The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lads were very knowledgeable of the job they were doing. Explained everything what was going to be done that day. They did a great job. Tidyed-up everything not any mess left at all, filled and painted all the holes they had drilled. A credit to the company. Would highly recommend.

Reply from Evolve Home Energy Solutions
Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done. They put dust sheets down and tidied up and cleaned up afterwards leaving the house cleaner than it was before they came!

Reply from Evolve Home Energy Solutions
They didn't work around me I had to work around them, told me dates when work would be done but never was and didn't inform me that it wasn't happening wasting my time. Turned my gas off for days and didn't turn it back on because I worked until 5 and they left at 3 and if I turned on myself I could go to jail as I was told.

Reply from Evolve Home Energy Solutions
Callum was very friendly, courteous and knowledgable. Explained everything well, answering any questions I had. Top service!

Reply from Evolve Home Energy Solutions
Rhys came out to our property for an assessment for cavity wall insulation V's External Wall Insulation. He answered all of our questions and took all the necessary photos, measurement etc...to inform the quote. Very helpful and experienced.

Reply from Evolve Home Energy Solutions
Once again Evolve Home energy have done an amazing job, there workers were brilliant, hard working, polite . Unintrusive, answered any questions. Standard of work was high and left things very neat and tidy . Guilhevbe Arede and Paulo Almeida deserve. To be told they are doing a good job and work very hard .

Reply from Evolve Home Energy Solutions
Had Callum to do my survey today. Very professional, informative when questions were asked. Nothing was too much trouble. Impressed with the service.

Reply from Evolve Home Energy Solutions
If only all tradespeople were like Joe! Efficient, explained what was going to happen and cleaned up after himself.
Happy days

Reply from Evolve Home Energy Solutions
Joe was polite, friendly and professional. He explained what he was going to do at all stages. He did a neat, efficient job. He was tidy, not leaving tools lying around, and cleaned up afterwards. Highly recommended.

Reply from Evolve Home Energy Solutions
Home assessment carried out by Sean. Professional, friendly and informative. Can’t fault the service.

Reply from Evolve Home Energy Solutions

Reply from Evolve Home Energy Solutions
very friendly and professional thank you

Reply from Evolve Home Energy Solutions
Bailey was great from the get-go. He greeted me with a smile, and was knowledgeable and helpful throughout the survey.

Reply from Evolve Home Energy Solutions
I spoke with Sian Shepherd who was both confident and knowledgeable and did exactly as she promised.

Reply from Evolve Home Energy Solutions
A very simplistic process from first call to loft insulation fitting. All staff were very polite and helpful, the guys that came today were excellent. Arriving on time, professional and left everything clean and tidy.
Already looking now at solar options.

Reply from Evolve Home Energy Solutions
Kai, the chap who did our window vents etc was excellent at explaining what he was doing and efficient at doing it .

Reply from Evolve Home Energy Solutions
I am not commenting on the business. Itself just that I think it's pretty disgusting that they have workers show no care or consideration for disabled people. parking in a disabled Bay quite clearly mark. I don't think this is a good advertisement for the business.

Reply from Evolve Home Energy Solutions
The politeness and honesty with my home assessment is a breath of fresh air. Sean explained to me exactly what was required, exactly what was available and what options existed outside of that.
In representing Evolve Home Energy Solutions, Sean has demonstrated that there are still professional trustworthy services. Thank you Sean and thank you Evolve Home Energy Solutions.

Reply from Evolve Home Energy Solutions
They installed cavity wall insulation for me. Arrived before 8 AM before I was ready, with no prior warning. So I'm trying to get ready for work while also sorting access for them and answer their questions. Needed access to a shed which runs the length of my property which I hadn't been asked to clear ahead of time and which is full of stuff. Fine. I can deal with all that. Then, after they completed the works, I find brick dust has entered my house through every open window (the windows are open because it's warm weather currently). Maybe I'm stupid, but I don't know what is involved in these installations and didn't know that I should close my windows/doors and was not asked to do so. So there's dust and insulation beads throughout my shed and house. Additionally and worst of all, a professional video monitor which was in storage in my shed due to infrequent use, was damaged by the work team. Buttons were knocked off and I have looked for them but have not been able to find them - maybe they were hoovered up during the job? Who knows. But they're irreplaceable and gone forever. Probably one of a handful of intact units of its kind in the country and now it's damaged/incomplete because they couldn't be bothered to ask me to move it out of their way (I didn't even realise it WAS in their way). They were scheduled to do my loft insulation the following week but that's not happening now - no way they're coming back in my house. Avoid.
Complaints manager called and asked me to rehash the whole thing for a third time on the phone - did so and said I wasn't interested in restitutions (mainly because I'm still furious) and he just said "OK" and hung up. Appalling.

Reply from Evolve Home Energy Solutions
I was today by Bailey and George - they were polite, respectful and really helpful with their advice! I would definitely recommend these guys! Thank you again!

Reply from Evolve Home Energy Solutions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.