Evolve Home Energy Solutions Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and clear explanations during visits and installations. Many people found the service to be excellent, noting that teams worked diligently, cleaned up thoroughly, and provided a positive overall user experience. Reviewers frequently recommend the company due to the high quality of service and the knowledgeable, friendly approach of their employees. However, some people were dissatisfied with communication and project management. Reviewers mentioned issues with unreturned calls, being 'fobbed off,' and prolonged periods of no contact regarding their projects. There were also instances of cancelled appointments, delays due to scaffolding issues, and problems with incomplete work or coordination between different teams.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers recommending the company for its... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, reliability,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer communications

People report positive experiences with contact, highlighting great communication and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more

Company replied

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(613)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loft and cavity wall insulation.

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install our cavity wall insulation and didn’t grab the names of the loft insulation team but all teams worked professionally and left the house tidy.

25 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for taking the time to share your experience with us. We're really pleased to hear that from the first visit you found the Evolve team helpful, informative, and efficient.

If you need anything in the future, please don’t hesitate to get in touch - thank you again for choosing Evolve!

Rated 5 out of 5 stars

Had Rhys Morgan out for a Loft Survey…

Had Rhys Morgan out for a Loft Survey this afternoon, real friendly guy, loft was abit of a nightmare to access but he went out of his way to get in and do everything he needed. Wouldn’t hesitate to recommend

1 December 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We're really pleased to hear Rhys provided a great service and went the extra mile during your loft survey. We appreciate the recommendation — thank you for choosing us!

Rated 5 out of 5 stars

So far so good

So far so good, just awaiting 2nd assessment then we should have a date for installation. Rhys was polite, professional and quick to make suitable recommendations. Looking forward to having a cosy home again.

20 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re glad to hear Rhys was polite, professional and helpful with his recommendations. We’re looking forward to completing the next steps for you.

Thank you for choosing us!

Rated 5 out of 5 stars

Happy Customer

We had our cottage filled with cavity wall insulation by Evolve just recently. Shane and Mike were very professional in their attitude and carried out the work to a high standard. I would recommend Evolve to anyone considering cavity wall insulation using expanded polystyrene beads.

26 November 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your review and recommendation! We’re delighted to hear Shane and Mike delivered a professional service. We really appreciate you choosing Evolve!

Rated 5 out of 5 stars

Shane and Mike were excellent

Shane and Mike were excellent, explained what was going to happen,they did want needed to be done without causing me any bother.
Cleaned everything and put back all things they needed to move.
Highly recommend.Thank you .

27 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We’re really pleased to hear Shane and Mike provided an excellent service and made the process hassle-free. We appreciate the recommendation — thank you for choosing us!

Rated 5 out of 5 stars

Great friendly service

First inspection booked in—George came out and he was great: very friendly and informative. He explained the whole process clearly and what would happen next. A really thorough inspection and excellent service overall.

27 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your feedback! We're glad to hear George provided a friendly, informative and thorough inspection. We look forward to continuing the process with you.

Rated 5 out of 5 stars

Very polite staff

Very polite staff, shane and mike made sure i was happy with the works done. Cleaned up behind themselves . Highly recommend.

27 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We’re pleased to hear Shane and Mike provided a polite, thorough service and left everything clean. We really appreciate your recommendation!

Rated 5 out of 5 stars

Loft insulation (Almeley)

We received excellent service from tis company. Everyone was polite, pleasant and extremely efficient, including Lewis (sales), Rhys (the surveyor) and the fitters Ross and his mate. Thank you.

21 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We’re really pleased to hear that you received excellent service across all of our teams. Lewis, Rhys, Ross on behalf of the Evolve team will be thrilled. Thanks again!

Rated 5 out of 5 stars

Stellar solar installation

Tom & Theo came to install a solar power system over two days. They were polite and respectful, both to me and my home. My property does not have easy access but they took this in their stride. Tom answered my numerous questions and set me up as a first-time solar user. Before leaving, they tidied up ...even returning tea mugs to the kitchen!

