FashionQueen.net Reviews 

I made my order №38125 on 6 June 2013. My order still haven't even sent! I write letters each weekly! And every week they write to me "your order will be shipped next week". And so on without end! I am very disappointed! More than a month after the date of the order, and its not even sent!!!
Shop writes the third consecutive week that suffers delay from the supplier. Desperate to get my order, I wrote a letter asking to replace things, but the answer has been received. I wrote a second time, they still didn't answer!
Veronika

THE problem with the company is delivery orders, but the best sales and brand.

I have still not had a refund for two out of the three items I ordered from them in January this year. They are either unresponsive to email or seek to spin out the process by asking me to supply my order number or promising to initiate proceedings imminently (but never in fact doing so). Their last mail to me on 31/5/13 promised to close my refund process inside a week:

Dear Customer,
thank you for your e mail.
we do our best to close your open practice the begins of next week.
sorry about this great delay

I am still waiting.

Don't know where to start 2nd June i ordered 5 items over 40 working days i get a email everything cancelled not 1 item am i receiving.
Now how can they not send even 1 piece out of 5 what a joke this is the worst online shopping experience ive ever had.
I did actually receive an email on 30th july asking if i wanted a refund or a coupon code well ive actually emailed them and do you think there customer service returns emails ???? im very disappointed as the clothes i wanted have now sold out of my usual retailers all because this company took 2 months to notify me.
orders are below
we must oblige to cancel your order 37791 dated 02/06/2013
we must oblige to cancel your order 37979 dated 09/06/2013
we must oblige to cancel your order 38068 dated 09/06/2013

I don't understand this is the last message i received from Stefano over 1 week ago Date: Thu, 8 Aug 2013 ive not heard since ????

Dear Paul,
the Jacekt in the new order is confirmed. About Moncler, I attach you the Stock Level. Let me know if you are able to understand it (you can check code with our website) or not. If not I prepare with pics.

Jacket will be here to us Monday/Tuesday and immediately in shipment to you.

Stefano

FashionQueen.net
Stefano
Store Mananger


Today 22nd August still no answer - WHY SAY MY JACKET WILL ARRIVE LAST MONDAY/TUESDAY IF IT WILL CLEARLY NOT ????
SEE ABOVE FOR MY LAST CONTACT 14 DAYS AGO



I feel like im starting to write a book here
UPDATE Today 29th August

Last contact 23rd August

Dear Mr Randal
We toke with Stefano and our Supplier and you jacket is in our warehouse Monday or day after max and we ship it out immediately.

We are sorry for this confusion but will solve it

Well ive not had any contact since then (6 days ago)

Im getting bored with all the excuses this is now reported to the Authorities here in the UK


UPDATE 7th sept

Nothing heard since 8th August it seems my jacket that was arriving in there warehouse as per there Manager Stefano is clearly not.
I just hope people read these reviews before buying.


I am absolutely horrified by the comments for this terrible company has anyone actually received goods from these jokers ????? The only positive reviews ive ever seen are false ones from the same person in the same day lol

I have order some goods at 14.07 now I ask every week about delivery and they told me every time monday max day after now I ask till 5 days and NOW I ASK VIA EMAIL nobody give me answer ABOUT 3 DAYS!!!!
So please give answer about my order 39426 !!!!
I want know what is with there ???

______________________________________________________

23.09.2013 // 10:22 Uhr

Orderno. 4289/2013 / 4517/2013 / 39426/2013

ritardi inaccettabili / nicht akzeptierbare Verspätungen/ not acceptable delay

Sehr schlechter Service keine Antworten auf meine Anfrage möchte mein Geld zurück!!

Very bad service nobody give answer about my request now I wait a very long time to get my money back!!

Servizio molto scarso non rispondono alle richieste Email!!!
Aspetto una conferma quando vengono rimporsati i soldi !!

My respond to Cinderella Group Srl, which gave the answer to Nicolai Zeijen:
Dear sirs, it won't do to expose the clients negligent. Of course we see and even (you won't possibly believe it) read your term and condition were you explain from the order to delivery. Because we pay our money and that's why we need guarantees! But you don't satisfy these conditions yourselves. ....."medium time is from 3 to 20 working days with a max of 30 after that we do immediately the refund to our customer if we don't ship out" - what about my order then from 21 June( invoice 3626/2013)? More than 30 days passed, for today it is already 54 days! Still no order, no refund!
The only way is to contact the police!

