First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more
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Company details
Written by the company
Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.
Contact info
24, Lansdown Estate, GL51 8PL, Cheltenham, United Kingdom
- 0344 5678 365
- customerservice@outdoor365.co.uk
- www.farrar-tanner.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Excellent service and beautiful product
Easy to order, quick delivery and am delighted with my beautiful wooden/magnetic knife rack.
Order received but disappointing customer service
I received what I ordered and quick delivery with a couple of caveats. One of the order confirmation emailed showed the total of £34.99 including delivery when the website showed £25.95 including delivery. Furthermore the item in the confirmation was a smaller size than I had ordered. Farrar did refund that but I would caution shoppers to check their order email as soon as it arrives. I also placed two orders one immediately after the other which came to over £100. F&T at the time were promoting free delivery delivery on orders over £100. I wrote to F&T asking if they could refund the delivery charges given that both orders were placed almost at the same time and totaled over £100. I was told as the orders had shipped a refund is not possible so ended up paying two delivery charges. I said I would return one of the orders for £85 if they could not refund at least one of the delivery charges. I received no further reply. I sent one of the orders back and ordered on Amazon (no delivery fee) and received a confirmation from the courier the items had arrived back to F&T. When after a few days I did not hear from F&T I emailed for an update but received no reply apart from an email saying 'we are always looking to improve'. 10 days after they received the items I got an email confirming the credit, but not the delivery fee.
After the first delivery arrived…
After the first delivery arrived broken, they quickly put things right by sending a replacement decanter by express delivery which arrived in one piece!
Lovely set of sabatier knives and block…
Lovely set of sabatier knives and block of wood us beautiful
The glasses were emaculate and lovely…perfect gift.
The glasses were emaculate and lovely perfect gift. The gift wrapping matched the presents neat and classy.
Would definitely buy from them again.
Excellent knives at a reasonable price…
Excellent knives at a reasonable price and very fast delivery.
in stock easy to order and quick…
in stock easy to order and quick delivery
Absolutely loved my order
Absolutely loved my order. I had a personalized belt, wallet and the gloves. Quality is superior and the engraving looked glassy. Father and husband loved their gifts. So glad I found Farrah and Tanner.
Very easy website to manoeuvre with a…
Very easy website to manoeuvre with a wide and excellent choice of products suitable for gifts
Excellent company to deal with.
It was extremely easy to find what I was looking for (A half hunter pocket watch). Payment was easy and delivery and packaging was speedy and excellent.
Excellent shop
A beautiful item - black leather coin tray - embossed with initials while I waited and the recipient was delighted with his present on Christmas Day. The girl serving me couldn’t have been more helpful, offering to get as many trays as I wanted to inspect before my final choice. The other girls seemed very helpful with other customers. I will definitely return for more shopping. Thank you.
Quick delivery and a quality product
Quick delivery and a quality product. Will definitely order again.
A easy method of ordering
A easy method of ordering . Buying a bladed article was made simple by confirming my age to the postie .
Easy to order at a great price
Easy to order at a great price. Delivered in good time and condition. The wooden box it came in was of good quality and the wording on top was perfect. Thanks.
Fantastic Product
Product is lovely and well made and arrived promptly.
Many thanks
Excellents products and service
Super service delivery quick with no…
Super service delivery quick with no hassle fantastic product
I needed a special retirement gift and…
I needed a special retirement gift and the glass paperweight fit the bill completely. User friendly website and quick delivery. Delighted!
Quality backgammon board
Quality board, very fast monogramming and delivery. Thank you!
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