The item I received was nothing like the picture on the website with none of the extras listed for $99.99. It is a cheap flimsy plastic item that I found on the SHEIN website for $13.95. When I asked... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Genuine review. Bought a 6m Screed beam. Very competitively priced. Phoned company to check stock - spoke to Matt. Stock confirmed. Purchased through on line portal - beam arrived by 10am the nex... See more
They said item was in stock. It wasn't. 3 weeks later item was delivered. What arrived was different from the website picture and turns out was the wrong part anyway (my fault but was mislead by th... See more
Ordered a large van vault slider at 4pm and delivered free before 12pm next day! The best part of the transaction........................nearly £100 cheaper than most other retailers. I d... See more
Company replied
Company details
Information provided by various external sources
Express Tools Ltd are on-line suppliers of Construction and Garden & Landscaping Tools, Machinery and Equipment. Also on offer is a large range of equipment for Height Accessing, Cleaning, Storage, Heating, Materials Handling and Sealey Tools. Prices include UK mainland delivery and VAT - What you see is what you pay!
Contact info
37 Francis Avenue, BH11 8NX, Bournemouth, United Kingdom
- 01202 223202
- sales@expresstools.co.uk
- www.expresstools.co.uk
3.0
Average
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick!
I ordered a birthday present for my husband, the website was easy to use, ordering simple and delivery very prompt - no problems at all!
9 September 2012
Unprompted review
Friendly, helpful service and competitive prices
Excellent customer service - tracked down the last remaining stock of the ladder I was after and was extremely thorough and helpful, including making sure that my things were all delivered on the best day for me and turned up exactly when promised. Items were high quality so not cheap, but the prices compared very well with their competitors, plus went the extra mile - unlike other places who didn't care enough to check the stock availability properly.
31 August 2012
Unprompted review
Lead times and stock availability not made clear on website
Disappointed to learn that after paying for the item, it was was not available for 2 weeks. Should be notified of lead time and/or availability on website prior to paying for the product.
13 August 2012
Unprompted review
Reply from Express Tools Ltd
Hi Mr. Dearing,
Thank you for your review.
I would like to say in our defense that in this case the manufacturers were out of stock and we sent you an email shortly after receiving your order to say that the steps would take 12 to 14 days and gave you the option to cancel your order. You replied " Thanks for letting me know. 12 to 14 days delivery time will be fine.
Thanks,
Simon. "
Great Item, Good Service and Prompt Delivery
The item is as described and just what i wanted. It was a last minute present buy for my dad and he loved it and it arrived in time.
3 August 2012
Unprompted review
Excellent Service
We ordered a large 110v transformer from express tools, they were able to deliver it faster than any other supplier
27 July 2012
Unprompted review
This item arrived the next day.
I would highly recomend express tools to a friend or forthat matter any one looking for tools .
Thanks Andy
27 July 2012
Unprompted review
Good product very keen price but unfortunately quite some delay in receiving the tools.
I only have the one experience and so it is a minimal sample. The goods when they arrived were of a good quality and the price was as good as anywhere. Unfortunately I experienced quite a long delay before the goods arrived.
20 July 2012
Unprompted review
Excellent!
I received exceptional customer service/care & a quality product. A pleasure to do business with.
18 July 2012
Unprompted review
Excellent service and value.
Very helpful when i phoned. Quick delivery and reasonably priced.
3 July 2012
Unprompted review
Speedy, reliable service, as always.
We have used Express Tools a number of times, online ordering is quick and simple, prices competative and with next day or day after delivery. We have always recieved a good service.
18 June 2012
Unprompted review
Item on backorder, still awaiting delivery
21 May 2012
Unprompted review
Reply from Express Tools Ltd
Hi Mr. King, thank you for your review and for being patient. Your item has now been delivered.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.