you have another standard in your country, but a delay of 11 WEEKS in delivery/refund is not acceptable elsewhere. Especially when it is stated clearly in your conditions that you will deliver the goods in 10 days upon order and refund in 30 days upon applying for reimbursement, which you have both failed to achieve.

To comment on your feedback:

1. I did not tell anyone not to buy from you. I simply tell everybody what we have been through and seek solution to get our money back from you. We are still working with police to build the fraud case by the way.

2. We have received email from you promising refund several times in the last 2.5 weeks but nothing happened. We haven't seen any bank confirmation as you promised. So we tried to make a new order to see if you will be more willing to be an 'honest' merchant if we ask for goods instead of money directly. And now you have again promised us and again nothing happened on the date you have promised, which has actually helped with our case.

3. Yes, we are a small retailer. We checked your policy when placing the order and the policy stated that retailer can order up to 10 goods per order. We have followed your rule. I don't think the new policy you have recently changed applies to our order placed 6 months ago.

4. Talking about following policy, have you followed your policy regarding the delivery / refund lead time?

5. I choose to leave message here since this seems to be the only way (except prosecution) to get your attention and get some feedback (though only empty words until now) from you.

6. Last but not least, your manager has promised us again that you will send us bank confirmation latest last night but there is nothing until now.


//Feedback from Fashionqueen on 13/5

Dear Botao,

Thanks for your feeback, we understand your position but we know too ( and you know well) that you are regular in contact with our staff to close the charge back position of your order, here on this blog, you inform the people every day, to stop buy from us but on 09/05 you place the new order on FashionQueen.net with amount more or less 1500 euro. it is probably fair that people know that you're not very consistent

As per our terms and condition you are free to buy from us only for private use , but we know very well that you buy and resale the goods , and in this go against our term and condition .

We know that probably we aren't fast in our service but is not correct that you insult us on the net when every day we are in contact with you to close your position. Please write at the following email info@fashionqueen.net or rimborsi@fashionqueen.net
Your FashionQueenStaff


//LOOK AT HERE for a SUMMARY of our case

There use to be a long text in this post, and I decided to make a short version for anyone who is interested.

We have placed several orders last year. Fashion queen was not able to deliver all the goods so we have required for refund in cash. We have the refund confirmation email from fashionqueen on 23/1 this year.

After that we have neither received the refund nor any goods from fashion queen. They were not even answering our email for a month. Then we started posting here on Trustpilot but only received empty feedback on this website, not even via personal email. After we have announced that we are approaching the police to build a fraud case here on 22/4, fashion queen started to answer our email, but 3 weeks have passed since then what we have received were only empty promises.

We welcome more advice from friends who have experience of handling this kind of situation. Thank you! You can contact us via penny.peng@hotmail.de

We have the whole record of correspondence if you want to know more.

I'm so glad to find this independent luxury boutique, so easy to find what I dreamed for. Anyway the shipment so quickly, I love this boutique.

I have bought a Moncler jacket at 30% off. Is arrived in a great box (and thank for other discount book) and it's original & perfect. Delivery in 20 days but fine. I will buy again for sure sirs.

I am extremely disappointed by the service offered by FASHIONQUEEN.NET.
I had to send almost 75 e-mails to arrange a full refund of an item I never received because it was of bad quality and they decided not to send it to me.
I put the order on 22 January 2013 and only today (08 May 2013) I got my money back.
I would never recommend this site to a friend or relative of mine and I will never buy anything from them even if it is for FREE!!!!!!

It's difficult to receive the items you ordered. No phone number, no personal conduct. Good prices, but no confidence. I would not reccomend it.

Original Moncler arrived. Good service & box only 20 days to have delivery. But fine. I will buy again for sure.

I made the order nearly two months ago but got nothing.I'm already tired of reading your posts and I do not believe your promises-you just pull the time. Tell me when my order will be sent – today, tomorrow, next month, next year? WHEN?Why are you wasting my time,do you have my order? If there is- send it, if not, simply return the money.

Two months passed, I canceled my order 12.05.13 and now nobody responds to my messages ... just one question when will I get MY MONEY BACK?

I received a damaged bag.
I had to return the bag.
It's been 2 months, but I haven't received any refund.
I week ago, I sent 2 e-mail to have information about my refund, but no one anwer me.
On your website there is written: "We respond at your e-mail within 24 hours" and more "We will refund within 1 month".
I'm very disappointed by this.

Regards
Giovanna Ghilardelli

THE BEST ONLINE CLOTHING STORE, WITH THE BEST BRANDS AND INCREDIBLE PRICES. FAST DELIVERY SERVICE

4/05/13
Still no refund for my order! No wonder the "account office" and "costumer service" is busy, it can only be complains. They are not answering mails.

27/04/13
Then put the money back into the card! the 30 days are long gone. It seems to be a problem, you don't replay my emails.
When can I expect the money ?

25/4/13
Cancelled my order due to a very slow handling, it has been almost 5 week since I ordered. Now they have shipped the order, though it has been cancelled. Hard to get through the mail, and get answers. Still waiting to get money back from another order.

Then put the money back into the card! the 30 days are long gone. It seems to be a problem, you don't replay my emails.
When can I expect the money ?

Good morning , recently i was bought a few clothes from the online store of fashionqueen.net with the order number 35478 .The purchases were in a very good conditoin and fitted me very well , but actually i'm obligated to tell you that yours shipping is very.... very slow .(about 20-25 days from my order ) , when the shipping from others online stores keeping only 5-7 days.
WITH HONOUR

TSIAMTSIAKIRIS STRATOS

I waited more than one month to receive my item.No one to notify me what happen until I sent an e-mail to your customer service.Bad experience!