I made my order №3346 on 4 June 2013. I've been writing letters each weekly! And every week they write to me "your order will be shipped next week". And so on without end! Shop was writing all the time that suffers delay from the supplier. I was desperate to get my order, but on 20 August 2013 I finally get the parcel, more then after 2 month waiting!

Hi,
I ordered a bag in June - they took my money right away --- and stil I haven't got a bag!! All e-mail from them - they calim the bag will be send end of this week, beginning af next week... 5 times... And still no bag! Often they don't even reply your e-mail.

So my only advice is STAY AWAY!! Also please read information on Purceforum...!!!

Purchased 2-3 times.
Great items
Great prices
Ok not quicky in shipment or refund (happen one time) but they ship & respond with customer care!! For me they are great.

very affordable prices

I placed my order 46474,46475on 7.2013 - since that time pure crap goes on from them: sorry, tomorrow, we check, another department delay etc...... DO NOT SEND THEM YOUR MONEY, THESE BUSTARDS WILL STEAL THEM!!! I ask all people who suffered from these stickers, especially who live in Italy: 1. Why do not you go to police? 2. Why do not you send letters and go to Visura Camerale di Verona where this lousy guys are registered? 3. Why you do not share everywhere you are able to essential information - how they deceive people? Frankly I cannot believe how in Italy such a scum 'company' could live? I will send letters to their Embassy in my country and in Italy, in Chamber of Commerce and I will place information about them in all the sites that relate to e-commerce experience. AGAIN - THIS COMPANY STEALS MONEY! DO NOT REPEAT MISTAKES OF OTHERS LOOSING MONEY !!!

Highly recommended to buy luxury goods here on Fashionqueen.net. Very good price and update daily.

I ordered 2 same items but they delivered only one with follow-up letter of the other item will follow in a couple of days. But a weej has passed but i still don't have the item on hand.

I made the order 12.03.13 but got nothing.I'm already tired of reading your posts and I do not believe your promises-you just pull the time. I canceled my order 12.05.13 and now nobody responds to my messages ... just one question when will I get MY MONEY BACK?

I ordered Jimmy Choo's sandals at the super price! I received a parcel in which else the small gift (bracelet) lay, it was very pleasant to me. thanks! I will buy here still. I put 4 stars, instead of 5 only because in an invoice the cost of delivery wasn't specified in the separate line separately, total amount was written. under laws of our country I have to pay 30% from goods cost, but I paid more because paid also 30% from the delivery sum.

First two times I shoped with them they were fast, the products were good and I had good price. So, they asked me to give a good review to their company here. I did. After I had somee trust and kept buying from then and they NEVER sent me the products. I have lost around 3 thousand euros with them. Some orders, like the 3421/2013 was made almost 6 months ago. Others had many itens, but they just sent me the cheapest product and no explainations. For this they have good prices, because must of the orders made are never recieved. This is how they play. Those are the numbers f my other non recieved orders:
4080/2013
4137/2013
4177/2013
4725/2013

They were never sent or they just sent me the cheapest iten. Please, dont spend your money with them, its like lotto, you are never sure you gonna recieve what you bought.

I bought a very nice bag at this website, the customer service is great, I will start my second buy very soon! Looking for more sales activities

I've made my order and proceed with purchase on February 20. Amount - 635,86 EURO. Until today I didn't receive my refund, though I canceled my order on March 22, the same day, when finally after several emails about delays, Store Manager, suggested me to cancel it, because of the absence of the item I purchased. Then, on May 7, when I again asked where are my money, they told me that they forgot to cancel my order and that only on May 7 refund was started. But until now I didn't receive my money. They stop answering my emails after May 7 neither customer service, nor refund office. Correct me if I am wrong, 1 year is more than enough to get a refund!!!

i have ordered some things from these totalling £600 approximatley 3 months ago, im still waiitng, every week i email them asking if it has been sent, various excuses, italian holidays, supppliers not being on time, other times simply just next thursday,
seems like to much of a haslle to get a refund so now i am proccesing through a laywer. and a note to fashion queen on here dont respond with please email us at info@fashionqueen and we will sort, i do this week after week for past 3 months, please just send my items

I have made the order on 25-FEB a Lady Dior bag . I am very very disappointed about the honesty and service of this company. I'm still waiting my bag ......
A delay of 4 mouths is not acceptable. Especially when it is stated clearly in your conditions that you will deliver the goods in 10 days upon order.