Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
Company replied
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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All in all you’re pretty good
All in all you’re pretty good, but I asked you to look into an account which is not being updated and it’s still nut budged in months.
27 July 2026
Reply from Experian
Hello.
Thank you for taking the time to leave a review for us.
For any changes to your account information, including balances and settlements, we must ask you to allow 6-8 weeks for this to appear on your credit report.
If your enquiry has been raised directly to the lender, please be aware that it may take up to 28 days for us to respond. We will contact you to confirm this information. This is because the lender has to review their information and reply to us. If there’s a delay, we will contact them on your behalf.
I am unable to check your specific enquiry via Trustpilot however if you are awaiting a response please make sure to check your junk and spam inbox folders. Some of our emails may be automatically placed here by your email provider.
I hope this helps, Claire.
Great service
Got in touch with a problem on my account and I got a confirmation email same day as to how they will help with my problem
Great service
8 June 2026
Reply from Experian
Hello, Betty.
Thank you for your five-star review!
Our team always aim to go the extra mile to make sure you’re enquiry is resolved quickly. It’s lovely to read your positive comments on the service you’ve received.
Have an amazing day, Claire.
Reply from Experian
Hello, Kay.
We're so happy to hear that you found our product easy to use and helpful.
Your positive feedback means a lot to us.
Thanks, Stuart.
EXPERIAN REVIEW
I Keep a regular check on my credit score Experian customer service always assist promptly with any issues on my report 😊
27 July 2026
Unprompted review
Reply from Experian
Hello, Belle.
We're really happy to hear that you've had such a positive experience with our customer service team when you contacted us recently. .
Thanks, Stuart.
Thank u so much for help
27 July 2026
Reply from Experian
Hello, Makhon.
Thank you for your wonderful review, we are so glad we could assist you when you contacted us recenty.
Thanks, Stuart.
Good company and great to keep an eye…
Good company and great to keep an eye on your credit score But some of the reports just don’t make sense or justified and you can be easily penalised.
27 July 2026
Reply from Experian
Hello, Kathy,
We appreciate your feedback and are glad you find our service helpful for monitoring your Experian Credit Score.
We understand your concerns about certain reports and how they might seem unclear. We're always working to try and improve our service, so we do take your comments on board.
Thanks, Stuart.
Everything is excellent
27 July 2026
Reply from Experian
Hello, Cyrus.
Thank you for taking the time to leave your lovely review, we really appreciate you taking the time to leave your feedback.
Thanks, Stuart.
Reply from Experian
Hello, Marc.
We're so glad to hear you found our service both easy and good to use.
We truly appreciate your positive feedback.
Thanks, Stuart.
Reply from Experian
Hello, Carol.
We are so glad to hear that you found our site easy to navigate.
We work hard to ensure a smooth experience for all our users.
Thanks, Stuart.
I wouldn’t have given any stars
I wouldn’t have given any stars, but I had to leave at at least one because there was no space for no stars
Not because my score has dropped (no fault of my own). My review is because in my opinion Experian haven’t looked why I have 2 new credit checks in 6 months.
One is for a new car I bought to save me money and the other is for insurance for the car paid monthly. Also I’ve come out of their boost membership to save £14.99 each month. They can see the only credit card I have has only £200 on it from over a thousand which is being paid off at £200 per month and next month it will be zero. To improve my score, they suggested taking a small overdraft which I applied for, I was refused. They also suggested consolidating my debt, which was also refused.
Wake up Experian look into my history and put a written report on file rather than a numerical one. Which you keep informing me lenders don’t look at.
SO WHY HAVE ONE AT ALL?
Regards
L Kirkman
17 July 2026
Reply from Experian
Hi Leslie
I'm sorry to see how disappointed you are with your experience.
I appreciate that being left feeling this strongly about a service can be frustrating, especially if you feel your concerns haven't been resolved in the way you expected.
