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Farrar & Tanner Reviews 

1,382
•
TrustScore 4.5 out of 5

4.7

Gift Shop
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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products are beautifully crafted and make wonderful presents for truly special occasions. Many buyers are consistently impressed by the exceptionally efficient delivery service, which frequently arrives well ahead of schedule. Shopping online is made especially easy through a very user-friendly platform featuring clear options and secure packaging. Though some customers noted occasional issues with products arriving damaged or defective, these buyers genuinely appreciated the prompt resolution. A few people also mentioned minor discrepancies regarding product descriptions or incorrect items received upon opening their packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Service

Customers had positive experiences with service, consistently praising the reliable and first-class... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process, quick delivery times, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more

Rated 5 out of 5 stars

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more

Rated 5 out of 5 stars

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more

Rated 5 out of 5 stars

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more

Company details

  1. Gift Shop

Written by the company

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,382)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would use again

I bought the steak knife cutlery set as a Christmas gift for my husband. The cutlery looks great, is well presented and arrived quickly despite being engraved. Would recommend this company and would use again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered and received two…

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of coloured ribbon on one box to identify the colours inside. Thanks so much. Brilliant company and will definitely use again.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased as a Christmas gift for our…

Purchased as a Christmas gift for our daughter. She had chosen the colour hydrangea blue on her Christmas list.
I had a concern regarding the personalisation which was addressed very quickly.
Very good customer service from Dylan and would buy from the company again as a result.

Thank you.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Cuff-Link Box

Website easy to negotiate. Items well displayed and there was an ample selection of Gentleman's cuff-link boxes to peruse. Item arrived very swiftly and will be much appreciated by the recipient at Christmas. We are very happy with the item we chose.

20 November 2025
Unprompted review

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