Farrar & Tanner Reviews 

1,382
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products are beautifully crafted and make wonderful presents for truly special occasions. Many buyers are consistently impressed by the exceptionally efficient delivery service, which frequently arrives well ahead of schedule. Shopping online is made especially easy through a very user-friendly platform featuring clear options and secure packaging. Though some customers noted occasional issues with products arriving damaged or defective, these buyers genuinely appreciated the prompt resolution. A few people also mentioned minor discrepancies regarding product descriptions or incorrect items received upon opening their packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Service

Customers had positive experiences with service, consistently praising the reliable and first-class... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process, quick delivery times, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more

Rated 5 out of 5 stars

I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more

Rated 5 out of 5 stars

Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more

Rated 5 out of 5 stars

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more


Company details

  1. Gift Shop

Written by the company

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,382)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Order received but disappointing customer service

I received what I ordered and quick delivery with a couple of caveats. One of the order confirmation emailed showed the total of £34.99 including delivery when the website showed £25.95 including delivery. Furthermore the item in the confirmation was a smaller size than I had ordered. Farrar did refund that but I would caution shoppers to check their order email as soon as it arrives. I also placed two orders one immediately after the other which came to over £100. F&T at the time were promoting free delivery delivery on orders over £100. I wrote to F&T asking if they could refund the delivery charges given that both orders were placed almost at the same time and totaled over £100. I was told as the orders had shipped a refund is not possible so ended up paying two delivery charges. I said I would return one of the orders for £85 if they could not refund at least one of the delivery charges. I received no further reply. I sent one of the orders back and ordered on Amazon (no delivery fee) and received a confirmation from the courier the items had arrived back to F&T. When after a few days I did not hear from F&T I emailed for an update but received no reply apart from an email saying 'we are always looking to improve'. 10 days after they received the items I got an email confirming the credit, but not the delivery fee.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my order

Absolutely loved my order. I had a personalized belt, wallet and the gloves. Quality is superior and the engraving looked glassy. Father and husband loved their gifts. So glad I found Farrah and Tanner.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent shop

A beautiful item - black leather coin tray - embossed with initials while I waited and the recipient was delighted with his present on Christmas Day. The girl serving me couldn’t have been more helpful, offering to get as many trays as I wanted to inspect before my final choice. The other girls seemed very helpful with other customers. I will definitely return for more shopping. Thank you.

19 December 2025
Unprompted review

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