Having looked into your account, I've sent you an email with some additional information relating to your query. I hope this helps provide a little more clarity around the situation.
Thank you for taking the time to leave a review and share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Ian.
We are so pleased to hear that you found our service to be swift, prompt, and very helpful.
Your positive feedback is greatly appreciated!
Thanks, Stuart.
Reply from Experian
Hello.
We are so pleased to hear that we were able to resolve the issue for you.
Thank you for your positive feedback!
Thanks, Stuart.
Always updating me on my credit score…
Always updating me on my credit score and gives me helpful advice on how to improve it
27 July 2026
Reply from Experian
Hello Marc.
Thank you for your 5-star review! We are so pleased to hear that we are able to help you stay updated on your credit score and provide helpful advice.
Thanks, Stuart.
Issue is still not resolved
20 July 2026
Reply from Experian
Hello, Ryan.
Thank you for taking the time to leave your honest review.
I'm really sorry to hear that your issues remain unresolved, the last thing we'd want is for you to have any issues with our service
I can see that our technical team is still investigating this issue for you, and that your concerns haven't been ignored. With matters like these, it can be frustrating for us as well, as we want our products to work perfectly for you.
I'd love to be able to give you a timeframe for this, however as technical issues require more investigation and troubleshooting, there's not an immediate resolution. But I can assure you that our team will aim to resolve this as soon as possible, and we will update you when we can.
Thanks, Stuart.
I have been extremely disappointed with…
I have been extremely disappointed with my experience with Experian. Trying to resolve issues on my credit report was far more difficult than it should have been. Customer service responses were slow, and I often received generic replies that did not address my specific concerns.
The process for raising and tracking disputes was frustrating, with little communication regarding progress or timescales. On several occasions, I had to follow up multiple times to receive updates, which added unnecessary stress and inconvenience.
I also found the website and account management tools confusing to navigate at times, making it difficult to access the information I needed. As a company that plays such an important role in people's financial lives, I expected a much higher level of accuracy, transparency, and customer support.
Overall, my experience has left me feeling frustrated and undervalued as a customer. I hope Experian improves its customer service, communication, and dispute resolution processes to provide a more reliable and user-friendly experience in the future.
16 July 2026
Reply from Experian
Hello.
Thank you for taking the time to share your feedback.
We're sorry to hear that you have been dissatisfied with your experience with Experian and that you feel our responses have not been as helpful as you expected. Providing a positive customer experience is important to us, and we're disappointed if this hasn’t been the case.
We have reviewed our records but have been unable to locate the contacts or disputes referred to in your review. When we receive correspondence, we normally send an acknowledgement along with a case reference number. If you have any reference numbers or additional details, we would welcome the opportunity to investigate this further and better understand your concerns.
We also note your comments regarding the usability of our website and app. Customer feedback is invaluable in helping us improve our services, and we will ensure your comments are shared with the relevant teams for consideration.
We're sorry to hear that you have found this experience stressful. If you would like us to look into your concerns further, please get in touch with us directly and we'll be happy to review the matter in more detail.
Thanks.
Neil
App was easy to use &answered my
App was easy to use &answered my ? Was also clear to read .
27 July 2026
Reply from Experian
Hello, Elizabeth. the ease of use is really important to us, so we're glad that you've found this. Thanks for sharing your feedback with us. Thanks, Neil.
Reply from Experian
Hello, Andrew. Most companies will update information with us on a monthly basis, so accounts can take a few weeks to show updates. We are always looking for ways to improve our service so appreciate your feedback on this. Thanks, Neil.
😊🙏 thank you
27 July 2026
Reply from Experian
Hello, Marvin. Thanks for your comments, we really apppreciate your star review! Thanks, Neil
Reply from Experian
Hello, Francis. Thanks for trying our service and for the great review! Thanks, Neil.
Reply from Experian
Hello, Rasool. This is great to hear! We appreciate you taking the time to post your review. Thanks, Neil.
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