Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
Company replied
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Experian
Hello, Becky.
Thank you for taking the time to leave your lovely feedback. It's great to know that our team and service has had such a positive impact for you.
We appreciate you taking the time to leave your review.
Thanks, Stuart.
After waking up to the nightmare
After waking up to the nightmare: Experian:- “Your email address and password have been spotted on sale via The Dark Web”, I had to try and succeed in the “Holy Grail” of changing my i-Phone main email to another existing email (Previous “Fails”!), and change the Password.
The “log-in” email and password for my Experian account were Easily Self-Explanatory, and easy. Even the Apple email and password turned out to be (Miraculously?!) easy to do, even after “Lockdown Mode” was applied!
I know my circuits BUT WINDOWS/APPLE ARE “Darker than watching The Invisible Man”!!!!
After a VERY HELPFUL CHAT with the ACE EXPERT at Experian, we reached a Very Satisfactory Conclusion and a plan.
I CANNOT STOP SAYING HOW RELIEVED I AM!
THANK YOU, EXPERIAN!
4 August 2026
Reply from Experian
Hello, OJ.
Thank you for taking the time to leave your feedback. I really am sorry to hear about this situation, and I know how scary this can be for someone.
It's good to know that our team was able to give you peace of mind during this and that our team was able to help you out.
If you do need any further help from our team, please feel free to get in touch as we're always happy to help out.
Thanks, Stuart.
Helpful member of staff who directed me…
Helpful member of staff who directed me to the right place on the website.
4 August 2026
Reply from Experian
Hello, Geraldine.
Thank you for taking the time to leave your lovely feedback, we really do appreciate this.
It's great to know that our team was able to help you out when you recently got in touch with us and that they helped point you in the right direction.
Thanks, Stuart.
I just don't understand the site.
I just don't understand the site.
I am the victim of ID theft. With Very. They are investigating. I Informed you. Was told to wait for outcome. I couldn't understand your replies. And my credit score remains the same ???
4 August 2026
Reply from Experian
Hi Shez,
I'm sorry to hear you've found the site difficult to understand, especially while dealing with the stress of identity theft.
I can appreciate how frustrating it must be to report the issue, be advised to wait for an investigation, and then feel unsure about what's happening or why your score hasn't changed in the meantime.
Having looked into your account, I've sent you an email covering the points you've raised and providing some additional information about your case. I hope this helps to clarify the situation and explain what happens next while the investigation is ongoing.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Fast and customer service oriented
31 July 2026
Reply from Experian
Hello, Hill.
Thankyou for taking the time to leave a review.
We love hearing that your experience was quick because that’s exactly what we aim for every time. Thank you for your positive feedback about your experience as it let us know what we're doing right.
Thanks, Claire
Julie - Amazing!
Julie in the ‘general expert telephone line’. I cannot thank this lady enough. Absolutely outstanding! Very friendly and patient, she sorted out my query very quickly, efficiently and called me back to let me know. Very happy customer!
4 August 2026
Unprompted review
Reply from Experian
Hello Lynn,
Thank you for taking the time to share your experience.
I'm delighted to hear that Julie provided such outstanding service. It's wonderful to know that she was friendly, patient, and able to resolve your query quickly and efficiently, while also keeping you updated with a call back.
I really appreciate your kind words and will be sure to pass on your feedback and recognition to Julie.
Kind regards,
Dawid
Reply from Experian
Hello Reza,
Thank you for your feedback. I'm pleased to hear that the agent was knowledgeable and very helpful in assisting you. I appreciate you taking the time to leave a review and share your experience.
Kind regards,
Dawid
Reply from Experian
Hello Helen,
Thank you for your feedback. I'm pleased to hear that you received fast and efficient service. I appreciate you taking the time to leave a review and share your experience.
Thanks,
Dawid
Very helpful regarding my call
Very helpful regarding my call. Explained everything really well. Polite and professional. A big thankyou
4 August 2026
Reply from Experian
Hello Ellie,
Thank you for sharing your experience.
I'm pleased to hear that the support you received was helpful and that everything was explained clearly. It's great to know that the agent was polite, professional, and able to assist with your query. I appreciate you taking the time to leave a review and your kind comments.
Thanks,
Dawid
Reply from Experian
Hello,
Thank you for your feedback. I'm pleased to hear that you found the support helpful. I appreciate you taking the time to share your experience and your kind comments.
