Evolve Home Energy Solutions Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and clear explanations during visits and installations. Many people found the service to be excellent, noting that teams worked diligently, cleaned up thoroughly, and provided a positive overall user experience. Reviewers frequently recommend the company due to the high quality of service and the knowledgeable, friendly approach of their employees. However, some people were dissatisfied with communication and project management. Reviewers mentioned issues with unreturned calls, being 'fobbed off,' and prolonged periods of no contact regarding their projects. There were also instances of cancelled appointments, delays due to scaffolding issues, and problems with incomplete work or coordination between different teams.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers recommending the company for its... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, reliability,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer communications

People report positive experiences with contact, highlighting great communication and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more

Company replied

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(613)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I recently had the pleasure of having Shane and Mike from Evolve Insulation Installer carry out work at my home, and I cannot speak highly enough of their service. From start to finish, they were incredibly efficient, completing the job with impressive speed and precision.

Their friendly and professional demeanor made the entire process a breeze, as they were approachable, courteous, and happy to answer any questions I had.
What truly stood out was their attention to detail and respect for my property. Not only did they leave the work area spotless, but it was actually tidier than when they arrived! Their commitment to quality and cleanliness is truly commendable.

I would highly recommend Shane and Mike, and Evolve Insulation Installer, to anyone in need of insulation services.

They are a fantastic team who deliver exceptional results with a smile.

25 October 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely review! We really appreciate your recommendation and are so glad you chose Evolve!

Rated 5 out of 5 stars

Share & Mike did the work

Share & Mike did the work.
Lovely friendly guys.
Quick, efficient, tidy and very professional.

23 October 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great feedback! We’re really pleased to hear that Shane and Mike provided a great experience. Thank you for choosing Evolve!

Rated 5 out of 5 stars

Cavity Wall Insulation

I was very impressed with the standard of service and with the helpful and competent service provided by both Shane and Mike.

When they left, they tidied everything up and left everything neat and tidy.

17 October 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We’re really pleased to hear you were impressed with the service and that Shane and Mike were both helpful and professional throughout!

Rated 5 out of 5 stars

Shane and Mike

Shane and Mike, excellent service today. On time, very polite and friendly and left absolutely no mess when they finished putting in the cavity wall insulation.

17 October 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your kind review! We’re really pleased to hear that Shane and Mike provided excellent service and left everything spotless!

Rated 5 out of 5 stars

Shane and Mike did a great job

Shane and Mike did a great job, explained how it worked and what was going to be done in detail, and how it was going to happen, cleaned up when they had finished, well pleased very happy. Looking forward to a warmer cosy winter 😀 i will recommend to others 👍

13 October 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! We’re pleased to hear that Shane and Mike took good care of you and that you’re happy with the installation. Enjoy your warm and cosy winter ahead! We would really appreciate your recommendation!

Rated 5 out of 5 stars

I was very pleased with the job done on…

I was very pleased with the job done on my cavity wall insulation by Shane and Mike. They explained the whole process and did all necessary safety checks. They were polite, hard working and thorough. Everything was made good and tidied afterwards and you would never know they’d been there.

9 October 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! We’re really happy to hear that you were pleased with the cavity wall insulation and that Shane and Mike provided a professional and thorough service. It’s great to know everything was left clean and tidy. Thanks again for choosing us!

Rated 5 out of 5 stars

Survey carried out by Reece Morgan

Survey carried out by Rhys Morgan He was very thorough and answered all our queries with knowledgeable answers. Very courteous and polite.

3 October 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We're really pleased to hear that Rhys provided a thorough and courteous service, and that he was able to answer all your questions clearly.

Rated 5 out of 5 stars

Met with Evolve staff member

Met with Rees Morgan from Evolve. He called to give me an ETA on his arrival. Was thorough and checked the cavity wall and showed me. Also checked loft insulation. Was very helpful explaining that the house was as insulated as it could be.

25 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! It’s great to know you felt reassured that your home is as well insulated as possible. We’ll be sure to pass your comments on to Rhys.

Rated 5 out of 5 stars

Cavity wall and attic insulation

Evolve have just completed our cavity wall, and attic insulation, with Ventilation, each team were professional and friendly, and cleaned up afterwards.

25 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your feedback! We’re really pleased to hear that you’re happy with your new insulation and ventilation. It’s great to know our teams were professional, friendly, and left everything tidy. We really appreciate you choosing Evolve!