18 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review. We’re really pleased to hear that Tom and Theo provided a professional installation experience.

It’s great to know that Tom was able to answer all your questions and help you feel confident as a first-time solar user!

Thank you again for choosing Evolve and for taking the time to share your feedback.

Rated 5 out of 5 stars

Great work

Came in, on time, checked everything properly to make sure no leaks.

Filled holes as they went and tidied up before leaving.

Very professional and great job, done very quickly.

14 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We’re pleased to hear that our team arrived on time and ensured everything was left clean and tidy as they found it!

Rated 1 out of 5 stars

Still waiting for certificate

Still waiting for certificate, 9 months on. Just being fobbed off by them constantly. Found open wires they need to come back and mend. But they just don't care. They could come back seal the wire and give me the certificate same time. But they never get back or return calls. Just get fobbed off.

7 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re very sorry to hear about the experience you’ve had. Although we weren’t the installer for the measure at your property, the documentation should have been provided by the third party. We’ve reached out to them on your behalf and supported them in getting the correct documentation prepared for you. You should have received this now.

We hope this resolves everything, but if you have any further questions or need additional help, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Shane and Mike were fantastic

Shane and Mike were fantastic! Polite, industrious and left everything immaculate.

13 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your review! It's great to hear Shane and Mike delivered a top service

Rated 5 out of 5 stars

Shane and Mike attended.

Shane and Mike attended on time, worked efficiently and cleaned up afterwards. Same as previous good reviews, friendly, respectful of house etc. Thanks guys!

8 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We're really pleased to hear that Shane and Mike provided a professional service.

Rated 5 out of 5 stars

Excellent work

Excellent work. pleasant and helpful. Tidy work and they cleaned up afterwards. They explained everything they were doing. Would highly recommend.

6 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We’re really pleased you were happy with the job and that our team made the process clear for you

Rated 5 out of 5 stars

Shane and Mike were absolutely…

Shane and Mike were absolutely brilliant, cracked on with the job and got everything done quickly and efficiently. Also took the time to clean up after themselves!

5 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We really appreciate you taking the time to share your experience. It's great to hear Shane and Mike completed the work efficiently and left everything spotless — we’ll make sure they get your feedback!

Rated 5 out of 5 stars

Shane Mike fitted my wall cavity…Exellent job done

Shane Mike fitted my wall cavity instulation they both worked very hard to complete their work fitted everything needed and cleaned up after them, I would recomened them to all.

3 November 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your review! We're really pleased to hear that Shane and Mike provided such a thorough and professional service. It’s great to know they completed everything to a high standard and left your home tidy. We really appreciate your recommendation!

Rated 5 out of 5 stars

Shane and Mike top marks!

Shane and Mike have recently insulated an extension on my house . Their work was carry out most efficiently but most of all I enjoyed their helpful and pleasant company.

27 October 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely review! We're delighted to hear that Shane and Mike provided an efficient service and made the experience enjoyable with their helpful and pleasant approach.

Rated 5 out of 5 stars

Would use them again!

Evolve came and removed and refilled the insulation in our home. They were a very friendly, professional team. Very considerate of our belongings around our home. I'd like to say special thanks to Shane and Mike who were very informative and friendly.

29 October 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your kind feedback! We're pleased to hear that you found our team friendly, professional and considerate during the insulation work. We’ll be sure to pass along your special thanks to Shane and Mike!

Rated 5 out of 5 stars

22 carrot gold

My Nan wanted me to pass on the message that all of them have been '22 carrot gold'. She has been blown away but how professional and accommodating they have been. She is so pleased. Please pass over my thanks and hers for this. 

29 October 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely review! We’re absolutely delighted to hear that your Nan has been so pleased with our service. It's great to here she found our team professional and accommodating

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