Kind regards,
Dawid
Reply from Experian
Hello Nirut,
Thank you for your feedback. I'm pleased to hear that you received good customer service. I appreciate you taking the time to leave a review and share your experience.
Kind regards,
Dawid
Great service by Bindika
Great service by Bindika, my credit report needed updating as my new address wasn't showing on the electoral roll.
4 August 2026
Reply from Experian
Hello Martin,
Thank you for sharing your experience.
I'm delighted to hear that Bindika provided great service and was able to help with updating your credit report regarding your new address and electoral roll information.
I appreciate you taking the time to recognise their support, I'll be sure to pass on the lovely comments.
Thanks,
Dawid
Excellent service
Easy to contact, polite staff, knowledgeable and very keen to help.
Excellent service.
4 August 2026
Reply from Experian
Hello Dr F Lima,
Thank you for taking the time to leave a review.
I'm pleased to hear that you found it easy to get in touch with us and that the team was polite, knowledgeable, and keen to help.
It's great to know you received excellent service, and I appreciate you sharing your experience.
Thanks,
Dawid
Reply from Experian
Hello, Joseph.
I'm glad you've found our agents so helpful!
We're proud of the support our agents give to our customers.
Have a lovely day, Claire.
Quick, clear and easy
My up-to-date credit rating was immediately visible after logging on: the site is easy to access and clearly laid out.
3 August 2026
Reply from Experian
Hello, Brian.
Thank you for taking the time to leave some feedback!
I'm glad you've found your Experian Credit Score useful. We've worked hard to make sure our website and app are easy to use and include all the information you need to understand your Experian Credit Score and report.
Have an amazing day, Claire.
Excellent and quick support from Bidyalakshmi!
I had an issue regarding a credit report dispute and reached out to support. Bidyalakshmi was extremely helpful, professional, and took ownership of my case immediately. She raised the dispute on my behalf and kept me clearly informed throughout the process. Exceptional customer service!
4 August 2026
Reply from Experian
Hello Ehsan,
Thank you for taking the time to share your experience. I'm delighted to hear that Bidyalakshmi provided such helpful and professional support while handling your credit report dispute.
It's great to know that they took ownership of your case, kept you informed throughout the process, and delivered the high level of service you expected.
I appreciate your kind words and recognition, I'll be sure to pass this on.
Thanks,
Dawid
I signed up for a free trial so that I…
I signed up for a free trial so that I could access my credit rating. I subsequently decided to cancel and spoke to someone who was extremely helpful and professional.
29 July 2026
Reply from Experian
Hello Mr C J Gorringe,
Thank you for your feedback. I'm pleased to hear that the colleague you spoke with was helpful and professional when assisting you with your free trial cancellation.
It's great to know that the process was handled smoothly, and I appreciate you taking the time to share your experience.
Thanks,
Dawid
In fact
In fact, I doubted it that you could spead up so fast and dealt with the issue for me 🥰
That's amazing work you have done! Thanks so much for you to resolve my credit issues for me.
Thank you!
Thank you!!
Thank you!!!
4 August 2026
Reply from Experian
Hello Ishmael,
Thank you for sharing your experience. I'm delighted to hear that the issue was resolved much faster than you expected and that you were pleased with the outcome.
It's wonderful to know that the support provided helped resolve your credit concerns and made such a positive difference. I really appreciate your kind words and enthusiasm, and thank you for taking the time to leave such a lovely review.
Kind regards,
Dawid
Free Trial
I wrote to cancel my 30 day free trial but now you have taken payment. Not happy.
2 August 2026
Reply from Experian
Hi Shirlpurl,
I'm sorry to hear this has been your experience.
I can understand why you'd be unhappy if you believed you had cancelled during the free trial period but then saw a payment taken from your account.
Having reviewed your account, I've cancelled the membership with immediate effect and arranged for the membership fees to be refunded. I've also sent you an email confirming this, along with some additional information about the changes made to your account.
I hope this helps put things right for you, and I'm sorry for the frustration this has caused.
Kind regards,
Stefan.
Reply from Experian
Hi Barry,
It's great to hear that you're finding the service useful.
We're pleased that Experian helps you stay on top of your credit score and understand what's affecting it. It's also fantastic to know you've found the app easy to use and that the features available have been helpful.
We really appreciate you sharing your experience with us.
Thanks,
Stefan.
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