Rated 5 out of 5 stars

A1 service left everything spotless…

A1 service left everything spotless when finished informed me through the process. I would recommend Shane and Mike good workers excellent reps for the company

17 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We're delighted to hear that Shane and Mike kept everything spotless and kept you informed throughout the process. We really appreciate your recommendation!

Rated 5 out of 5 stars

Shane and Mike from Evolve

Shane and Mike from Evolve were GREAT.
Friendly and efficient and they explained everything. Tidied up really well after they’d finished too.
Would thoroughly recommend them to anyone needing cavity was insulation.
Thankyou soooo much, boys 👍🙂

11 September 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your lovely feedback! We’ll be sure to pass on your kind words to Shane and Mike. It’s fantastic to know everything was explained clearly and left tidy. We really appreciate your recommendation!

Rated 5 out of 5 stars

GBIS

We made an application through our energy company for cavity wall and loft insulation... What a terrible experience we had with them..... Luckily Evolve sorted it for us and the work was done eventually (took about 18 months). The evolve fitters were on time, polite and took care of our property.

1 September 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re really pleased that Evolve were able to step in and get everything completed for you. It’s great to hear that our fitters were polite and took care of your property. We appreciate your patience and your kind words about our team.

Rated 5 out of 5 stars

Excellent service and lovely polite…

Excellent service and lovely polite staff. They couldn’t do enough to help, was on time and always kept me updated.

27 August 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your lovely feedback! We’re really glad you were happy with the service and that our team looked after you so well.

Rated 5 out of 5 stars

Had Sean visit my property

Had Sean visit my property, was an absolute lovely young man. Very professional and knowledgeable. A credit to the company.

19 August 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We’re pleased to hear that Sean provided such a professional and knowledgeable service.

Rated 5 out of 5 stars

Brilliant communication throughout and…

Brilliant communication throughout and resolved a couple of issues I had. The final install team of Shane and Mike were brilliant and made a challenging install look easy. Highly recommend

6 August 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your kind words! We’re delighted to hear that Shane and Mike made the installation look effortless, even with the challenges. We’ll be sure to pass your feedback on to them – they’ll really appreciate it. Thank you again for recommending us!

Rated 5 out of 5 stars

Excellent service and professional

Initially there was a miscommunication between the energy consultant and evolve on booking time. I text Shane to advise the problem, he moved his appointments immediately and was able to fulfil the timescale promised by the 3rd party which was excellent customer service.
Both Shane and Mike were professional, friendly and worked with me to resolve a vent issue which stopped lots of internal alterations. I would definitely recommend Evolve if this is the level of service offered by all their staff. Thank you 👌

13 August 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We’re sorry there was an initial miscommunication, but we’re pleased Shane and Mike were able to act quickly and deliver within the promised timescale. It’s great to hear they were professional, friendly, and worked with you to resolve the vent issue efficiently.

Rated 1 out of 5 stars

Created damp walls and refused to communicate

This company installed CWI into a property that was unsuitable for it because it is a coastal property in an area of high rainfall in south west Wales. This has caused excessive damp in all external walls which was not present prior to the installation. I have tried to discuss this failed installation with them on numerous occasions as I want them to extract the damp rubble, but they refuse to return my calls. Very disappointed with the customer service of this company and would definitely not recommend them.

3 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re sorry to hear you feel this way. We take all customer feedback seriously and have followed the correct process by involving The IAA to assess your concerns.

An inspection by the IAA confirmed there are no internal damp issues or evidence that the insulation is causing any problems. A small amount of debris was identified, and we attended to carry out the recommended remedial work, but this was declined.

We remain willing to complete the agreed work in line with the inspection findings and will continue to work with the IAA to reach a resolution.

Rated 5 out of 5 stars

Great experience

Great experience. Tom and Dave worked hard all day in the heat to install solar panels. Thank you!

25 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re delighted to hear you had a great experience. We'll be sure to pass on your thanks!

Rated 5 out of 5 stars

Really friendly and competent…

Really friendly and competent engineers. They came and left on time. They cleared up and generally did a high quality job.

25 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We're pleased to hear that the engineers were friendly, punctual, and carried out the work to a high standard. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Callum is a top geezer

Callum is a top geezer. Did all his bits quick sharp and was very jolly going about it.

21 July 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thanks for the great feedback! We're glad to hear Callum made a positive impression. We’ll be sure to pass your comments on to him.

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