Farrar & Tanner Reviews 

1,382
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products are beautifully crafted and make wonderful presents for truly special occasions. Many buyers are consistently impressed by the exceptionally efficient delivery service, which frequently arrives well ahead of schedule. Shopping online is made especially easy through a very user-friendly platform featuring clear options and secure packaging. Though some customers noted occasional issues with products arriving damaged or defective, these buyers genuinely appreciated the prompt resolution. A few people also mentioned minor discrepancies regarding product descriptions or incorrect items received upon opening their packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Service

Customers had positive experiences with service, consistently praising the reliable and first-class... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process, quick delivery times, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more

Rated 5 out of 5 stars

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more

Rated 5 out of 5 stars

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more

Rated 5 out of 5 stars

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more


Company details

  1. Gift Shop

Written by the company

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,382)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Product purchased was a present so has…

Product purchased was a present so has not been viewed but was well packaged - 4 stars given because product delivery was a day late (by Royal Mail) and the delay was not communicated so waste of my time waiting in to receive it

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Farrar and Tanner

The website was easy to use the item I ordered was of good quality and the personalisation was really nice. Will use Farrar and Tanner again.

18 September 2025
Unprompted review
Rated 2 out of 5 stars

Item marked/faulty

Item arrived, had some marks on the leather, sent back, should have been picked up by the companies QC process. I would class this as a "seconds" leather item. Returned straight away. In fairness the refund process was quick though disappointing that although item was faulty was still charged for postage. Wont use the company again. I have ordered similar item from another company.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Super smooth returns process

Super smooth returns process, allowing us to exchange an unwanted gift. The quality of the products, the packaging and delivery time are all first class. Thank you ☺️

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Well packaged

Well packaged, quick delivery and easy to use site. Absolutely everything as expected - perfect product and perfect service.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality materials of the…

Very good quality materials of the manicure tools and the case., as you would expect for this price range. My husband is very happy, and he knows a high quality when he sees one. Thanks for the lovely gift wrap and a hand-written birthday wish note. We would both strongly recommend both the professional, prompt service and the quality products offered here. Thanks again.

1 September 2025
Unprompted review

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