Formula One Autocentres Reviews 

Fantastic service from the manager at Wrexham, Lee. After getting a puncture in the evening in the town centre I was resigned to paying for a new tyre and it taking a day or two to order. The tyre was repaired within two hours and the car ready to go back on the road at a fraction of the cost. Superb.

Very disappointing experience — I will not be returning

I have been a regular customer at this garage for around two years and have brought both of my cars here. Unfortunately, my recent experience with the new team and management was extremely disappointing.

I went in on Monday to book an appointment and was told they were fully booked. I was offered an appointment for Saturday, five days later, because they supposedly had no earlier availability.

When I returned on Saturday at around 8:45am, I explained for the second time to the manager that I wanted the brake pads checked/replaced and a full computer diagnostic carried out as well as full service.

I returned at around 4pm because I haven't heard nothing throughout the day. I was then told to wait because the car still had some work to be completed. I had already been waiting for approximately 7 hours and again I still need to wait!!

The work was apparently finished around 4:30pm. However, the person carrying out the final check drove my car outside while VAPING inside my vehicle, which I found completely unacceptable. He then came back to reception with a very poor attitude.

I asked him whether the brake pads had been checked. He told me that I had not paid for this. I explained that I had not paid for anything yet, and he then said that I have not asked them to check the brake pads anyway. This was extremely frustrating because I had specifically mentioned this to the manager earlier.

I asked to speak to the manager, but was told that he was busy. I then asked for my car keys so that I could pay. I was initially told that the bill was £309 for a full service. I questioned why the price was so high, and suddenly I was told that it had been entered incorrectly and that the actual price was £259.

I asked for an invoice, but was told the printer was not working. The manager eventually came over.

After being a loyal customer for approximately two years, I am extremely disappointed with how this visit was handled. I have never experienced this level of poor communication, lack of professionalism, and poor customer service here before. The management and team have clearly changed, and unfortunately the service has changed for the worse.

I specifically asked for certain things to be checked, yet they were not checked. I had to wait five days just to get the car booked in, followed by approximately seven hours waiting for the service. On top of that, the attitude of the staff and the vaping inside my car were completely unacceptable.

Sadly, I will not be returning to this garage and cannot recommend it based on my recent experience.

0 stars if I could.

Easy to use and great price

Very quick and easy ordering experience.

Fantastic place amazing price

Booked in for 2 new tyres dropped keys said will check the tracking as tyres worn uneven , came back to collect tie car asked if the tracking was out and was told didnt have time to busy can you come back next week , what a shit service

Straightforward website, keen prices, easy slot-booking process.

At the chelteham centre while attempting to change a tyre they managed to snap my wheel hub. Having done this they then stated that if I sourced the part they could then just charge me labour. When I pointed out why would I pay labour on a job that was caused by their staffs poor workmanship and training the centre manager became angry and aggressive. When I then spoke to the local motor factor so I could source the part and get it repaired by a proper garage they asked how it could possibly happen and having told them it was formula one that broke it their exact words were 'oh no wonder they're useless there' which tells you all you need to know

I guess I will be able to give a more honest opinion after the work has been done . Going on my previous experience the aircon regas was excellent although some reading material in the waiting room would be handy

they some good people helped me out of a jam a few times even when they not having the best time they make time to do the job i hope when he got his bike back there was not to much damage ... if your in a fix never hurts to ask they can only say no they will even point your to a place that can

Not the best garage

price was more than advertised