Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
Company replied
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Review summary
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Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Experian
Hello, Nawaz.
Thank you for taking the time to leave your wonderful feedback. We're so glad to hear that you found our service helpful and informative!
Thanks, Stuart.
It was so helpful advice that the…
It was so helpful advice that the member of the staff gave me. Thank you very much and appreciate your kindness.
30 July 2026
Reply from Experian
Hello, Namali.
Thank you for your wonderful feedback.
We're so glad to hear that a member of our staff was able to provide you with helpful advice and that you appreciated their kindness.
It's wonderful to know our team made a positive impact.
Thanks, Stuart.
Domanica was very professional
Domanica was very professional, helpful, attentative and knowledgable. Someone who really wanted to help me.
30 July 2026
Reply from Experian
Hello, Howard.
Thank you for taking the time to leave your amazing feedback.
It's wonderful to hear that our colleague was so professional, helpful, and attentive.
We are delighted they were able to assist you so effectively, and we've had sure to share your feedback with them.
Thanks, Stuart.
Satisfied customer
Experian have done exactly what I asked of them after I noticed some unfamiliar activity on my credit report. I only have the basics with them, but they have sorted my problem.
30 July 2026
Unprompted review
Reply from Experian
Hello, Carl.
Thank you for taking the time to leave your review.
We are so pleased to hear that we were able to assist you in resolving the issue that you saw on your Experian Credit Report.
Thanks, Stuart.
Very quick response to my query and…
Very quick response to my query and explained very thing very clearly
30 July 2026
Reply from Experian
Hello, Barry.
Thank you for your lovely feedback!
We're so pleased to hear that your query was handled quickly and that everything was explained clearly. We always aim for clear and efficient communication, so it's great to hear that our team hit the mark for you.
Thanks, Stuart.
Reply from Experian
Hello, Sravan.
Thank you for 5-star review.
We are so pleased to hear that we could resolve the issue and provide you with clear information.
Thanks, Stuart.
The agent took me through the action i…
The agent took me through the action i needed to undertake and forwarded my call to the necessary company
30 July 2026
Reply from Experian
Hello, Philip.
Thank you for taking the time to leave your feedback. It's great to know that you was in safe hands when speaking to our team recently.
If you ever need our assistance, please feel free to get in touch as we're always happy to help out.
Thanks, Stuart.
Reply from Experian
Hi Melanie,
Thank you for taking the time to leave a review.
It's great to hear that you've found the service easy to navigate and understand. I'm also pleased that your queries were sorted promptly, as we know how important it is to get clear answers when you need them.
We really appreciate your feedback and are glad you've had a positive experience.
Best wishes,
Stefan.
Reply from Experian
Hi Krishnaja,
Thank you for taking the time to leave a review.
It's wonderful to hear that you've found our service helpful, informative and intelligent. Knowing that the information and support we provide has been useful to you means a lot.
We really appreciate your feedback and your support.
All the best,
Stefan.
Reply from Experian
Hi Osman,
Thank you for taking the time to leave a review.
I'm really pleased to hear that you've found our service helpful. It's great to know you've had a positive experience.
We appreciate your feedback and your support.
Thanks,
Stefan.
Very good and very polite adviser and…
Very good and very polite adviser and good understanding very happy
30 July 2026
Reply from Experian
Hello Shabnam,
Thanks for taking the time to leave a positive review based on your recent experience with one of our advisors. I'm delighted to hear they were polite and good at explaining everything to you. I'll make sure that they receive the kind comments.
Kind regards,
Dawid
Reply from Experian
Hello Nibin,
Thank you for your feedback. I'm delighted to hear that you received excellent support and experienced outstanding service from our team. I really appreciate you taking the time to share your experience alongside your kind comments which will be shared with the team.
Thanks,
Dawid
Pleased with regular updates
9 July 2026
Reply from Experian
Hi Mr Littleton,
Thank you for taking the time to leave a review.
I'm pleased to hear that you've found the regular updates helpful. We know how important it is for customers to stay informed about changes to their credit report, so it's good to know this has been a positive part of your experience.
We appreciate your feedback and your support.
Best wishes,
Stefan
Reply from Experian
Hello Lenin,
Thanks for leaving a 5 star review. I'm pleased to hear that you find our service very helpful. Your comments are greatly appreciated.
Kind regards,
Dawid
Reply from Experian
Hello Zaka,
Thanks for your 5 star review and your kind comments about our platform, this is greatly appreciated!
Kind regards,
Dawid
Pointless system of control
Pointless system of control. Sheep will follow and do exactly as they are told. Own nothing and be happy!
1 July 2026
Reply from Experian
Hi Jeremy,
Thank you for taking the time to share your views.
I can see that you have strong feelings about credit reporting and the role it plays in people's lives. We understand that not everyone agrees with how credit information is collected, used, or considered by lenders when making decisions.
Experian's role is to provide information that lenders and other organisations have supplied to us, helping them make informed decisions. However, we appreciate your perspective and your feedback on the wider credit system.
Take care,
Stefan.
Friendly efficient staff
30 July 2026
Reply from Experian
Hello Paul,
Thanks for taking the time to share your positive experience. I'm delighted to hear that you found our staff friendly and efficient.
Thanks,
Dawid
My experience is very nice
My experience is very nice, quick service and I appreciate that. Thanks.
30 July 2026
Reply from Experian
Hello Tina,
Thank you for your 5 star review. I'm pleased to hear that you had a positive experience and received a quick response to your query. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Experian is excellent to use really and…
Experian is excellent to use really and informative great for keeping track of your credit score and personal information really excellent app
30 July 2026
Reply from Experian
Hello Christopher,
Thanks for taking the time to share your positive experience. I'm delighted to hear you find our services informative and that you think our app is excellent. Your comments are greatly appreciated.
Thanks,
Dawid
Prompt response from Experian via…
Prompt response from Experian via email. Hope problem is resolved in next 7 days.
Only concern was, no contact phone number to contact.
30 July 2026
Reply from Experian
Hello Joe,
Thank you for your feedback. I'm pleased to hear that you received a prompt response to your email enquiry. I hope the issue is resolved for you soon. I also appreciate your comments regarding the lack of a contact phone number, as feedback like this helps identify areas where the customer experience can be improved. Thank you for taking the time to share your experience.
Kind regards,
Dawid
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