The goods were delivered quickly, but one item from the order was missing. Despite several attempts to resolve the issue, nothing happened I received a reply to my initial emails, but later there was... See more
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I don't do many reviews but I do feel these guys are worth a bit of praise. Although I am just a DIY'er and occasional customer - I have used EWI store a few times now and they've always been really h... See more
We recently used EWI Pro's silicone render on a refurbishment project and have been genuinely impressed. Solid product, easy to work with, and one we'd happily specify again.
These guys are brilliant, delivery network and lead times are spot on. Spec requests are always dealt with in a timely manner, can’t fault the service at all! Being an installer for many years of sili... See more
Company replied
Company details
Written by the company
External wall insulation company based in Chessington and Aylesbury.
Contact info
Unit 1/2 King Georges Industrial Estate, KT9 1TT, Chessington, United Kingdom
- 02033974067
- sales@ewistore.co.uk
- www.ewistore.co.uk
3.9
Great
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from EWI Store
thank you :)
Delivered very quickly and as described
4 October 2020
Unprompted review
Reply from EWI Store
Glad to be of great service :)
First order with them and get a split…
First order with them and get a split bag of adhesive thanks for that. But you won't get my custom again for sure!!
27 September 2020
Unprompted review
Reply from EWI Store
Hi Paul, we are so sorry this has happened. Did you get in contact with a member of our team to see if we can sort this out for you? feel free to contact us at sales@ewistore.co.uk or call us on 02033974067.
Arrived quickly and delivered securely…
Arrived quickly and delivered securely so guarantee no damages
Excellent service and excellent quality paint
26 September 2020
Unprompted review
Reply from EWI Store
Thank you ! we're glad you are happy with your order :)
Poor customer service
Items purchased arrived on time but all but two bags were split open and unusable. Complained to the company who said it had to be by email with photos- ok no problem all was sent off but no reply at all. Chased things up with yet another phone call and was told that they would replace the goods which was fair enough but delivery would not be until the following Tuesday. so No gear and a job delayed due to badly packaged delivery and a four day plus wait for replacement items.
The product was ok - not brilliant but the customer service was some of the worst I've come across. Email has still not been responded to ( it had other complaints in as well as the pics of damaged goods) happy to take your money but slow to put things right.
23 September 2020
Unprompted review
Reply from EWI Store
Hi Mike, I'm really sorry this has happened. I will feedback this to the team to ensure they respond swiftly to emails. We hope to provide you with better service the next time around :)
Excellent attitude and helpful advice.
15 September 2020
Unprompted review
Reply from EWI Store
Thank you Mark!
Good overall
Good range of products, reasonable prices, quick delivery, but three of of the undercoat bags torn and leaking. Too much effort and delay to return those, which EWI store may well be relying on. Even so, good overall.
15 September 2020
Unprompted review
Reply from EWI Store
I'm really sorry to hear about your bags being torn, please contact us at sales@ewistore.co.uk so we can try to resolve this for you. I'm glad your overall experience was positive :)
Received good responses to queries and…
Received good responses to queries and goods shipped out promptly
14 September 2020
Unprompted review
Reply from EWI Store
Glad to hear it! :)
Impressed.
The phone was answered quickly, they were polite and helpful. The goods arrived when they said they would.
Impressed.
12 September 2020
Unprompted review
Reply from EWI Store
Thank you Nick! :)
Excellent service and lead time on…
Excellent service and lead time on goods.
9 September 2020
Unprompted review
Reply from EWI Store
Thank you Steven!
Great service always with a smile and…
Great service always with a smile and good banter great product knowledge, and good stock levels
9 September 2020
Unprompted review
Reply from EWI Store
Thank you!
No sign of my order
No sign of my order, no response to my messages, no clue if I'm actually going to receive anything.
1 September 2020
Unprompted review
Reply from EWI Store
Hi Chris, I'm sorry to hear this, have you tried contacting us on 02033974067 so that we can resolve this for you? Wish you a pleasant day.
Found the ewi store in chessington…
Found the ewi store in chessington staff very helpful in every way ,about materials and about how there product works and specialty matt
31 August 2020
Unprompted review
Reply from EWI Store
Thank you for your feedback we are more than happy to help :)
Great supplier
Clear & informative website with information videos on products. Straight forward order process & communication from the delivery driver before he arrived allowing me to get home for his arrival.
28 August 2020
Unprompted review
Reply from EWI Store
Glad to hear our team are going the extra mile for you :)
The best supplier of building…
The best supplier of building materials!!! Highly recommended!!!
27 August 2020
Unprompted review
Reply from EWI Store
Thank you Marcin!
Good price Fast delivery Would recommend
27 August 2020
Unprompted review
Reply from EWI Store
Glad you would recommend us! Thank you Richard :)
Reply from EWI Store
Thank you Joanne!
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