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Farrar & Tanner Reviews 

1,382
•
TrustScore 4.5 out of 5

4.7

Gift Shop
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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products are beautifully crafted and make wonderful presents for truly special occasions. Many buyers are consistently impressed by the exceptionally efficient delivery service, which frequently arrives well ahead of schedule. Shopping online is made especially easy through a very user-friendly platform featuring clear options and secure packaging. Though some customers noted occasional issues with products arriving damaged or defective, these buyers genuinely appreciated the prompt resolution. A few people also mentioned minor discrepancies regarding product descriptions or incorrect items received upon opening their packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Service

Customers had positive experiences with service, consistently praising the reliable and first-class... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process, quick delivery times, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more

Rated 5 out of 5 stars

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more

Rated 5 out of 5 stars

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more

Rated 5 out of 5 stars

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more

Company details

  1. Gift Shop

Written by the company

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,382)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Product

Easy to order, quick delivery, beautiful tankard, very pleased with the quality and care instructions that came with it. Would recommend.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Speed of service

I placed my order on a Sunday and chose the express delivery receiving it at 2pm Monday.
They have an excellent website with good quality products.
Well done Farrah & Tannner. See you soon for more products.
David

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Quality service, quality product!

The bag was a gift for my sister, which was delivered extremely quickly and actually arrived on her birthday, hooray!I had paid for gift wrapping which was definitely worth it as it was very nicely done and made it feel even more special. Her message to me was 'I love it! It smells amazing!' The quality is excellent, the leather is beautifully soft and it is just a lovely thing, I need to find an excuse to buy one for myself now!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The glass I ordered was well packaged and as described. The delivery was prompt and I was kept informed.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

First time I have shopped with them so I was amazed at the speed the order was processed, it arrived securely packed and I am delighted with it, hope my son likes it when he gets it!

1 October 2025
Unprompted review

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